TM
Tabiso M
Active since Sep 2014
38
Reviews
0
Industries
Reviews
38 reviews2 months ago
Material Breach of Contract and Unfair Billing
I am writing this to warn others about the lack of service from CarTrack. I cancelled my contract in December because CarTrack failed to provide the security services I was paying for. On multiple occasions, I tested the system. Even when I didn't answer my phone during simulated signal jams or when I explicitly told them my car was not with me and asked them to investigate, there was no recovery response. They breached our contract by failing to deliver the very security they promised. Despite this, they are demanding a cancellation fee and continue to bill me. My balance has gone from 1431 rand in January to 1631 rand this month. I have explained this every time they call, yet the harassment for non-payment continues. I refuse to pay a cancellation fee for a service that did not work when it mattered most
53 replies
4 months ago
Prime South Africa – ***********, Unreliable, and Now Expecting ME to Pay BMW for Their Approved Invoices!
I am extremely disappointed and frustrated with the service I have received from Prime South Africa regarding my lightning damage claim. On 10 October 2025, my BMW 1 Series (2021 model), financed through MFC, was struck by lightning. I phoned Prime SA immediately for assistance, but they refused to tow my car with no explanation. I was left stranded from 15:30 until 21:30, waiting for help that never arrived. In the end, BMW Roadside Assist were the ones who finally helped me — not my insurer. Even though I reported the incident on the 10th, my claim was only captured on 14 October, four days later. From the first day, BMW repeatedly asked Prime SA to come assess the vehicle, but no assessor ever came. Not once. BMW followed the correct process, sending the first invoice, then the second, and then the third — all while reminding Prime SA that an assessment was needed. Still, they did nothing. They approved the first invoice. They approved the second invoice. Then BMW issued the third invoice and informed Prime SA that they needed the payments for invoices 1–3 in order to continue. Prime SA went silent for almost a month. Then out of nowhere, they told me the car is now a write-off — but even after declaring it a write-off, they still never went to BMW to assess the car. There is no written report, no inspection findings, no assessor notes, no justification. Just a sudden decision with no facts behind it. After that, they requested all the necessary documents from me. I sent everything immediately. Then I spent two weeks calling almost daily, receiving absolutely no feedback. On 9 December 2025, I was told by Noluthando from the Upliftment Department that I must pay BMW for the invoices — the same invoices that Prime SA themselves approved. How can an insurer approve repair invoices, refuse to send an assessor, delay the process for weeks, then change the status to a write-off without inspection, and still expect the client to pay? People I dealt with during this nightmare: Celine Baxter (assessor — who never assessed the car) Tumi (client services) Noluthando (Upliftment — the one who told me to pay BMW) Lynn (only manager who ever called me back) Prime SA has shown: No emergency support (refused towing) No assessment despite multiple requests from BMW Contradicting decisions Unacceptable delays No communication (I called about 5 times a week) No accountability No transparency This is not the first time I’ve complained about their service, but it is by far the worst experience I’ve had with any insurer. From refusing to tow my vehicle, failing to inspect the damage, delaying the claim for months, and then telling me to pay for BMW invoices they previously approved — this entire process has been handled with shocking incompetence. I am demanding proper investigation, accountability, and immediate resolution.
106 replies
7 months ago
Prime SA – Another Claim, Same Delays and Frustrations I’m writing a new review about a recent claim with Prime SA. With my last claim I decided to let it go, thinking it was a once-off issue. Sadly, this new claim has proved it’s the same poor service a
I’m writing a new review about a recent claim with Prime SA. With my last claim I decided to let it go, thinking it was a once-off issue. Sadly, this new claim has proved it’s the same poor service again. On 1 September 2025, I took my car to TyreMart Strijdompark. One tyre’s tread was completely worn after driving flat on the freeway, and another had a bubble, so both needed replacement. Since I have tyre insurance with Prime SA, I submitted my claim the same day, believing it would be quick — I was told tyre claims take less than 24 hours. Instead, my car has now been stuck at TyreMart for four days. The claim is being handled by Palesa, whose delays only make things worse. She waits until after departments have closed before submitting, and even sends requests to me just before her own knock-off time. On 3 September, she told Kebea the money would be paid by end of day — but that never happened. This is exactly like my last claim: endless waiting, empty promises, and no accountability. Prime SA clearly has a systemic problem with claims handling. So I ask: What is Prime SA going to do about this? Will you take responsibility and provide compensation for the stress, unpaid leave, and financial burden I’ve faced for what should have been a simple tyre claim?
106 replies
8 months ago
Complaint Against Centurion Real Estate
I am extremely disappointed with the way Centurion Real Estate has managed my tenancy. When I moved in, the unit had not been painted or cleaned, and no entrance inspection was conducted. Similarly, when I vacated the property, no exit inspection was carried out, which would have been the proper opportunity to address any concerns. During my tenancy, only repairs to items that were already broken at the time of occupation were attended to. Despite reporting these issues early, I am now being unfairly charged for damages that were not caused by me, but were present from the previous tenant. Since 12 March, I have been attempting to resolve this matter with Kenneth (the agent), but he has ignored all communication and even blocked me on all platforms. This behavior is highly unprofessional and has left me with no way to engage directly. To make matters worse, I am now receiving calls from debt collectors claiming I owe Centurion Real Estate money. This has caused unnecessary stress, disruption, and financial strain, despite my attempts to resolve the issue in good faith. I am requesting that Centurion Real Estate urgently investigates this matter, reverses these unfair charges, and considers appropriate compensation for the stress, unpaid leave, and frustration caused by this ordeal.
0 replies
9 months ago
Prime South Africa – 2 Months Without My Car and Still No Resolution
Good day, I submitted my car insurance claim to Prime South Africa on 18 April 2025. Since then, it’s been an ongoing nightmare of delays, miscommunication, and constant follow-ups — all while I’ve been without my car for over two months. After countless calls, my claim was finally approved around 19 May, and I took the car to Northcliff Auto ARC (BMW) around 20 May. From there, it took two more weeks for all documentation to be submitted to the panel beater. Once the repairs were completed, I went to collect my car — only to be told that the panel beater had just then picked up an issue with the tyre. They sent an additional quotation to Prime South Africa on 9 July 2025. That’s when things became even more frustrating. For a full week, I called the insurance daily and kept getting different answers from every person I spoke to. The second week, I was told they were "waiting for information from the panel beater." I made the mistake of trusting them and waited — only to find out later that this wasn't true. On Friday, 18 July, I spoke to Adriaan, who I believe is the assessors manager. He finally approved everything and assured me that work would begin on Monday, 21 July. But on that Monday (21 July), I called again, only to be told — once again — that they were waiting for a report from BMW. Frustrated beyond belief, I visited Northcliff Auto ARC myself — only to find out there was no pending report. Since then, it’s been complete radio silence. Every time I call Prime South Africa, I’m told the people handling my claim are “not available” and that someone will call me back. They never do. I’ve spoken to Adriaan and Peter (Claims Handling Manager), and I know the claim is being handled by Lebo Mautlwa, who continues to submit incorrect information and bounce the claim back and forth in their system. This entire experience has left me not only angry but also completely broke. I am now spending nearly R400 every single day just to get to and from work, which is simply not sustainable. All of this while my insured car sits unrepaired and out of reach — because of poor service and complete lack of accountability from Prime South Africa. All I want is for someone to take responsibility, stop the delays, and return my car to me.
107 replies
12 months ago
Extremely Disappointed – Service Never Properly Activated
I am extremely disappointed with my recent experience with VoxTelecom. At the end of February, I requested installation of my router, along with the relocation of the connection point to ensure everything worked correctly. While the router was delivered, the connection point was never moved – a crucial step that left the service unusable from day one. Despite following up multiple times over the past two months, the issue has still not been resolved. I’ve had to deal with constant delays, empty promises, and zero accountability. After finally sending a cancellation email, I received a call from Taneal. I had to explain the entire situation all over again – something I’ve already repeated to multiple agents countless times. She told me she would escalate the matter to the technical support team manager, Mohamad, and promised she wanted this sorted out ASAP. That was the last I heard from her. Since then, I’ve been calling the Vox help desk every single day. I’m either put on hold for ages or told Mohamad will get back to me – but he never does. I know he’s receiving my messages, yet there’s been zero response from his side. I had a great experience with Vox at my previous address, which makes this even more frustrating. But the lack of action, communication, and support this time around has left me no choice but to cancel my contract. I’ve already requested cancellation, and I now expect a clear outline of the next steps, any outstanding obligations, and instructions on returning the equipment. At the very least, Vox should acknowledge the inconvenience caused and take some accountability.
116 replies
15 months ago
The call center agen...
The call center agent has been understanding and patient.
56 replies
22 months ago
Rude Receptionist & Miscommunication
To Whom It May Concern, I am writing to express my extreme dissatisfaction with the treatment my girlfriend and I received at Planet Fitness (The Marc) last week. I was attempting to register and pay for a membership, but before I could even finish explaining my situation, your receptionist, Sello, rudely interrupted and berated my girlfriend about outstanding fees on her closed account. He pointed at her and spoke in an accusatory and demeaning tone, which I found completely unacceptable. My girlfriend was understandably upset by this unprofessional and disrespectful behavior. We had previously spoken to Robert, who assured us that her outstanding fees would not be an issue if she accompanied me as a buddy and used my buddy tag. Sello's outburst was not only embarrassing but also contradicted the information we had been given. This incident has left me with a very negative impression of Planet Fitness. I expect to be treated with courtesy and respect when I am a customer, and I certainly do not expect to witness such mistreatment of other patrons, especially my girlfriend. I hope that this complaint is taken seriously and that appropriate action is taken to address Sello's unprofessional conduct. I also request clarification regarding the buddy tag policy and outstanding fees, as the information we received seems to have been inaccurate. Sincerely,
53 replies
24 months ago
Frustrating Dotsure Claim Process and Lies
I regret to express my disappointment with the recent handling of my car insurance claim with Dotsure. After encountering a pothole and seeking assistance under my "tyre and rims" insurance policy, I promptly reached out to Dotsure on April 2nd to inquire about the claim process. Initially, I was assured by one of your agents that I could proceed with the claim, and I diligently followed the instructions provided, including gathering and submitting all necessary documentation. However, the process quickly became fraught with issues when I was informed that I had supposedly submitted my documents with an incorrect claim number, despite being provided with the number by your team. Throughout this ordeal, my interactions with your representatives, including Caylin, Cathryn, Christena, and Vonic, unfortunately left much to be desired. Despite my efforts to cooperate and provide all requested information, I encountered resistance and unhelpfulness. Even after escalating the matter to what I was told was a manager, Aloma, the situation did not improve. Instead, I found myself subjected to further delays and misinformation, including unfounded allegations about your own staff. After enduring more than 11 days of persistent follow-ups, during which I was compelled to make multiple calls without receiving promised callbacks, I was ultimately informed today that my claim was unsuccessful due to the duration of my tenure as a customer, despite no such stipulation being communicated to me earlier. As a customer, I value transparency, efficiency, and respectful communication. Regrettably, my experience with Dotsure has fallen short of these expectations. I urge you to review your processes and ensure that customers are treated with the professionalism and fairness they deserve, particularly in matters as crucial as insurance claims.
53 replies
25 months ago
Account setup Frustrations
Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of my recent account setup with Dotsure. Approximately two weeks ago, I initiated the process of opening an account with your institution. Regrettably, upon its commencement, an incorrect account was initially established. Subsequently, after a day or two, this error was rectified. However, during this period, a monthly premium deduction was processed. Assurances were provided that a refund would be issued for this deduction, and a new debit order would be established for the correct premium amount. Subsequently, I was informed that the initial assurance regarding the refund was incorrect, as the calculation was based on a prorate. Although I accepted this, I promptly requested the necessary deduction, which I was assured would occur within the subsequent 2-3 days. Furthermore, I was assured that these administrative discrepancies would not impede my pending tires and rims claim. Despite these assurances, I am now being instructed to await the completion of the debit order process before retrieving my vehicle, which has been immobilized for the past two days. I believe this handling of the situation to be unsatisfactory and request prompt resolution to facilitate the release of my vehicle.
106 replies
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (7.894736842105263%)
1 Star
34 (89.47368421052632%)