YL
Yvonne L
Active since Sep 2014
23
Reviews
0
Industries
Reviews
23 reviews12 months ago
Huge *******
But who the hell does this company think they are just taking money from my account for a service i did not request and then wont respond to emails and they dont answer their phones. How do they get to operate and ****ming people
0 replies
15 months ago
Highly frustrated
With much fury i paid up my account in August 2024. Today and monthly i cant get credit as on the various credit bureaus i am still listed. Every month, the account reappears and discredits me. Every month i am fighting with the credit bureaus to remove my name. What type of incompetence is this or is it that MTN just continues to take chances to suck the last dines from people. So highly frusted
0 replies
15 months ago
Misleading and *******
Shooocking beyond words, bought tickets to Cambodia via connecting flights and was issued etickets by Kiwi. Fast forward to boarding being misled to a destination and could not get on the flights unless paying the exact amount initially paid for the tickets to get to that destination. They refuse to take any responsibility and refund the tickets and just closed the issue as non of their responsiblity.
0 replies
16 months ago
FUMING
I am fuming with this company. I paid and closed my account with them in August 2024. To my surprise i pull out my credit reports after they confirmed it would be resolved in November 2024 and they are now listing me for a smaller amount as if i am building up a bill with them. How does this company work and do their jobs properly. Im so angry, never-ending fight with this company. MTN should not be allowed to be serving the public.
0 replies
18 months ago
The worst company ever
I paid and closed my account 3 months ago. This was confirmed and i received a letter. Low and behold i wake up this morning i wake up to an alert that MTN has listed me as they continued to bill me. Not only was that the joke they dont action any errors they have made nor respond to remove this listing and close the account. Its one poor sole trying to do everyone's job Norman, he should be the CEO. Im not even sure what the designated positions to action these problems are doing. Im so so angry
0 replies
19 months ago
791936thando assiste...
791936thando assisted me to connect to my internet
53 replies
20 months ago
Completely flabbagastered
I have had shocking service from this company. I purchased the wrong parts instore after paying and parts were returned immediately. I was told the funds would be reversed back into my account 2 days later. 6 Days later i am still struggling to get my funds back. I can't think why the conflicting stories of returning my funds but i am fuming.
0 replies
20 months ago
Very bad service
Im raging with MTN, after falling behind in payments, i contact the legal department to settle the account. They give me 2 options to catch up with payment or settle and get letters for either confirming the payments. 3 weeks later i am still waiting for the letter then i end up clearing the account to get rid of them in totality. They dont respond to emails of request, been on the phone holding on for legal for over 30mins listening to music that hurts the ears. MTN has made their money, i dont know why they still in business because their customer care is not there and they dont actually care. MTN needs to shut down and stop fooling us as if they care, they just care about getting your money thats all.
0 replies
32 months ago
Fed Up with HomeConnect
Please can you tell me why this company is still in business? Their fibre is always down and never having answers, accept to push the blame on Vumatel. The agreement and payments are made to HomeConnect and they do not reimburse us for their downtime whilst we use data equivalent to the monthly payment during this period. We are not pardoned for late payments etc but we need to pardon them for their horrible service. Using their 3rd party providers as the excuse we must rest on and take our funds as if its not their responsibility. HomeConnect is the service provider we know and thats who we do business with so im not sure why we must just rest in the reckless answer of Vumatel coming in to take blame. Im fedup with this and they need to either reimburse us for their downtime as this is a huge inconvenience.
192 replies
34 months ago
Frustrated service
Can someone explain to me how home connect gets away with so much. Their lines are forever down and they make no apology for it by reimbursing customers for their forever downtime which can last for a full day +. In the meantime working from home and paying the bills and services which dont work and have to incur other unnecessary costs to cover for their downtime. I am struggling to understand this service.
212 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (21.73913043478261%)
1 Star
17 (73.91304347826087%)