YL
Yvonne L
Active since Sep 2014
22
Reviews
0
Industries
Reviews
22 reviews16 months ago
Highly frustrated
With much fury i paid up my account in August 2024. Today and monthly i cant get credit as on the various credit bureaus i am still listed. Every month, the account reappears and discredits me. Every month i am fighting with the credit bureaus to remove my name. What type of incompetence is this or is it that MTN just continues to take chances to suck the last dines from people. So highly frusted
0 replies
17 months ago
Misleading and *******
Shooocking beyond words, bought tickets to Cambodia via connecting flights and was issued etickets by Kiwi. Fast forward to boarding being misled to a destination and could not get on the flights unless paying the exact amount initially paid for the tickets to get to that destination. They refuse to take any responsibility and refund the tickets and just closed the issue as non of their responsiblity.
0 replies
17 months ago
FUMING
I am fuming with this company. I paid and closed my account with them in August 2024. To my surprise i pull out my credit reports after they confirmed it would be resolved in November 2024 and they are now listing me for a smaller amount as if i am building up a bill with them. How does this company work and do their jobs properly. Im so angry, never-ending fight with this company. MTN should not be allowed to be serving the public.
0 replies
19 months ago
The worst company ever
I paid and closed my account 3 months ago. This was confirmed and i received a letter. Low and behold i wake up this morning i wake up to an alert that MTN has listed me as they continued to bill me. Not only was that the joke they dont action any errors they have made nor respond to remove this listing and close the account. Its one poor sole trying to do everyone's job Norman, he should be the CEO. Im not even sure what the designated positions to action these problems are doing. Im so so angry
0 replies
21 months ago
791936thando assiste...
791936thando assisted me to connect to my internet
1 reply
21 months ago
Completely flabbagastered
I have had shocking service from this company. I purchased the wrong parts instore after paying and parts were returned immediately. I was told the funds would be reversed back into my account 2 days later. 6 Days later i am still struggling to get my funds back. I can't think why the conflicting stories of returning my funds but i am fuming.
0 replies
21 months ago
Very bad service
Im raging with MTN, after falling behind in payments, i contact the legal department to settle the account. They give me 2 options to catch up with payment or settle and get letters for either confirming the payments. 3 weeks later i am still waiting for the letter then i end up clearing the account to get rid of them in totality. They dont respond to emails of request, been on the phone holding on for legal for over 30mins listening to music that hurts the ears. MTN has made their money, i dont know why they still in business because their customer care is not there and they dont actually care. MTN needs to shut down and stop fooling us as if they care, they just care about getting your money thats all.
0 replies
34 months ago
Fed Up with HomeConnect
Please can you tell me why this company is still in business? Their fibre is always down and never having answers, accept to push the blame on Vumatel. The agreement and payments are made to HomeConnect and they do not reimburse us for their downtime whilst we use data equivalent to the monthly payment during this period. We are not pardoned for late payments etc but we need to pardon them for their horrible service. Using their 3rd party providers as the excuse we must rest on and take our funds as if its not their responsibility. HomeConnect is the service provider we know and thats who we do business with so im not sure why we must just rest in the reckless answer of Vumatel coming in to take blame. Im fedup with this and they need to either reimburse us for their downtime as this is a huge inconvenience.
2 replies
36 months ago
Frustrated service
Can someone explain to me how home connect gets away with so much. Their lines are forever down and they make no apology for it by reimbursing customers for their forever downtime which can last for a full day +. In the meantime working from home and paying the bills and services which dont work and have to incur other unnecessary costs to cover for their downtime. I am struggling to understand this service.
4 replies
39 months ago
Confused at poor service
[08:39, 17/03/2023] Natasha Lands: Dear Eric, Thank for you contacting Home-Connect, we would like to acknowledge your query and the team will be in contact with you. Regards Home-Connect [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Thank you for assisting us. Please see the pictures I just took of Vumatels insecure installation. I am very disappointed how Vumatel would pass such a low standard of cabling and offer to change me for a new installation. I berely have internet for 2 days since last month. If they don't action this problem today we will be cancelled and go elsewhere. Regards Eric [08:39, 17/03/2023] Natasha Lands: Please see the poor installation that is not secure at all. [08:39, 17/03/2023] Natasha Lands: Thank you, Sir, attached photos to the already existing ticket at Vuma and will relay any feedback I receive from them. [08:39, 17/03/2023] Natasha Lands: Thank you Phumelela. Please have them handle this matter with the utmost importance and urgency as it's been 2 weeks with no internet and we are working from home? Regards [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: We thank you for your business, customer service is important to us. Please note this chat will be closed if you need further assistance please message us so the chat can re-open. Have a lovely day further! [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Can you please give me an update regarding this matter so far? [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Please note that we are currently awaiting an update from Vumatel. we will revet as soon as we have received an update. [08:39, 17/03/2023] Natasha Lands: Thank you Phumelela [08:39, 17/03/2023] Natasha Lands: For now, kindly note that will be temporarily closed. [08:39, 17/03/2023] Natasha Lands: Ok thank you Phumelela [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good afternoon Phumelela. Please update me with the latest regarding this matter? Regards Eric [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good day, thank you for contacting Home-Connect. You are through to Ciara, kindly note that I requested for Phumelela to give yo a call back regarding the feedback you require. Have a good day [08:39, 17/03/2023] Natasha Lands: Good afternoon Ciara. Thank you [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Kindly note that this chat will be closed for now, please do not hesitate to send us a message and reopen the chat should you need any further assistance. We thank you for your business, customer service is important to us. [08:39, 17/03/2023] Natasha Lands: Can Phumelela please give me an update? It's been over 4 hours now? [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Hi, I have sent a email to Phumelele and he will contact you shortly. [08:39, 17/03/2023] Natasha Lands: Ok thank you so much [08:39, 17/03/2023] Natasha Lands: Good afternoon Phumelela [08:39, 17/03/2023] Natasha Lands: How far are you with this matter? [08:39, 17/03/2023] Natasha Lands: We've been sent this below to pay for their unsecure installation [08:39, 17/03/2023] Natasha Lands: How does this make any sense? [08:39, 17/03/2023] Natasha Lands: [16/03, 16:13] MTN Contract Number: Description Quantity Unit Price VAT Amount ZAR RE-INSTALLATION FEE - Drop cable for unit 50 and 49 2.00 1500.00 15% 3000.00 Subtotal 3000.00 Total Standard Rate Sales (excluding capital goods) 15% 450.00 TOTAL ZAR 3450.00 [16/03, 16:13] MTN Contract Number: Good day Hope this email finds you. Please find attached quote for re installation of the fibre installation. Kindly use a ticket number as reference. Regards, Sam [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Hi Phumelela. Why are we recieving this bill? [08:39, 17/03/2023] Natasha Lands: Good morning Phumelela. Please update me on this matter [08:39, 17/03/2023] Natasha Lands: Thank you for contacting Home-Connect, were experiencing high Volume. Please expect a slight delay in response. Thanks for your patience! [08:39, 17/03/2023] Natasha Lands: Good day, Sam you are now chatting with Aya. Kindly note the services you have with Home-Connect are only with your fibre provisor which is Vumatel. Did Home-Connet send you this communication because our clients do not cover installation fees, we do. [08:39, 17/03/2023] Natasha Lands: What is happening with this matter [08:39, 17/03/2023] Natasha Lands: Please call me on 0823462770 [08:39, 17/03/2023] Natasha Lands: Kindly confirm, what matter? This is in reply to the text you sent that MTN is charging you R3450, it's not Home-Connect. [08:39, 17/03/2023] Natasha Lands: Yes MTN is in place of my name Eric. [08:39, 17/03/2023] Natasha Lands: Vumatel is charging Yvonne R3450 for their unsecure installation [08:39, 17/03/2023] Natasha Lands: Kindly provide me with the number linked to your MTN account. [08:39, 17/03/2023] Natasha Lands: Look at the pictures [08:39, 17/03/2023] Natasha Lands: 0713091368 [08:39, 17/03/2023] Natasha Lands: For Yvonne Landsberg [08:39, 17/03/2023] Natasha Lands: Look at how untidy in unsecure this installation is. Children and animals have access to damaging it [08:39, 17/03/2023] Natasha Lands: Please call me on 0823462770 urgently [08:39, 17/03/2023] Natasha Lands: I was advised that the dog is at Unit 50 but the cable is at unit 49, the costs will be applied to your account, and an arrangement will need to be made between you and the person at unit 50. [08:39, 17/03/2023] Natasha Lands: This cable runs through unit 50 unit 49 [08:39, 17/03/2023] Natasha Lands: Have you looked at the pictures? [08:39, 17/03/2023] Natasha Lands: Who installs a vital cable giving access to animals and children???? [08:39, 17/03/2023] Natasha Lands: Look at the poor quality of work and how unsecure this installation is? [08:39, 17/03/2023] Natasha Lands: Hello [08:39, 17/03/2023] Natasha Lands: Vumatel confirmed the installation was fine and that the person that ruined the cable will sadly need to settle the bill. There isn't much Home-Connect can assit wih sadly at this present moment. [08:39, 17/03/2023] Natasha Lands: Look at the pictures? How is that a proper installation???? [08:39, 17/03/2023] Natasha Lands: Please put me on to Phumelela [08:39, 17/03/2023] Natasha Lands: Phumelela is not in the office at the moment. [08:39, 17/03/2023] Natasha Lands: Please note that there is a 7 days period where you can log in any complaints that can be rectified for free within those 7 days prior to installation, you also signed a Happy Letter confirming you were happy with Vumatel's services - NOTE: If the invoice is not paid then the cables will not be fixed. [08:41, 17/03/2023] Natasha Lands: Should we post all our correspondences with all the pictures on helopeter [08:42, 17/03/2023] Natasha Lands: I disagree with paying for this installation [08:43, 17/03/2023] Natasha Lands: It's not right. [08:44, 17/03/2023] Natasha Lands: Their cables that they installed were open to children and animals. How can that be our financial responsibility to repair? [08:46, 17/03/2023] Yvonne Angelo Landsberg🚶🏼♀️: Gosh im so angry...yes let me post on Hello Peter [08:48, 17/03/2023] Yvonne Angelo Landsberg🚶🏼♀️: Im posting everything [08:48, 17/03/2023] Natasha Lands: Yes please. I can understand if we physically damaged the cable if it was installed out of reach of children, animals and humans. But they installed their fibre cable within reach of children animals, etc [08:50, 17/03/2023] Natasha Lands: But within reach it is bound to get damaged. Then they are holding back our internet connection because they want R3450 for their error?
1 reply
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (22.727272727272727%)
1 Star
16 (72.72727272727273%)