TM
Thabo M
Active since Sep 2014
6
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0
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Reviews
6 reviews59 months ago
Extremely poor service from Exclusive Podiums
I ordered and paid for 3 display boxes on the 19th May 2021 and was provided with an email confirmation that the display boxes will be ready within 3 to 5 days working days. 3 weeks later and the boxes are not ready. Emails are not responded to and when I call to follow-up today the owner does not apologize for the poor service or give thorough information. I request a refund because I cannot tolerate the rudeness on the phone and my call is cut off. Worst service ever. I strongly advise that you do not use the services of Exclusive Podiums.
0 replies
76 months ago
Incongruent businesses practices to marketing communication. Poor service
I opened a car insurance policy with King Price Insurance 3 years ago and was informed that my monthly premiums would decrease. However, every year, even though my risk profile decreases (ageing depreciating asset, a longer licence holder and driving experience, no claims, car parked in safe remote access estate) I receive annual inflation letters telling me my premiums are going up more than the accumulated monthly decreases. I have called to try and get an explanation behind this or get it resolved but have not received clear explanation or any solution to at least adhere to the original promise.
56 replies
77 months ago
Reliable Store is a scam!
Shocking service and poor customer care. I waited over 3 weeks for delivery and still haven't received my order. Emails do not get responded to and they have stopped answering calls. Complete scammers!
0 replies
93 months ago
Do not buy a Subaru! I repeat, Do not buy a Subaru! Worst decision of my entire life was buying a Subaru!!!
Bought a car from a dealer in Durban in December 2015 on Old Fort Road. Car was a demo vehicle and I have been servicing it regularly. Took it for a major service in August 2018 and I was told that the warranty and maintenance plan had expired in May 2018. I told the service advisor that I had bought the car from a Subaru dealer as a demo vehicle in December 2015 and was not told about a date in May when the warranty and maintenance plan would expire. I was under the assumption that warranty would start in December as that is when I took possession of the car from an authorized Subaru dealer. The service advisor then checked the warranty book and realized the dealer who sold the vehicle had not done his job correctly as the page in the warranty book that stipulates the dates when warranty commences and ends was completely blank and I hadn't signed for it where the dealer was supposed to complete and make sure I sign to acknowledge that the information had been provided and I was aware of the dates. The service advisor told me he would send an email to Sabaru SA to query whether the costs of the service would be covered due to the gross negligence of the dealer. He then called me back to inform me that Subaru insists that the warranty had expired and I must pay and that this is not a fault on their part. I called Subaru SA and spoke to a lady named Lisa to explain the situation and she then advised me to send an email to ********** I sent an email explaining the situation and I got a reply from Deon van Heerden. I called Deon to try and explain the situation and he was not only patronizing, condescending and raised his voice over the phone but insisted that the issue was not with Subaru SA but with the dealer. I explained that the only way I could buy the car was through a Subaru dealer and the dealer is an extension of Subaru SA in the eyes of the consumer so if the dealer makes a huge mistake like this then surely Subaru SA should assume responsibility. I then explained that the dealership in Durban has moved 3 times in 3 years from Old Fort Road to Umhlanga and to Durban North. I explained that the dealer I had bought the car from (Clive) no longer works for the Subaru dealership. Deon had the audacity to tell me to pick this up with a guy called Azad in Umhlanga as he was the principle dealer at the time. Deon told me Azad now works for Mercedes Benz though to which I was flabbergasted that the National Technical Manager of Subaru SA would ask me to seek help on a Subaru matter from a guy that now works for another car manufacturer. I explained to Deon that not only was adequate information not given to me when I purchased the car from an authorized Subaru dealer but the proper paper work had not been completed for me to sign. Even the service advisor was completely shocked how warranty information could've been captured on the Subaru SA system without the proper paper work being completed and signed. The cherry on top was when Deon asked me what I would do if I was in his shoes, I told Deon that after seeing clear evidence that this was gross negligence on the part of the dealer, if I couldn't resolve this for the customer I would escalate it so that this does not put the Subaru brand further at risk by giving the client more of a poor experience by expecting a client to pay for a fault on Subaru's side. He told me he was the manager and there is no one further to pick this up with and he is not willing to help and that I should pick this up with the ombudsman. Worst experience of my life! I am going to tell everyone I possibly can not to buy a car from Subaru!
0 replies
102 months ago
Good Customer Service
I received an email with regards to a policy review and noticed that my premiums are going up and called in immediately as my policy had recently been reviewed and my premiums were in actuality supposed to be dropping. I was put through to Andre Potgieter who was very professional in explaining the error on their part and not only apologized but was polite and kind enough to assist in having my policy adjusted and premiums dropped. He recommended a pricing option that dropped my excess with premiums I was comfortable with. Thank you to Andre Potgieter for the exceptional service!
105 replies
105 months ago
Butcher Block Florida Road Durban - Horrible service
Horrible service at Butcher Block Florida Road. Waiter insulting my intelligence by assuming I don't know what a sirloin steak is. Took another 20 minutes to rectify my order. Manager doesn't even have the decency to come to our table to apologize
0 replies
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1 Star
5 (83.33333333333333%)