WD
Willie D
Active since Sep 2014
3
Reviews
0
Industries
Reviews
3 reviews35 months ago
Zero accountability for loss as a result of not following customer request
I took my vehicle to Dent Tech Strijdompark on recommendation from the Assessor of my insurance and booked the vehicle in on 09 February 2023. Whilst booking the vehicle in, anticipating that the vehicle might spend a prolonged tome at this repairer, I explained to person assisting me that the vehicle has a battery cut-out switch installed to isolate the battery of the vehicle to protect the battery when the vehicle would be idle for an extended period. I further demonstrated the operation of the battery cut-out switch to the person, who rep**** that they would isolate the battery when the vehicle would be idle for a prolonged time. The vehicle was able to effortlessly start when each time the start button is depressed at the time the vehicle was delivered to Dent Tech Strijdompark on 09 February 2023. On 10 March 2023, Dent Tech Strijdompark contacted me and informed me that I could collect my vehicle between14h00 and 16h30. I subsequently went to Dent Tech Strijdompark between14h00 and 16h30 on 10 March 2023 to collect my vehicle. When the vehicle was presented to me, it was presented to me within their building with the engine running, which was strange to me, but did not expect any foul play at the time. I was told that I would only be provided the vehicle key after signing the paperwork in the office and subsequently went to the office to sign the paperwork. When returning to the vehicle, the engine was still running and the vehicle key provided to me, whereafter I drove straight home, which was a 10-minute drive. When arriving home, I parked in front of my garage and switched the vehicle off, before opening my garage. When I wanted to start the vehicle to park it inside the garage, the vehicle refused to start due to low battery. This was strange to me and I thought that I would just charge the battery and all would be fine. I was sadly mistaken, as the battery refused to charge and found that it had a dead cell, when I took it to Midas for assessment when the battery did not want to charge. I sent an e-mail to Dent Tech Strijdompark informing them of the problem,but did not receive any response. I subsequently phoned Dent Tech a day later and was informed that someone would phone me back, but nobody phoned me back. Two days later I decided to pay Dent Tech a visit and was then told at the reception that they are working on it and will revert back to me. To date nobody from Dent Tech Strijdompark ever phoned me back. I believe that Dent Tech Strijdompark never isolated the battery of my vehicle, as I requested and allowed the battery to become fully discharged in the month that the vehicle was with them, but are not honest to acknowledge their fault in this regard. I have also asked my insurance broker for assistance, but Dent Tech refuse to engage in discussions and only say that a vehicle battery is an item that can fail anytime and that it doesn't concern them, irrespective of the fact that the vehicle started effortlessly every time when it was booked in for the repair. Even suggestions to evenly allocate the replacement between myself and Dent Tech Strijdompark were dismissed, with Dent Tech Strijdompark not willing to enter any discussion on the matter between me and them or my broker and them. Could Hellopeter kindly please assist me in this regard?
0 replies
35 months ago
Poor customer service and dismissal of Consumer's rights in terms of the Consumer Protection Act
I purchased one DDR3 8GB RAM stick from FirstShop by placing an order on the website and paying via card on 15 March 2023. Upon delivery of the item, I carefully opened the packaging, ensuring that I do not damage the packaging in such a way, that the packaging could be resealed, in case I need to return the item (I have pictures available of the packaging after I opened it). I then installed the RAM in my pc and found that the PC does not want to start-up with the RAM installed, but starts up normally with the old 2GB RAM stick installed. I subsequently called FirstShop and explained the problem, where I was then told the I cannot return the item to FirstShop myself and that I have to log a return by sending an e-mail to RMA@firstshop.co.za and cc reports@firstshop.co.za. I subsequently logged a return for the item within 10 working days, whereafter I was told that a collection would be scheduled. The item was however only collected on 11 May 2023. I then subsequently waited patiently for FirstShop to complete their processes and only received feedback from FirstShop on 05 June 2023 via an email, stating that I ordered the incorrect RAM for my PC and that because I opened the packaging, that the item cannot be exchanged or refunded and will be returned to me. When I requested an explanation in this regard and how this decision relate to the Consumer Protection Act of South Africa, Act No.68 of 2008, I was referred to the refund policy of FirstShop where it states that any product opened cannot be credited. When I enquired whether I could exchange the item for another item I could use and that I am not requesting a refund, the response was that the Item is in an "unsellable condition (opened)" and that the item will be returned to me. This is even after I explained to the representative that I carefully opened the item and that the packaging could be easily be re-sealed by applying some "Pritt" or glue stick to it (with photos of the opened item supp****), and that I believe that I am within my rights, as specified in the Consumer Protection Act, I was simply dismissed and informed that the item will simply be returned to me and that I have no other option. Could Hellopeter kindly please assist me in this regard and advise whether my understanding of the Consumer Protection Act of South Africa, Act No.68 of 2008 is correct and that I am within my rights to have contacted FirstShop and log the return via e-mail within 10 working days and to request for an exchange/credit.
0 replies
106 months ago
Absalutely Pathetic Customer Service from Takealot.com
<p>I purchased a 24 channel CCTV DVR on the "Daily Deals" promotions section of Takealot.com. After making alterations to my existing CCTV infrastructure, I installed the DVR and and encountered two minor glitches with the item. I contacted Takealot.com and requested assistance with the DVR not dispaying any vieo feed after I set up the web access function and the DVR sometimes changed the camera display on the monitor. I was then advised by Takealot.com to return the product, since the service consultant advised me that the product is faulty and that I should return it for the unit tpo be exchanged. After confirming with the Takealot agent that the item would be exchanged and not refunded, I agreed to return the item and logged a return on their system (RRN-c4b0-5a20) on 20 June 2017. A week later, I logged onto the Takealot.com system and noticed that the status of my return was updated on 26 June 2017 with a message stating "Replacement ordered" and "Return concluded". I then waited patiently for the replacement item to be delivered to me. On 05 July 2017, I sent Takealot.com an email requesting feedback on when my replacement DVR unit would be delivered. After receiving no feedback on my e-mail, I sent another e-mail on 08 July 2017, requesting feedback on this matter again. I waited another week for Takealot.com to respond to me and after receiving no responce on the two e-mails I sent, called Takealot.com on 14 July at 16h51 and requested feedback. The service consultant whom I spoke to could not provide me with any feedback on my return and promised to call me back with feedback. After waiting for another two weeks , with again no feedback, I decided to phone Takealot again on 02 August 2017 at 13h08 and requested feedback on my return. The service consultant was again not able to provide me with any feedback and again promised to follow up on my return and contact me at a later stage to provide me with feedback. The next day, I received an e-mail that my Takealot.com account was refunded for the CCTV DVR I purchased. This was EXACTLY what I requested not to happen, when I agreed to return the item. I informed Takealot.com that I specifically asked for the item not to be refunded from the start of this return process and also during every communication I had wuth Takealot.com. I subsequently requested for the matter to be escalated and for a replacement item to be delivered to me, as per the promise made to me when I agreed to return the item I purchased. Ater several e-mail messages, I wat just told that Takealot.com refuses to source a replacement item and that I have to accept the refund for the item. I subsequently I requested for the original item returned to me, but the Takealot agents are also refusing to assist me in this regard and for the item to be returned to me. The Takealot service consultants are just refusing to assist me further. I would never have returned the item to Takealot.com, if I was not promised that the item would not be refunded.</p> <p> </p> <p>Can Hello Peter please assist me in this regard, for Takealot.com to either deliver a replacement item to me, or return the item I returned to Takealot.com back to me, sice I believe that I will be able to deal with the two minor glitches the product has? </p>
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)