SN
Sabastian N
Active since Sep 2014
5
Reviews
0
Industries
Reviews
5 reviews28 months ago
Postex and CRC
Postex couriers are simply the best, I have been dealing with Liana who helped arrange for pickup of my police clearance certificate from the CRC. Liana arranged for pickup and delivery to me and she sent me email copies of my certificate. Thank you Liana and Thank you Postex.
0 replies
98 months ago
Harassed by card division
My Credit card was fraudulently used and I placed a stop on it, the consultants at standard bank resolved the issue and proceeded with the investigation and was successful in recovering the cash, my card was however blocked and i was to be issued a new card. Today i receive a call from Ambrose in the card division requesting that i make payment, i advised him that i didnt have my card yet and he advised that he could assist with providing the card details that i can use to make payment, i accepted the details and advised him that i would like to verify that the details are correct, he then proceeded to harass me on how much i should pay and wanted a commitment that i make payment, i advised that i will make payment today after i verify the account details and that he should call me back so i could provide the confirmation, he said that he why should he call me back and i needed to make a commitment. I then hung up the phone, I urge standard bank to replay the recording as his behavior is appalling, arent i the customer? dont i have the right to verify details before i make a payment? can standard bank not call back to verify? i am extremely disturbed by the behavior of Ambrose and i would like a letter of apology, else i will take my business elsewhere.................
106 replies
99 months ago
Poor service, appalling resolution
To start off, i have to say that i have been with Hollard Insurance for a while, i have my car, household contents, all risks cover and planning to move my building insurance to them as well, up until this complaint i have not had any issues with Hollard until now. 2 years ago, i bought the latest iphone on the market at that time, which was the 6s plus. I insured it for R 19 500 with Hollard and continued to pay the insurance premium for the higher amount even though the phone depreciated and newer models available. My phone recently got damaged and i was asked to supply a damage report which i did. I was later advised that my claim was rejected, when queried, i was advised that the damage report was not detailed, so i went back to the provider to get an updated report which i submitted to the insurance. I was later informed that the insurance didn't trust the report and that i needed to hand over my phone to their provider to verify the damage to my phone. I queried the issue as this irritated me concerning that i had crypto-currency on my phone. I was referred to Lynette Botha (team leader) who advised me that i had no choice but to hand over my phone, when i questioned about if i incurred and loss she provided a false guarantee that went against the terms and conditions of my policy which in my opinion is fraud (i have the emails as proof), her attitude was appalling and i confronted her about it, i received no response, one could detect a racial undertone. Inevitably i tried to raise a complaint with Hollard but i was not allowed to, Hollard please refer to call recordings. frustrated, i handed over my phone, and the contractor confirmed that the phone was indeed damaged, I received no apology from Lynette for the inconvenience to date . When contacting Hollard, i sent through a quote for a replacement phone which was within my insured limit and the latest one on the market, i was informed that they will not give me the latest phone even though it was within my insured value but rather they will replace the same phone which i procured more than 2 years ago, which i might add is now discontinued at apple, when i pushed the insurance, the response received was that it was my fault that i paid the higher premium and they will not give me a latest phone and my only option was to take an obsolete phone or take the money for the replacement of the obsolete phone. I took the cash which has put me in a worse position than i was at the start, Hollard is there any justice here???????
105 replies
102 months ago
Settlement letter
I went to the Capitec Branch in Cornubia (Umhlanga) in October 2017 requesting a settlement letter for my account, the branch advised that only the call centre can assist. I called the call centre and advised that i needed a settlement letter for my loan account to which they responded that it should take 24 hours before i will receive it. It took 3 follow up calls and 7 days later, i got the letter, however it reflected the wrong term (how is that possible) i then sent an email requesting a correction and advised that they please dont debit my account as i would like to settle the balance, low and behold, Capitec debits none the less, i then lodged a dispute to have the funds reversed which is what was done. Today i receive a call from Noluthando from Collections (the rudest person i have spoken too) she blatantly reverted to calling me a liar, ( please listen to the recording), i asked her to send me a letter so i can settle the amount today, she said that she cannot assist, i asked for a branch to go to and she could not assist, i asked her for the reason for the call, and she couldnt give me a plausible answer. Capitec please send me an accurate settlement letter so i can pay you guys off, and based on the correspondence i received from Noluthando from Collections today, i wont be a customer in future
210 replies
102 months ago
Worst experience ever
It’s a first time that I invested cash in Nedbank just more than a year ago, in a fixed deposit account for 12 months, I went overseas in business and got back around the 29th of September 2017, I came to realize In mid November that the 12 month fixed account had expired and that my investment was reinvested for a further 12 months, I am in the process of buying a property and wanted to pay off an existing loan with another bank, so I went to Nedbank on the 19th of November(today) to request a withdrawal due to my special circumstances, I was in formed by Patricia Govender at the gateway Umhlanga branch that I need to provide my travel details for the days that i travelled to prove that I was out off the country, which I agreed to provide, I was then asked for a settlement letter from the bank off the loan as proof, which I had on me, I was then advised that I had to pay a fee which I contested based on my circumstances , I was then told to come in on another day, i advised that I was leaving the country the cane day and she advised that I must come in when I come back, what type of service is this, you have to provide a reason to use your own money, and in a emergency, you don’t have access, bad experience at Nedbank reluctant to look at any other products ever again
376 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)