JG
Jason S
Active since Sep 2014
3
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3 reviews16 months ago
Multiple excess fees charged for one claim
My Golden retriever visited the vet on the 29 October 2024 as she was experiencing hip discomfort and pain. The Vet prescribed a 2 month course of consistent pentosan injections to assist her hip discomfort and pain. Nala was required to take an injection a week for a month, which then became one every two weeks for a month. So obviously, each injection was paid on each trip. I accumulated the invoices to submit one claim because it’s one course and surely should be part of one claim. Medipet refunded but charged me an excess for each injection invoice. For me this is unacceptable as it is one course over a period of time so surely all the injections should be treated as one claim with one excess payable.
168 replies
42 months ago
Vitality status
I recently did my vitality health check and my blood pressure was out of range by 1 - they removed 5 000 points which will cost me my diamond status. I have been a discovery vitality member for 7 years and I have always received 20 000 points for the health check but this year conveniently they gave me less (16 000 points) which now makes it impossible to get Diamond status. I honestly feel it is done deliberately to ensure you don't make diamond status.
0 replies
64 months ago
The Pro Shop
I am extremely disappointed in the quality of the Golf game device purchased from the Pro Shop online store. The condition was shocking as the device came scratched with the charger cover broken and faded. The club sensors were also in bad condition as some of them are missing and most of them are scratched quite badly. This implies to me that I was sold a second hand device at the same price of a new one. No one at the pro shop has contacted me after I have sent 3 mails with the above complaint and have phoned continuously.
0 replies
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1 Star
3 (100%)