EF
Elizabeth F
Active since Nov 2014
3
Reviews
0
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Reviews
3 reviews20 months ago
False misleading advertising at FLM Fourways
SHOCKING, that the false advertising continues in that there has been NO MUSHROOMS most of the week, contrary to them telling me I missed it - the last 3 days I specifically ASKED and was told “….no mushrooms…” & the special was supposed to run until 25/08/2024
0 replies
20 months ago
False Advertising
TOTALLY disappointed - went there yesterday for the R50 mushrooms, blueberries & strawberries & NOTHING as advertised on Tv the previous night - this is the 3rd time I go there in the morning NOT finding items advertised on special
53 replies
100 months ago
Yaseem Ismail - Branch Manager
Had a terrible terrible experience with this guy on Saturday 27th January. You will recall that I made contact with you during that week? Well I was in Northgate on Saturday and decided to pop into this branch and advise them that I was not happy with being “sold” an overdraft when all I wanted was the “Free” 1gigg FNB sim card. When I arrived at the branch, I recognized the guy at cubicle 1 that assisted me in the first instance. I went to him and told him that I was not happy with being deceived. He told me that he did not deceive me and I then reminded him of what he had “sold” me. He told me that this is correct and that the R1 000 overdraft is indeed “free”. I proceeded to tell him that he should rather make very sure before he misleads clients. He asked me if I wanted to speak to a manager and I said “absolutely”. We had to wait a while because Yaseem was on the floor speaking to a client. We eventually went through to his office and he told the “guy from cubicle 1” that he may leave and that he – Yaseem – would take care of the complaint. I said no, because I want to make sure that what I had to say and report was exactly as the incident / meeting happened. I proceeded to advise Yaseem of being sold a product – R1000 overdraft at ABSOLUTELY no cost unless I utilized the facility to the tune of at least R200 - that in fact I got an email “welcoming me to the overdraft” and advising that there would be a R68 – I think – monthly cost. The Teller 1 guy then told Yaseem that my explanation of the experience, should it have been a telephone recording, is exactly as it occurred. In the meantime Yaseem asked for my bank card and continued interjecting that the overdraft facility had been cancelled. I told him that is correct, thanks to my efficient personal banker. At this point he dismissed the Teller 1 guy and told him that there is no “problem” as the overdraft had been cancelled. When I told Yaseem I preferred the Teller 1 guy to remain in the conversation because I do not want to be told in his absence that I misunderstood – or whatever. Yaseem then proceeded to tell me that he is the superior to this Teller 1 guy and would “handle the complaint” from here on. I told him that there was nothing to handle other than the fact that I was deceived. He continued interrupting me telling me that there is no problem because there is no charge on my account. I told him that he is missing the point and that I was misled and this is the issue that needed attention because I may not be the only deceived customer. He then because extremely rude to me and continued ignoring my concern and insisted that the Teller 1 guy must leave and that he would deal with him on another platform. If I remember correctly, Yaseem proceeded to threaten me in front of this Teller 1 guy telling me that he knows now who I am and that he would deal with me…..Really, he would deal with me? Is that the way to treat a client upset with being misled. He further told me that I should respect him – this he continued to tell me until I told him that I would not be treated and threatened by him and that I would deal with my personal banker. He then seemingly attempted to contact you and failed and I then said I would contact you myself. When I turned around to leave his office – by now he closed the door and was raising his voice to me beyond tolerable level and then had the cheek to tell me I will not leave now….well I did. I need to know who his superior is and why he has the right to threaten me for one – and secondly who the hell is he to tell me I must respect him when he is missing the point of acknowledging that I was misled from the onset? Terrible manner to treat me. I would still like to know exactly what it is that he will do to me, close my account? I need further intervention, please. Apologies for involving you in a matter that is no concern of yours other than being an exceptional personal banker with a fantastic personality and professional attitude towards me at all times
105 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)