CD
Carol T
Active since Nov 2014
6
Reviews
0
Industries
Reviews
6 reviews78 months ago
Travelling without stress
Huge shout out to Travel Counsellor Lynde-Lee Opperman, who was there for us from planning to confirmation and again through the entire month of our travels. No need for wads of paper -- the MYTC app takes care of all documentation, and Lynde stayed in touch through WhatsApp. Best of all -- we didn't have to worry about remembering online check-in times as soon as they opened, nor did we worry about having enough data or finding WiFi to check in -- Lynde did it all, and where possible, she got us great seats. As long as we could access WhatsApp, the QR codes would be waiting for us to use on each leg of the journey. This takes travel to another level, as everything can be organised from your home desktop; it brings personal service back to the fore. Lynde-Lee saved me from hours of trawling for flight connections. Based on our original thinking, we were initially given three or four 'package' options. We worked to and fro until everything was refined down to the final trip. And with tickets already issued, when one airline changed its flight times, she found alternatives. Lynde is professional, patient, prompt and caring -- her service is highly recommended.
0 replies
81 months ago
Great service: Absa Caledon
Big shout-out to the Absa staff at the Caledon branch - thank you for your smiles and helpfulness to everyone who steps through your doors.
105 replies
93 months ago
Going that extra mile
While having lunch at Joostenberg Bistro on Tuesday 14 August , a member of our group collapsed. The care and attention we received was excellent - from both the Manager on duty and a young man name Nicholas. We have always enjoyed the quality of food at both the restaurant and delicatessen at this Bistro, but this experience takes our regard for the staff to another level. We extend our grateful thanks once again.
0 replies
93 months ago
Going that extra mile
While having lunch at Joosteberg Bistro, a member of our group collapsed. The care and attention we received was excellent - from both the Manager on duty and a young man name Nicholas. We have always enjoyed the quality of food at both the restaurant and delicatessen at this Bistro, but this experience takes our regard for the staff to another level. We extend our grateful thanks once again.
0 replies
119 months ago
Here we go again
<p>So here we go again with Telkom. When you apply for a service there is all the service in the world. Try to discontinue a service and you may as well fly to the moon. We set about it all the correct way, giving one full month's notice on the form supplied by Telkom, and submitted it with the mandatory copy of identity document to the requisite email address. We didn't hear from Telkom.</p> <p>One month later we called Telkom who denied receipt of the email. So we resubmitted the form and the identity document -- again to the requisite Telkom email address.</p> <p>One month later we went through the same process for the THIRD TIME. In the meantime we have sat for hours waiting for assistance at the Telkom call centre, spoken to several people. We have 'chatted' online to Telkom assistants and emailed to specific addresses given by those people, each time repeating the same request -- we wish to cancel a service. I sound like a broken record.</p> <p>And now, almost four months since the process began, the bill for July has arrived in our inbox. We will not be paying the bill for that particular landline, Telkom. I have recorded every call and all correspondence. I did not wish to make this public. You leave us no option.</p>
264 replies
126 months ago
frustrated
My complaint is exactly the same as all the others. Trying to get any help through 10210 is simply an ongoing nightmare. Why is every other ISP able to respond to a call for help within minutes? Why is there no support email address? We don't get charged if we use the Telkom phone -- hello, that's usually the problem!!!
75 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
1 (16.666666666666668%)