IO
Ishelone O
Active since Nov 2014
5
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0
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Reviews
5 reviews91 months ago
Business Division Unethical Behaviour
On Tuesday, 06 November 2018 at ABSA branch in Upington I experienced awful service from the business division; there were not any managers on the floor but the receptionist, Claudia Simons. We asked to speak to a business manager and she responded unprofessionally and rudely asking "for what purpose?" I replied "for my business" and she did not want to give their names in order for me to make an appointment. She became irritated and when we ( my wife and I) requested her name she covered it with her scarf and we had to get her name from other staff members. We lodged a complaint at the call centre and at the branch. We spoke to Rowena September the next day because we received the same unethical service from Claudia when visiting the branch in order to open a business account. Up until now Pieter Smit, the business manager has not contacted me regarding the complaint.
210 replies
91 months ago
Nedbank Small Business Nightmare
Small Business Banking Upington Since I opened a business account with Nedbank I experienced alot of poor service especially with the business division. Management had no knowledge of the Sage Accounting and Payroll Collaboration with Nedbank. I registered my company through Nedbank and after registration was successful all else failed. I expected to be guided financially but staff product knowledge and small business insight is definitely poor. I learned after 6 months that your business is only recognised properly after 12 to 24 months. Preparing entrepreneurs properly relating to finances when starting a business is crucial and Nedbank branches in Upington need big time assistance in knowing how to work together without relying on the sole credibility of the personal credit profile of directors vs the growth performance of the company. Financials from accountants were requested by Luzaine Jacobs when it did not play a significant role in financing. Dries Strauss received my finance application on Friday, 2 November 2018 from the Kalahari Mall Branch with incomplete documentation I already submitted. Then he requested salary confirmation advice from my accountant costing me more money. After sending several mails without feedback from Dries, I had to stop my business activity to personally go to the branch to get an answer on the application. This is unacceptable!
105 replies
116 months ago
Policies not Aligned with Sunnah or Quran
<p>My name is Aylaan [Ishelone Oranje]</p> <p><br /> </p> <p>I embraced Islam in Pretoria CBD during the last 10 days of Ramadhan 2016. I was introduced to SANZAF by Abdul Haq of Roshnee in order to apply for the Entrepreneurs Program, Alhamdo lillah, which started early in October.</p> <p> </p> <p>In simple terms, I was informed by Hasaan Evans, Zulfah Adams, Usama and staff that a 6 month waiting period forms part the policies of SANZAF because previously the funds was misused by other Muslim applicants.</p> <p> </p> <p><br />In my 3 months of experiencing Islam, in the Sunnah of the Prophet (SAW) there is not a distinction between Muslims with regard to their equality of rights, whether 1 second or 100 years old, as in the case of the Uncle of the Prophet (SAW), Hamza ibn Abd al-Muttalib, who was slain by Wahshi during the Battle of Uhud. When Wahshi was just about to be ****ed by a Muslim he declared the Shahada and was immediately saved from death. Also, as I have learned in the Quran that accountability is individual and no one may carry the burden of another. The Prophet (SAW) always emptied himself for those who embraced Islam irrespective of their intentions.</p> <p> </p> <p>Based on these facts, the implementation of policies used by SANZAF staff have not been properly assessed to honour the Sunnah as well as the teachings of the Quran.</p> <p> </p> <p>Below is a short summary of what happened.</p> <p> </p> <p>I went to the SANZAF Fordsburg Office to apply and was interviewed by Mulana Hassan Evans, Head of Training. I passed the interview and had to go for the next stage which was a drug test which I also passed. Neurolink assessed my mental capabilities. </p> <p> </p> <p>Usama from Welfare department informed me what documents I had to complete for the final step of acceptance. I submitted these documents a week later and were only then informed that I was not yet 6 months Muslim and that my application must be put on hold till 6 months have passed. I accepted it Inshaallah, but an hour later that day I was phoned by Sadia Adams, Admin Clerk, that I had to come for assessments the following day. All I could say was Allahu akbar. I started training since then but today I was asked to leave.</p> <p> </p> <p>Hasaan did not disclose the 6 months probation period at the initial interview and today could not provide any written evidence as proof of policy as in other documents with terms and conditions which I signed.</p> <p> </p> <p>Staff at the Welfare Department today were not able to provide any written proof of policy.</p> <p> </p> <p>Hasaan himself acknowledged today that the policy is not based on the Sunnah or Quran, but on Organisational Systems.</p> <p> </p> <p>I do not mind to wait 3 months or 3 years Inshaallah, but to accept policies based upon teachings in excess of Sunnah and the Quran is unacceptable.</p> <p> </p> <p>Are Organisational Systems leading Muslims today in Finances?</p> <p> </p> <p>I am a 3 month old baby Muslim expressing my belief, an 'orphan' in the sense that I am the only one in my house and that of my father who has embraced Islam. Do I need 6 months to understand? Did the Prophet (SAW) not say in The Last Sermon that he hopes that those who are last will understand his words better then those who listened to him directly? Alhamdo Lillah</p>
0 replies
117 months ago
NEDbank 4 FSB TRAINING
<p> On 19 August 2016 Nedbank Legal Department authorised a Debit order from my account without my conscent. On 26 August 2016 I went to the branch in order to cancel the debit order. The staff member from Enquiries informed me that they are not cleared to cancel a debit order from the Legal Department. I was instructed to phone directly from the branch to the Legal Department. When I phoned, the call centre informed me that my request has been logged but that my funds cannot be returned immediately, only on the next business day, Monday 29 August 2016. On Monday I phoned THREE TIMES, requesting feedback from three different staff members, including Kirk and Ronell. Kirk infored me that the funds would take 4 to 7 working days to be refunded, and Ronell informed me that the funds would take 7 to 14 working days for a refund.</p> <p> </p> <p>This is UNACCEPTABLE!</p> <p> </p> <p> No Team Leader or Manager has contact me since then. These banking practices proof that personell at Nedbank are not adequately trained, supervised and managed. Where is the FSB?</p> <p>I request IMMEDIATE FEEDBACK FROM MANAGEMENT and the IMMEDIATE REFUND of an UNAUTHORISED Debit Order Today.</p> <p>I can be contacted on ********** [Only by MANAGEMENT, Not a Team Leader]</p> <p> </p> <p>Reference Number: TLZ 237393</p> <p> </p>
158 replies
134 months ago
Incompetent Staff, Policies and Procedures
On 2 April 2015 I cancelled a transaction with House and Home. I paid a deposit of R5000 with my card. Sheila and Wendy from Admin and Finance dept informed me that it will take 7 working days for refund. I immediate requested a cash refund but they declined, although no policies exist or was presented to me. After 6 working days I went back to H&
76 replies
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