SK
Sherebanu K
Active since Nov 2014
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Funds held in Reserve in spite of being provided the requested proof of payment failure with Merchant
I have banked with FNB since November 1981. On 05 February, there was an issue between Payfast/FlySafair and FNB and the initial payment failed as the transaction timed out. FlySafair asked me to pay again and take the matter up with FNB. Both payments which were for the identical amount were reserved and the one transaction has been banked and the other still sitting in reserve even though the relevant department has everything requested. I called now to request help but another useless employee tried to give me yet another reference. How does that help me get the funds unblocked? No wonder people with RMB accounts are leaving in droves. Service is nonexistent
53 replies
5 months ago
Excellent & Professional
I would like to commend Tshiamo Bokaba for the speed and professional manner in which my pet insurance was handled. She is a credit to Outsurance
53 replies
9 months ago
Stop this ridiculous Harassment
I have received over 100 calls from these attorneys/debt collectors just this week alone (and it's only Wednesday!) for a Mastercard debt. There must be a law against harassment which these lawyers don't seem to be aware off especially since the agreed instalment amount has already been paid but it seems the left hand does not know what the right hand has done
0 replies
11 months ago
FNB & Ithuba issues
FNB & Ithuba issues. I have won small amounts of money and have raised a case without a resolution. 6598948F refers - opened 22 April. Screenshots of my entries as well as winning numbers have been forwarded
58 replies
13 months ago
Cartrack cannot provide a recording of my dash cam order
I was contacted by Cartrack on 22 January 2025 regarding the front view dash cam. I enquired if they could offer one that recorded both front and back of the vehicle. After being messed around with installation, the technician finally arrive a week after the appointment. The incorrrect device was installed as it records front & interior of the vehicle. I now receive sms's, missed calls and threatening whatsapp message with regards to payment in spite of my request for the recording (they sent one in an incorrect format and then only the initial recording where I accepted the front dash cam and not the change from front dash cam to front & rear (not interior) dash cam. They are in contravention of the CPA and staff will not let me past a supervisor when I think management needs to be aware of my dilemma and staff obstruction and lack of knowledge/training.
53 replies
14 months ago
Dash Cam offer and lack of response to request for call recording of conversation with sales consultant
From: Sherebanu Kajee Subject: Account Number KAJE00057 : Ms Sherebanu Kajee Date: 27 February 2025 at 11:06:30 SAST To: accounts@cartrack.co.za, clientservices@cartrack.com Dear Cartrack Accounts I have been a client since November 2019. I am stopping my debit order and will EFT R151 for my tracking device UNTIL your client services provides me with a recording of my conversation with your sales person on 22 or 23 January 2025 regarding a dash cam which would record what happens in front and the back/rear (NOT INTERIOR) of the vehicle - I have landed up with something referred to as a dual vision which records what I do and the interior of my vehicle which makes no sense as this does not help in the event someone crashes into me from behind. This is NOT what I ordered! You have already debited me pro-rata an amount of R82.21 on 24 February even though I requested recording on 21 February after the wrong dash cam was installed. Should Cartrack not want to assist and rectify or remove the dash cam and STOP charging me for something I did not order as I was misinformed, I will pursue the issue with the relevant Ombudsman and Hello Peter as I have called daily and have been promised the recording proving what I ordered and no one has assisted so far. It should be noted that I did not contact Cartrack but your sales department contacted me and the following is a timeline of my communication with Cartrack sales 22 January 2025 0932 - a 12 minute conversation regarding the dash cam offer for R139 per month (call received) 22 January 2025 0951 - a 2 minute call (call received) 22 January 2025 1121 - a 6 minute call (call made to Cartrack) - this was when I called to ask if I could change my order and request a dash cam which records the front and back of my vehicle - dual vision means this to me) 22 January 2025 1121 - a 7 second call (call received) 23 January 2025 0857 - a 16 minute all (call received) 23 January 2025 0919 - an incoming call which seems to have disconnected 23 January 2025 0919 - a 26 second call (call made to Cartrack) 23 January 2025 1026 - a 9 minute call (call received) 24 January 2025 0910 - a 3 minute call ((call received) 13 February 2025 1204 - sms received at 1204 on 13 February to confirm fitment on 14 February between 0900 - 1600 14 February 2025 1401 - sms received confirming fitment at 1440 on 14 February 14 February 2025 1525 - an 11 minute call (call made) - to determine where the technician was and what time to expect him/her - advised by scheduling that dash cam was out of stock which seems to have been a lie 14 February 2025 1540 - a 5 minute call (call made) to request to speak to a supervisor to determine what on earth was going on with regards to this fitment 17 February 2025 1056 - received a call from Cartrack which I was unable to answer as I was on another call 17 February 2025 1057 - a 20 minute call made to Cartrack 0317650800 - person responding refused to permit me to speak with the Durban branch manager without my having to give all the information again 17 February 2025 1204 - an 8 minute call received from Cartrack after I posted and emailed Cartrack my post on hello Peter 17 February 2025 1350 - an 8 minute call received from Cartrack to reschedule the fitment for 19 February 17 February 2025 1557 - a 4 minute call received from Cartrack KZN 20 February 2025 1202 - sms received to confirm fitment at 1000 on 21 February 2025 21 February 2025 1030 - an 8 minute call from Cartrack to find out if the fitment technician had arrived 21 February 2025 1156 - a 2 minute call to Cartrack to determine what was happening 21 February 2025 1248 - Siphamandla Mavunda the fitment technician finally arrives. 21 February 2025 1447 - 10 minute call to Cartrack to advise that Siphamandla had advised that the dash cam only recorded the front and interior of my vehicle and requested a copy of the recording of 22 January where I called Cartrack to find out if I could change my order from a single view dash cam to one which would record both the front and the back of the vehicle after explaining that my nephew had been involved in an accident in December where the vehicle at the back crashed into him when traffic was stationary at Van Reenen 21 February 2025 1509 - 15 minute incoming call where I again explained what I had requested from the sales person and requested a recording of my conversation of 22/23 January 25 February 2025 0843 - 10 minute call from my landline checking on progress of my request for the recording after being debited by yourselves for something I did not order 26 February 2025 1222 - 48 second call to Cartrack cut by the recipient at client services 26 February 2025 1223 - 14 minute call to Cartrack again checking on my request for a recording of my order for a dash cam which recorded front & back of vehicle (nowhere did I state interior of vehicle)
53 replies
14 months ago
Very shocking add on service from Cartrack
I ordered a dual vision dash cam to protect me & my movable asset from the awful drivers we have on 24 January 2025. I received notification that the dash cam would be installed on 14 February and received an sms at 1204 on Friday 14 February to confirm the install. I again received an sms at 1401 on 14 February to advise that the technician would be arriving at 1440. At 1525, I called Cartrack to find out what was going on and am now being passed from pillar to post. This does not give me much faith in Cartrack as a company with whom I have had a tracking device for years. I have now been asked to email them. All I want to know is why the manager of the branch has not called me to explain the delay or the situation. The technician who was supposed to have arrived at 1440 says he phoned me and that my number went to voicemail. I have a record of all my calls and none were from Cartrack.
53 replies
19 months ago
Outsurance Pet Policy
I submitted my routine care pet insurance claims on Friday, 20 September 2024, on their website and was refunded yesterday, 22 September 2024. Even better, my Outsurance Claims Bonuses are not impacted when claiming for this annual routine are which covers annual 5-in-1 vaccines
53 replies
31 months ago
Shocking Customer Service
On Sunday 01 October 2023 at around 1000, I called the DStv call centre to enquire about reactivating my subscription but for streaming only and not to use any of the 3 decoders I own which are collecting dust as I had stopped being a subscriber after ITv and BBC were withdrawn from the South African offering. The consultant said to log onto my account and pay R314.97 as there was a credit on my account. After paying, I went back onto my account and noticed that DStv now wanted R1078, which after paying R314.97 meant I would be paying R1392.97 so I called them again and was then told to pay the balance of R484.03 and to create a new account and that they would transfer the debit card payments from the old account to the new account. The first amount of R314.97 was transferred with no issue and the R484.03 was "escalated". I wasted 6 hours on Sunday communicating with many different consultants. They could see the credits but insisted I send PDF proof of payments. When one pays online with a debit card there is no such thing as PDF proof of payments. I sent them screenshots of the transactions with the references. They refuse to activate my service and also refuse to refund me. Do consultants realise that their salaries are being paid by subscribers? If I ran my business the way they manage subscribers & subscriptions, I would be declared bankrupt.
262 replies
36 months ago
********* BUSINESS PRACTICES -Do NOT use Elite Service Centre UNLESS YOU WANT TO BE **********-
My Kirby vacuum cleaner was collected by courier over 4 weeks ago. I received a call from Marcus telling me that the electrical cord and start/off lever needed to be replaced. I know that there was nothing at all wrong with my vacuum cleaner - yes the cord had nicks which were covered with insulation tape but there was nothing wrong with the on off lever. I was quoted around R2900 which I grudgingly accepted after paying Elite Service Centre R1750 last year for a machine I only use once a week to vacuum rugs. I have requested the recording of the call advising me of the issues with my machine. On Tuesday, I received an invoice saying the handle had to be replaced and height adjusted and other items which were not even mentioned in the call made to me. I again grudgingly paid them R3050 on Tuesday and advised them that I needed the vacuum cleaner by Friday. They have my vacuum cleaner and I need it back hence the payment. No sign of the voice recording nor of my machine this evening even though I was promised call backs. They conduct business very *********ly and I will be reporting them to the Consumer Goods & Services Ombudsman as well as Kirby HQ
0 replies
Review Distribution
5 Star
7 (38.888888888888886%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
10 (55.55555555555556%)