LW
lesley W
Active since Nov 2014
8
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0
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Reviews
8 reviews8 months ago
Apathy reigns at Builders WH 3 Rivers
I have been in & out of Builders WH, Three Rivers branch since they opened 2/3 years back. I am a keen gardener & shop mainly in the garden section. I have found some really great plants & saplings there. What I am saying is BWH keeps a good inventory, albeit some specimens are quite pricy. However I prob complain once a month without fail abt the lack of care more especially lack of watering. There is just no response or improvement?! Yesterday I walked round all the shelves with Kabelo, I believe he is the Branch manager, showing him how dismal all the plants looked, even the fresh stick was wilting. Lots of promises made, but no actual response? Grab hold of a staff member to fetch the hose & water straight away. Apathy or disinterest? Who can say? I took photos of the poor plants yesterday, they speak for themselves. This week the daytime max temps are averaging 28°. Goodness how the plants will look by Fri or Sat? Money is hemorrhaging out ouf Builders due to negligence; stock losses & loss of sales. There is no excuse for this. I emailed BWH head office earlier, waiting for their response.
55 replies
8 months ago
Eskom Power outage in Vaal Marina from 5th Aug ongoing
We in Vaal Marina were informed by our Midvaal municipality that there would be a 3 day power outage which commenced at 06h30 on Tuesday 5th August to allow Escom to carry out necessary maintenance on the transformer at our local substation - which I believe falls under Grootdraai? Power was restored briefly on Fri at 15h30 until 18h00. Then we heard that cables were ******. They were replaced(?) only to hear the transformer had 'cooked'. We are still without power to date - Thurs 14th and Midvaal municipality reports that they have no actual confirmation from Escom as to when power will be back; we are led to believe this could drag on thro next week or God forbid, even longer?! Some residents are lucky enough to have solar power installation or run generators; highly noisy & fuel hungry! But a lot of others do not have any such recourse. I believe there is a generator powering our water supply & treatment plants. Not fun at all, and still 'in the dark' as far as to when our lovely village will be back to normal? And to add to my wors my email to Eskom customer services bounced back 'undelivered' - par for the course, methinks?!
0 replies
14 months ago
Non-delivery of two parcels within two weeks of each other
Yet another instance of missing goods due to courier negligence within two weeks of the first instance: 1. My purchase of a lost/ damaged OOAK imported bead necklace PUDOP0003405587 (7 Feb 2025) I am still waiting for a response re this item despite sending all info requested by Courier Guy within the 48hours stipulated; 2. My sale of an expensive leather handbag missing from locker, on Buyers side? (19 Feb 2025) I'm afraid this makes me feel sick, what lousy service! Buyers & sellers are left powerless! PUDO/ Courier Guy needs to take this seriously & investigate! Now posting my experience on HelloPeter, maybe then some reaction from The Courier Guy? L Webb Vaal Marina
0 replies
19 months ago
VRS - beware of their exorbitant Contract Cancellation Ts& C
I contacted VRS by email on 30th Aug 24 asking to terminate my contract; I received the following response: "I trust you are well. This is just a follow up regarding the Undertaking for early exit agreement that was sent to you. Please note that the option to add the expiry date for December 2025, will only still be valid until 13/09/2024 Thereafter I will have to close this query and you will need to be re-quoted on the cancellation options. Please send me the proof of payment of the termination admin fee of R14432.54 (which is unaffordable for me as with a lot of other members) as well as the written exit notice before the above-mentioned date" So this exit becomes a vicious circle; VRS doesn't care if you are unemployed or struggling - VRS wants a full years monies for a cancellation of the contract. I read in someone called Alastair's comments that "VRS claim these contracts are lifetime memberships rather than being renewed after every 2 or even 3 years. He also mentioned that that after 7 years membership there is a supposed free exit from the scheme - which never happened when he requested it... And many other horror stories by other members! As I said above - a vicious circle to try & exit the scheme. Also claims that VRS start to victimize you as a member and threaten you with ongoing bills, legal actions and penalties" I have asked VRS to assist me timeously with some extended exit instalment terms iro the one year exit admin fee of R14432.54. - which is totally unaffordable for me!
0 replies
26 months ago
RAM Couriers *************
I am still waiting for my parcel which was despatched by the seller on 23rd Feb 2024. See attached waybill. The address was changed by the courier for some unknown reason from Vaal Marina Midvaal to Mamello, Midvaal, which is an informal settlement. I phoned the RAM helpline twice on Tues & Wed respectively last week. On Tuesday I was advised the parcel was out for delivery so the address would not be corrected but the courier would phone me when in the area. Nothing! On Wed I phoned again & was told that the parcel was still at the hub. Confirmed the delivery address. I was assured delivery would be expedited. Phoned the seller who contacted Bobshop who also contacted RAM re the matter. Still no delivery Thursday or Friday. Still waiting as of this morning, Mon 4th March.. Delivery as stated by RAM is 2-4 days... More than disgusted with their service!
56 replies
33 months ago
Warning: Avoid ordering through Karibaa on-line
I placed my order with Karibaa on 14th April this year; to date I have not received the books I ordered nor have I had a response to my email queries nor could I reach anyone on the help-line despite calling several times. I believe this is an on-line **** site so please, readers, beware & avoid them at all costs!
0 replies
62 months ago
Non-existent after sales service
So it is now 8th March and still I have heard nothing from Hi-Fi Corp re my Sandui soundbar repair; initially handed in at Hi-Fi Corp, President Shopping Centre, Vanderbijlpark on 21st Dec 2020. Turnaround time for repair takes 21 days This despite my previous enquiries via phone & email, see the aforegoing correspondence attached below. I paid R3500.00 for the soundbar which is not a cheap item. This is HFC's promise: "HIFI Corp developed a new brand promise – “Why Shop anywhere else” – which demonstrates our commitment to offering customers prices that they would not find elsewhere. “Why Shop anywhere else” means we truly understand our customers’ needs and our products, we offer value for money and affordable payment options; and with this in mind, we ask the question “Why shop anywhere else?”All HIFI Cop stores will eventually reflect the rebrand, with new smaller stores supporting the new positioning. To this end stores will offer an easily navigable, uncluttered experience, with informative knowledgeable staff contributing towards empowering customers." When I handed the faulty soundbar in at HFC Vanderbijl, together with my till purchase slip, the individual at the service counter decided that she couldn't read the photostat copy of said slip; it then took an hour to phone & ask for a accounts generated slip to be mailed to said branch. She then said they had only sent one page. I convinced her that the actual till slip was legible enough & as she had seen that please complete the necessary paperwork! This had now become a 90minute exercise in frustration. I am a pensioner and live 60km out of town so cannot & do not drive up & down unnecessarily. Nowhere do I find an email address for HFC. It is now 8th March and counting... I am posting my complaint on Hellopeter to warn the public about HFC's total lack of after-sales service!
0 replies
102 months ago
SAPO a total travesty!
I have had an ongoing (email) discourse with SAPO regarding 2 overseas parcels posted in 20thSept 17 ex Germany & 5th Oct17 ex UK respectvely, neither of which I received to date, on 6th Dec I was informed by Rodney from SAPO customer service as follows: Dear Lesley It is of deepest regret that I wish to inform you of the unfortunate incident of losing your parcell ex Germany. The bulk of the items that were in the bag were all delivered except your item. In connection with this the SA post office will compensate the sender, may I request that you kindly notify the sender please. The item ex UK is still at customs awaiting clearance, we have requested for the relevant section to expedite the process. My response as follows:- Rodney, thank you for your prompt response, much appreciated! However the explanation is hard to swallow; SAPS means to say that for the past 2 1/2 months there has been traceability on parcel ex Germany up until now when it is suddenly 'unfortunately lost' ? I paid for both of these parcels as they were items bought on eBay. Please see attached advice below. The value of my missing parcel ex Germany incl postage was R1009.00; however I hasten to add that the goods are all OOAK artworks; thus irreplaceable!! So, yes, I do expect adequate compensation, as well as an investigation as to why this happened to my one little parcel?? I also expect prompt delivery on the other parcel ex UK. Onerously Lesley I have to say that in all my dealings with SAPO international parcel service circa 2014 , I can count out of some 12 instances only 3 that have been good & surprisingly quick; all the rest have been lengthy & extremely problematic! I must emphasize that the service has deteriorated every passing year. Most people I speak to have experienced the same degree of frustration/ disgust. Seems a lot now resort to couriers to secure their goods, albeit at a higher cost! If this is my experience as one person out of the 57 million poulation in SA, God help us!!
0 replies
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