LJ
loyiso J
Active since Dec 2014
7
Reviews
0
Industries
Reviews
7 reviews9 months ago
Terrible service!
My mother has no hello peter account, neither do I have any Absa product, but my mother does and this is on her behalf with Absa's short term insurance team. She's sitting with a collapsed carport due to the Cape storms this winter. Claim turned down by Absa and they requested her to find her own independent assessor, which she has, only to be told that the dispute is closed without any feedback or mention about the contents of the independent assessor whom they asked her to obtain. Twice we've sent the assessment and all we received is auto-responses that sound like they were done with the assistance of a ChatGPT bot. Terrible service!
53 replies
10 months ago
Credit card account settlement
Be careful of this bank's credit products! ****mers of note and they will always find a reason why they need to suck you dry! I settled a credit card and got a settlement letter, only to receive a message of another outstanding balance which seemingly emanated from me just visiting the app and checking whether there's no other amounts cropping up. I now have to pay a service fee...again and an amount to close the credit card account...again. If you can help it, DO NOT go here PLEASE!!!
168 replies
47 months ago
Distasteful after-sales service
Worst after-sales service ever endured from Group 1 Hyundai Knysna. I purchased a vehicle in February, they delivered it to me (in Cape Town) till this day I am still driving around with the dealerships CX registration number. Numerous attempts made to have them organize my new plates (as this paid expense also makes part of the whole contract). The sales person who was so nice at the beginning (as they always are when reeling you in) is giving me a new story every time I make contact with him. At one stage he even asked me if I could take the car for roadworthy, this after 2 months I've been driving it. Someone please tell me is this normal??? I am still choosing to withhold the sales person's name as I do not want to dent his reputation. He's still a young lad but he is rather very untruthful. We are now heading to June 2022 and the latest story I heard is that the courier could not find my address, as he told me a week ago that he will courier the plates. (mind you this is the same address that he has been to twice). Group 1 Hyundai Knysna or Group 1 Motors or whatever you guys are now, please do something if you care about your reputation going down for something so stupid!
0 replies
55 months ago
Double charg
Pathetic service! Ordered food on Sat, 02 Oct. Amount was taken off my wife's bank account same day, 3 days later UE debits my account for the same purchase. You can't call these people, logged a query on their app, no response.
0 replies
75 months ago
Used cars
First time buying a financed car and I decided to do it through Auto King in Milnerton. Worst decision I ever taken. They rushed me through the deal, not even offering a test drive. I discovered a litany of faults with the used vehicle I bought, from shody body work that was done (which I was not informed about) to faulty tyres, broken lights and missing parts. The only explanation I got from the manager, Craig, is that the car has passed roadworthy with everything that I've pointed out. Worst was when he offered to replace the faulty tyres, only to fit in tyres older than the ones that were originally there when I bought the car. What I'm saying is, do not be fooled. Don't ever let a dealer tell you to look on their website for a car and choose what you want and let them go trough with the financing without you having had a proper look at the actual car and take it for a test drive. Do not be as naive as I was trusting that all should be good because they're "reputable" coz that word is overrated when it comes to the used vehicle industry, you will be hurt so bad!
0 replies
107 months ago
If you think you've endured the worst ever service with motor insurance companies, you haven't dealt with the people at Mutual & Federal (now Old mutual insure)
<p>Having been rear-ended on 12 April 2017 and subsequently submitting a third party claim with this institution, the waiting process began. Apparently I would have to wait for a period of 30 days before receiving any type of response from them. 30 days went by and a few more with no response. I tried emailing the person who's dealing with my matter to no avail, calling the contact number on the bottom of her email address also yielded no results. Best part is on her very email, there's also a contact number of an individual said to be her supervisor who articulates that if one gets no satisfaction, she can be emailed or called...but wait for it, this person also doesn't pick her phone up nor replies to her emails. Ultimately i decide to contact complaints and eventually they make contact to let me know they're unable to view the accident picture I sent them...this is 4 weeks down the line. I do so right away, she then informs me an assessor will contact me within 3 days. Another week an half passes with nothing happening. After I resorted to complaints one more time, a guy contacts me asking me for my quotations...again...I see to it that he receives the quotations. He also goes mute on me for another 2 weeks, upon which emailed him for an update. He tells me he has sent his costing to one of the panel beating shops for an agreement. I confirm this with the work shop, and they further let me know they've already agreed to their price and sent it back to them. I go on leave, but then try to maintain contact with the last person I've dealt with, on their cellphone number on their email, including writing an email to him, but as per the Mutual & Federal way that they know best, I get no response, accept for the ever so presnt auto-response. On my return from a week and a half's leave, I find that they've sent me an email asking me was my car the fron or the middle car in the rear-end accident??? I'm amused seriously? They could have called me...they could have seen that on the police report (assuming they read it), they could have asked their person who's the person who drove into my car...today exactly 2 months and 10 days after this process was started, I ask whoever is bored enough to read through all of this, how does a "reputable" insurance company handle business in this manner???</p>
56 replies
134 months ago
No Telephone etiquette
It almost felt like I was calling a spaza shop that is being run somewhere in the townships. The woman picks up, stays quiet as if to hear who is on the other end, I greet her first give my name then ask for the cellphones department. She then shouts accross the room for someone else and explains in Xhosa that there's someone holding for cellphones department, that she (whoever she's shouting at) should return to her place which i presume is at the cellphones counter, soon thereafter the telephone is dropped in my ear without saying they're putting me thru. I dial the same number 2 seconds later with nobody picking up, this says somedbody is trying to avoid my call. When I call again the third time, this Unathi person tells me it is quite busy at cellphones, I tell her I'll hold, the phone rings but when it returns to the number it was put thru from someone slams it down again. this is the number i dialled (0219484836) These are the type of people bring down the image of good service of service. it is disgusting!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)