PK
Phillip K
Active since Dec 2014
4
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0
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Reviews
4 reviews35 months ago
Your stuff got ******, sorry for the inconvenience.
This is my original complaint. I flew to Bloemfontein on 17 March as per the mail attached. I have not flown in a long time for business and when I got to the gate and they scanned my bag, I had forgotten that my Leatherman was in my hand luggage, which I know is my own fault for not checking. Security told me that I should go back to the check-in counter and ask them to retrieve my booked luggage so I could place the Leatherman in my bag. I went to the check-in counter where I spoke to Z and was told that my bag cannot be retrieved as it had been booked in about 20min before. I explained the situation to Z that I forgot the multi tool in my hand luggage and she said that she can take it and go give it in at the office and I can get it when I fly back on Tuesday the 20th. I phoned the Airlink office on Tuesday to enquire what time the office closes, and to enquire about my Leatherman and was told that the Tool is there but the office closes at 17:30. My flight only landed at 21:00 so I asked the Airlink employee if it would be ok if I come to get my knife on Friday as I work in Cape Town center and will not be able to get there before then. I phoned the office on Friday morning to confirm that I can collect my knife and was told that the person on shift had no idea what I was talking about and that there was no Z working for Airlink in Cape Town, but they will look into the matter and get back to me. Nobody got back to me, so I phoned again on the Saturday and was told that Z will be in on Sunday (She is apparently new so nobody knows that she works for Airlink) late shift and then they will as her where she put the tool, and they will get back to me. Nobody got back to me, so I phoned the Monday to enquire about the tool and was told that they are waiting for the late shift to come in and then they will get back to me, but they are now aware that the tool was handed in but not sure where it was stored, but they will get back to me. Nobody came back to me and I have now phoned the office every day for the last 2 week and I now spoke to Alexi, who did a full investigation, told me that the tool is missing, and she doesn't know what to tell me.... end of story If they told me to throw the tool in the bin then I would have understood, because I should have checked my bag, but fing me around and *****ing my property is unacceptable. I have recently moved to Cape Town and will be doing a bit of flying. My Mother and son are flying in today, and my 3 sons will be flying here for school holidays, but I will try to avoid Airlink as much as possible. Thanks for nothing and to try and do anything on your rewards system is a joke. Regards And the response I got almost 2 months after reporting this to customer services, and that was only because i sent customer service a mail to ask them what is going on. Dear Phillip Kemp, Thank you for your patience whilst I investigated your complaint. My apologies for the inconvenience caused in this regard. Airlink has a standard operating procedure, which is fully compliant with the guidelines set down by the International Air Transport Association. Please allow me to explain my findings: I apologies profusely for not responding sooner I was waiting for feedback from the relevant Managers. Our staff member Z was not supposed to keep the Leatherman with her as it is not our procedure. She should have advised you on our procedures and then you would have been able to take a decision from there. The manner in which the staff handled the situation is questionable and I wish to assure you that I have brought the matter to the attention of the relevant Managers to be dealt with internally, they will assess the situation and provide training if necessary. Thank you for bringing the matter to our attention, we work hard at improving our service constantly, and we learn from our experiences. Once again, I would like to apologies for any inconvenience caused in this regard, should you require further assistance please do not hesitate to contact me. Kind regards,
0 replies
50 months ago
Brilliant
My bakkie went in for a service at Tavcor Mount Road and had to get a part for my Audi. They did not have stock at Tavcor VW Mount Road but they did have stock at Audi Centre Mount Road. Caroline from Mount Road phoned me just after 12 to inform me that my bakkie was done and I went to collect. Awesome service from the entire team at Tavcor Mount Road. I then collected my son from school and went to get the part from Audi center. He is very into his cars (10 Years old) and we were walking around the show room as he wanted to show me everything and give me some of his knowledge on cars. We ended up in the corner where the TV was displaying and all the finishes were and my son got talking to the lady that sits there. She got up and walked off after a while and came back with a book about the Audi R8 and gave it to my son. He was in heaven and I was only allowed to take the book out the cover after I showered. Thank you Michelle at Audi Center Mount Road, that was going beyond helping and absolutely made the little mans day/weekend/year.
0 replies
66 months ago
Great service
Bought a second hand Audi from Maritime Motors in Port Elizabeth. Thank you to Johan Thiart and Kathy King for the awesome service, deal started on Monday and car was delivered in Bloemfontein by Friday. Was a great experience and would definitely do business with them again. Thank you
56 replies
81 months ago
Prestige Auto Sales
Would like to say a special thank you to Karen Gouws and Kobus Willemse from Prestige Auto Sales in Port Elizabeth for the excellent service that they have given me in buying a vehicle from them. From settling my previous vehicle, the sale of my new vehicle, financing and after sales service has been brilliant. On two occasions Kobus has gone out of his way to help, without question or hesitation. Thank you very much and I hope to be doing more business with them in the future.
0 replies
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4 Star
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1 Star
1 (25%)