JS
Jessica S
Active since Dec 2014
4
Reviews
0
Industries
Reviews
4 reviews68 months ago
Bad Service | Lack of Communication
Good day, I have sent numerous e-mails to ssa.enquiries@britishcouncil.org and have not received any response. My fiancé arrived for the test on time last week Wednesday & had official original identification. He was denied access and were told our money would be forfeited for the IELTS General Test. With Covid-19, how the tests were rebooked, bad communication and no responses to e- mails or phone calls you cannot expect us to forfeit this money, The test itself is expensive and we cannot 'communicate' with you on the phone, only via e-mail and e-mails go unanswered! Please urgently contact me with a new test date.
0 replies
68 months ago
Bad Service | No Communication
Good day, I have sent numerous e-mails to ssa.enquiries@britishcouncil.org and have not received any response. My fiancé arrived for the test on time last week Wednesday & had official original identification. He was denied access and were told our money would be forfeited for the IELTS General Test. With Covid-19, how the tests were rebooked, bad communication and no responses to e- mails or phone calls you cannot expect us to forfeit this money, The test itself is expensive and we cannot 'communicate' with you on the phone, only via e-mail and e-mails go unanswered! Please urgently contact me with a new test date.
0 replies
68 months ago
Bad Service | Poor Communication
Good day, I have sent numerous e-mails to ssa.enquiries@britishcouncil.org and have not received any response. My fiancé arrived for the test on time last week Wednesday & had official original identification. He was denied access and were told our money would be forfeited for the IELTS General Test. With Covid-19, how the tests were rebooked, bad communication and no responses to e- mails or phone calls you cannot expect us to forfeit this money, The test itself is expensive and we cannot 'communicate' with you on the phone, only via e-mail and e-mails go unanswered! Please urgently contact me with a new test date.
0 replies
114 months ago
BILLING NIGHTMARE!!!!
<p>Vodacom is extremely unhelpful.</p> <p>In October I received a bill for September of R3300.00 which was apparently for data usage. I buy data bundles every single time my data is depleted. After me having to follow up & call vodacom from 25th October till the 21st November, almost every single day I eventually got an answer that "out of good faith as a loyal customer my account will be credited". The account took days to credit. Then in november I received another ridiculous bill, however my phone was off for most of October as i reveresed the debit order for Vodacom's mistake. I have paid my bill for October & ANOTHER SUPPORT CALL was logged for Novemeber, only to be told by your accounts department that the support call is CLOSED? My query has not been resolved!</p> <p> </p> <p>How can i be billed such ridiculous amounts for two months in a row. Your accounts department are now refusing to unlock my line DUE TO VODACOMS lack of assistance in having their billing resolved.</p> <p> </p> <p>I have spoke to 5 other people recently also with Vodacom experiencing the same problem with billing!</p> <p> </p> <p>SORT THIS OUT! Pathetic.</p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)