KB
Kim B
Active since Dec 2014
3
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0
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Reviews
3 reviews122 months ago
Chasing away customers!
Pathetic on the management of the Cloverdene branch who after waiting 20 minutes, have instructed attendants that they are strictly forbidden to pour petrol in your car if you have parked on the wrong side of the pump to where your petrol cap is. Shocking customer service. They won't see me again! At least the Northmead team have their act together and did not refuse to serve me when I purposely tested this 10 minutes later at their branch. The manager or owner at Cloverdene clearly doesn't want or need his customers. So Northmead have gained a new customer. Pathetic Sasol Cloverdene.
75 replies
130 months ago
Bad customer service and no staff communication
I handed my Samsung Tab in at the Eastgate Branch for repairs. I was told that I would have to pay R180 assessment fee if they were unable to fix the device. Over the course of a month I received so many phone calls from so many different people saying different things, that I could not keep head or tail. One call said that the device had been repaired and I could come collect it. Then I was told that it was not repaired and needed a master reset, would I be OK to lose all the data, to which I gave my go ahead. I received yet another call a week later to ask my permission for the very same thing, which irritated me as I had already said they should go ahead. I then received a message last Friday to say that they could not repair the unit and I best come and fetch my device by month end as they were moving away from Eastgate. I went in to collect my device yesterday and was handed the slip to sign as acceptance of collection. There were so many hand written notes on this document that I am not suprised that they had no idea of what had actually been done on my unit. Now I discover my screen protector was removed and not replaced! Unacceptable. I am not impressed at all!
0 replies
134 months ago
Samsung bad customer service
Ok so let me try and explain this to you as it appears you dont seem to understand! I upgraded my MTN contract on the 4th April 2015 which included a Samsung 32\ TV. I supplied the agent with all the details of the tv license and was told that the tv would be delivered in 4-5 days. I am then called by MTN to say that Samsung refuse to release the TV as I have an outstanding balance of R28 on my SABC TV Licence. I advise the lady that I am on a debit order with my tv licence and my last debit order payment went through on the 25th of March (9 days before my upgrade). <br> <br> Apparently I now have to either pay the April instalment a month in advance in order for the people at Samsung to release my tv or I must wait until the 25th of April for the debit order to go through.<br> <br> Pathetic - of course there will be a R28 reflecting on my account - it's what is due on the 25th April via debit order!!!!!<br> <br> I have been waiting since Monday for someone from Samsung to phone me and explain their inefficiency
76 replies
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