ST
Sharon T
Active since Jan 2015
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
AA working with ****mers
My mother who is a pensioner, is using the services of AA for the vehicle and on the 6th of March she called in to update her banking details, she spoke to a man by the name of Thabo, who then requested the 16 digit bank card number, which she provided and proceeded to request her CVV number, which she refused to give. Now my question is, if calls are recorded how does a consultant request such information from a client, surely he represents the company. After she refused to give him the CVV he just told her that the payment would go through on the 15th and didn't request any further information. This is pure ******** behavior, so disappointing.
53 replies
15 months ago
Old Mutual, a big ****
The service from Old Mutual doesnt even deserve a 1 star rating, they deliberately create a lapse on your policy and not even inform you. Ive had a policy with old mutual since 2021, its a salary deduction policy. In October 2024, they did not debit the money, November they debited and December they did not debit, in October in queried the issue and they said its an IT issue and they would come back to me, they never came back and decided to debit in November, in December they did not debit and now the policy doesnt even appear on the app and no further communication was sent, they intentionally create a situation for your policy to lapse and you lose money and if something eventually happen, no payout for you. Big ****
56 replies
16 months ago
Standard bank is a ****
Standard bank is so useless, they dont even deserve 1 star rating, every month the make a point of *****ing money from customers and when you complain they tell you, you will be contacted to resolve the issue by the never do. I am so tired of this bank, worst bank in the country, and please don't bother responding to this review, because our issues are never resolved. Definitely moving to Discovery Bank
53 replies
17 months ago
Standard bank is a disappointment
I don't know what's happening with Standard bank, but they are slowly becoming useless, I recently blocked online purchases from my banking app and funny enough Apple was still able to take money and they authorized it, when I enquired about this, I was told to refer to the ***** department which only works from Mon to Fri, if you want to speak to a consultant. Then I sent my daughter some money via Instant Money, again the whole amount was not disbursed, when you call the help line, you are told that they only work Mon to Fri, yet the make so many errors with people's money. Very disappointed client and judging from the other reviews, it's better to switch banks
168 replies
17 months ago
I have been paying for life cover for my husband, for the past 3 years through a salary deduction and just suddenly they sent my husband a message that has policy has lapsed, he called them to find out what the problem is, but they still haven't given him
I have been paying for life cover for my husband, for the past 3 years through a salary deduction and just suddenly they sent my husband a message that has policy has lapsed, he called them to find out what the problem is, but they still haven't given him a reason for the lapse and they still haven't reinstated his policy. I don't understand what is the reason for this sudden action from Old mutual and feel rebbed by them.
71 replies
29 months ago
****mers
This company has no option to cancel subscription, and when you email, they never respond, when you call they never ever answer, clearly this is deliberste
0 replies
34 months ago
King Price, puts the...
King Price, puts the client first and they are always willing to make you happy especially when it comes to premiums.
60 replies
39 months ago
Low standard if service at Absa
The service at ABSA banks these days its appalling, I've been to 3 different Absa banks this month in Pretotia and all of them you wait atleast a hour before you get any assistance, even for the simplest thing like getting a bank stamp or collecting a card.
56 replies
93 months ago
Appauling and disappointing service
Appauling service from one of the leading supermarkets in SA. My days of buying my groceries from PicknPay are over, after being loyal to them for many years, just recently there was a promotion running to collect stamps and receive a pot set. As exciting as this was to most of the customers, i started collecting mine and got a nice pan in the beginning and then I continued collecting, to receive my next pot, but on the day i went (picknpay Wonderpark) we were told that they had run out of pots but that they would call us once they receive stock, i went back on several occassions to enquire about this but was told that there wasnt any stock still. I then went back almost a month ago, a lady by the name of Nthabiseng at Wonderpark branch told me that, they had sent back the pots and that they would never bring back the stock. I then told her that they did not call nor send me a message that i must come and collect my pot. She then gave me the customer care number and said to send my complaint to them. I called the same day and spoke to Mandisa, who told me that she would escalate the matter to the regional manager and that he/she would call me back. I waited for a week and there was no call. Again I called customer care to follow up on the matter, this time I spoke to Andile, who also gave me the same story of the regional manager calling back. Its been 2 weeks since my last call and today 01 sept 2018, I called customer care and after speaking to the consultant, i was placed on hold for 20 minutes and then the call was cut off. I am really disappointed, for me its not about getting a free pot but the service and promises that the store made to us. Maybe its bacause I'm black thats why I received this kind of treatment. I wasted tons of airtime calling them for nothing.
105 replies
107 months ago
Served bread with mould
<p>On the 29th of June i took my mother and kids to ocean basket wonderpark to celebrate my mother in law birthday. I love that particular branch because its closer to our home. But on this day i was disappointed to discover that the bread they served us was full of green mould. This is after my children and mother in law have eaten the bread. I expect more from such a big branch and after reporting this to the manager all he could offer us was mircowaved white bread as a consollation. Trully disappointed and disgusted by the level of service and standard of the food. This has put me off sea food for now.</p>
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)