SF
Sipho F
Active since Jan 2015
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Delay processing the order.
I placed an order Monday, paid as requested Tuesday for the fibre line. But I keep getting the same update that the project manager team will process the order. The email I received Tuesday was that it should take 48 hours to resolved. When you request for a fibre line , you need the internet today not next week some positive feedback would help. And the app status update is in progress from Tuesday will now. Worse I already have an open serve line. From Monday till today no one has called its be following up always.
56 replies
4 months ago
Bad Claim Service at Pineapple
I had an unfortunate accident 25/10/2025 that I didn't cause , I was bumped by a truck driver at the back of my car. Almost lost my life with my two daughters. 1. I called Sunday 26/10/2025 requesting for courtesy car, as it was part of my package when I took one when I took the insurance. Pineapple agents told me they can't assist me because the claim would need to be registered. So a client can get stuck over the weekend it is fine with them. 2. I registered a claim via a phone 27/10/2025, requested a courtesy car still couldn't get assisted same day. As they said they would arrange a car for with Avis. 3. Next day 28/10/2025 I call to follow up , ooh the lady who does the booking is not available but we will make a plan , I call several times as I am stranded. Only got a car at 15:30 after I directly called Avis and they couldn't find the booking. 4. Received an email of documents requested , photos , third-party information , accident report for which I submitted as requested. 5. I call multiple times to follow with the claim but it is not concluded. 6. I call again to follow up and I am told that I need to provide sketch of the accident for which I do 14/November 2025. 7. Couple of days pass, 17 November I get request to provide tow truck details as they couldn't get hold of tow truck guy to interview , I submit. 8. I keep calling to get an update , calling every day to be told they are busy with my claim. 9. I receive the message to return the courtesy car even when the claim is not concluded.i return the car 26 November 2025. Now I didn't have a car again and it is not pineapple fault as the claim is not concluded but I submi 10. I receive a feedback about certain things missing such as interview with the police officer , accident happening in Kempton park while it happend in Midrand. 11. Till today no concrete feedback , and the agent who is helping me doesnt communicate. 12. Called 01 December 2025 to ask is there anything missing from me to conclude the claim , no sir nothing is missing. 13. Spent a lot money calling daily get update , I am emotionally distressed about the entire process. Conclusion: I need to stress about the insurance assisting me not getting to me, always calling and being **** that agent would call me back but doesn't. It's been over a month without the conclusion of the claim. This is really unacceptable and clearly doesn't care about the inconvenience of the customer.
53 replies
37 months ago
Easter disaster at Pont de val... Food was worse
I bought tickets for the whole family including friends amounting to R1180. We were promised 7 colors meals but when we got there .... 1. The que was long 2. Staff not willing to assist 3. food rotten , distasteful , and uncooked. 4. no one ate because we couldn't poison ourselves. 5. Manager and Chefs ran away couldn't assist us, they sent a junior manager to assist us. This was the worst event ever.... Really not impressed ...still angry .... I want my refund. To think of it , I had to travel almost 200 kilometers for such services .. my petrol , my money , my time , my family disgusted ..... how am I gonna make it up to my family.
0 replies
37 months ago
Bull kfc gatemax
Kfc umhlanga has the worst service every ARe they building the chicken or cooking...they don't take the order correctly they waste time....bull nje ....worst in my life ...kfc gatemax
0 replies
48 months ago
I applied Saturday the 7th and it took long to activate while there was already a line installed
I applied Saturday the 7th and it took long to activate while there was already a line installed. No communication at all
134 replies
66 months ago
Ordered but no delivery
I really don't understand they way Deco Furn operates, We order stuff and they take forever to delivered. I ordered at Centurion for Chairs 15 September 2020. I was told I would get my order. Today is the 5th of November. When I wanted my money I was told I would forfeit 10% of my money. Today I call to ask about my order since I also got a notification online saying the item is not back in stock (22 October), the lady told me the stock hasn't arrived and dropped my phone. This is really unsatisfying ...poor service .... no communication whatsoever with the client ...waiting forever for our stock.
0 replies
69 months ago
Angry Angry Angry trying to cancel a contract poor service
Hi , I am extremely unsatisfied with the level of cancellation consultant, when you take on a new contract, the process is seamless but when doing cancellation its up and down. spoke to 5 consultants trying to cancel a contract. Now Vodacom is enjoying debited me for a contract i requested to be cancelled. What kind of service is this , its covid times ... i dont need this ...
212 replies
77 months ago
Bad service with Innovation
@Absa I am not happy when I bought my car and I took the warranty, you should know that this innovation group is time wasting when it comes to proving service, they said an assessor will come within 48 hours, even now nothing. When I call for claims they outbound service consultant Mazwakhe lies to me and hangs my phone. Bad taste of customer service ...Time wasting is what you do best I am angry that I cannot get a service after I have paid for my warranty. Someone please help, how many days should I wait . Sipho Ficane
105 replies
77 months ago
Bad Service
@Absa I am not happy when I bought my car and I took the warranty, you should know that this innovation group is time wasting when it comes to proving service, they said an assessor will come within 48 hours, even now nothing. When I call for claims they outbound service consultant Mazwakhe lies to me and hangs my phone. Bad taste of customer service ...Time wasting is what you do best I am angry that I cannot get a service after I have paid for my warranty. Someone please help, how many days should I wait . Sipho Ficane
210 replies
Review Distribution
5 Star
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4 Star
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3 Star
1 (11.11111111111111%)
2 Star
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1 Star
8 (88.88888888888889%)