PD
Pont de Val Riverside Escape
Unclaimed Business
PD
Pont de Val Riverside Escape
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ndivhuwo M
1 reviews | Active since Jan 2020
6 Jan 2024, 09:44
Bad experience
The management of this place really doesn’t care about the guests. I checked out from one of the houses the second day early in the morning I noticed that I had left my new sneakers in the main bedroom cupboard I immediately called them and they told me they would check with the manager who was working on the day and they never called me back I had to follow up my self and to be told that they can't find my shoes and I am 100% sure that I left them there because from checking out my first stop was home .how can shoes just disappeared from the house just like that?
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Ndivhuwo M
1 reviews | Active since Jan 2020
6 Jan 2024, 09:44
Bad experience
The management of this place really doesn’t care about the guests. I checked out from one of the houses the second day early in the morning I noticed that I had left my new sneakers in the main bedroom cupboard I immediately called them and they told me they would check with the manager who was working on the day and they never called me back I had to follow up my self and to be told that they can't find my shoes and I am 100% sure that I left them there because from checking out my first stop was home .how can shoes just disappeared from the house just like that?
0
Replies (0)SS
Selebogo S
1 reviews | Active since Jan 2020
3 May 2023, 18:46
Unprofessional conduct & no consideration at Pont de Val Spa
This past week I tried making an online Spa booking for the weekend, however, I was unable to process everything as I needed to online. I opted to call in, but that also didn’t work as none of my calls were answered. I decided to drive past Pont de Val Spa to make this Spa booking as I was headed towards that side in any event. Fortunately, the lady at the Spa was able to assist me & she suggested that the earliest available time was Monday, 01st May 2023 at 13:30pm. I agreed to this booking & was asked to make payment to secure my booking of which I did. To my surprise, on Monday morning; the same lady who assisted me with making the booking called to let me know that they can no longer accommodate me at the scheduled time of 13:30pm & request I rather come an hour later at 14:30pm. I informed the lady that it wouldn’t be possible as I already have plans later on that day & I am not staying around the area so will need to go back to my residence in Jhb at that time. I told her if they cannot accommodate me then they should rather refund me. The lady (Palesa) subsequently said no she will inform her manager that they cannot move my appointment anymore & the call ended. I then made my way to the Spa (30-40 minutes) before the scheduled time and was welcomed accordingly. At about 15minutes before my appointment, I enquired with Palesa when will I be getting the Spa forms to complete since she had initially said I should arrive 15minutes before my appointment to sort out all the admin thereof. She then told me to just wait a bit the Spa ladies will call me soon to complete the forms. At about 13:35pm, I went to her again to ask what the delay is about. Eventually the Spa ladies gave me a form to start completing (still taking their time) and I asked the Spa ladies to please hurry up as my appointment was supposed to start at 13:30pm. To my surprise, the Spa lady said I will have to wait for a room to be available as it’s already fully booked. I asked her to please rather call the Manager since I already told them earlier that I cannot wait another hour for my appointment. After a few minutes the Manager (Fortune) appeared & tried to convince me otherwise. I blatantly refused & after much back & forth I requested a refund. Fortune assured me I will get my refund by Tuesday, 2nd of May. Palesa even sent me an email to this effect. Needless to say, Tuesday came & past by without my refund. I called the Spa & was told that the refund will be in my account on Wednesday, 3rd of May. It’s now 20:41pm, on Wednesday the 3rd of May & I still don’t have my refund. I am so disgusted at the lack of professionalism displayed by Pont de Val Spa and it’s employees. They have no consideration/respect for people’s time. I urge anyone to not even support this business.
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Selebogo S
1 reviews | Active since Jan 2020
3 May 2023, 18:46
Unprofessional conduct & no consideration at Pont de Val Spa
This past week I tried making an online Spa booking for the weekend, however, I was unable to process everything as I needed to online. I opted to call in, but that also didn’t work as none of my calls were answered. I decided to drive past Pont de Val Spa to make this Spa booking as I was headed towards that side in any event. Fortunately, the lady at the Spa was able to assist me & she suggested that the earliest available time was Monday, 01st May 2023 at 13:30pm. I agreed to this booking & was asked to make payment to secure my booking of which I did. To my surprise, on Monday morning; the same lady who assisted me with making the booking called to let me know that they can no longer accommodate me at the scheduled time of 13:30pm & request I rather come an hour later at 14:30pm. I informed the lady that it wouldn’t be possible as I already have plans later on that day & I am not staying around the area so will need to go back to my residence in Jhb at that time. I told her if they cannot accommodate me then they should rather refund me. The lady (Palesa) subsequently said no she will inform her manager that they cannot move my appointment anymore & the call ended. I then made my way to the Spa (30-40 minutes) before the scheduled time and was welcomed accordingly. At about 15minutes before my appointment, I enquired with Palesa when will I be getting the Spa forms to complete since she had initially said I should arrive 15minutes before my appointment to sort out all the admin thereof. She then told me to just wait a bit the Spa ladies will call me soon to complete the forms. At about 13:35pm, I went to her again to ask what the delay is about. Eventually the Spa ladies gave me a form to start completing (still taking their time) and I asked the Spa ladies to please hurry up as my appointment was supposed to start at 13:30pm. To my surprise, the Spa lady said I will have to wait for a room to be available as it’s already fully booked. I asked her to please rather call the Manager since I already told them earlier that I cannot wait another hour for my appointment. After a few minutes the Manager (Fortune) appeared & tried to convince me otherwise. I blatantly refused & after much back & forth I requested a refund. Fortune assured me I will get my refund by Tuesday, 2nd of May. Palesa even sent me an email to this effect. Needless to say, Tuesday came & past by without my refund. I called the Spa & was told that the refund will be in my account on Wednesday, 3rd of May. It’s now 20:41pm, on Wednesday the 3rd of May & I still don’t have my refund. I am so disgusted at the lack of professionalism displayed by Pont de Val Spa and it’s employees. They have no consideration/respect for people’s time. I urge anyone to not even support this business.
0
Replies (0)KK
Kenny K
1 reviews | Active since Jan 2020
1 May 2023, 18:21
THE WORST SPA TREATMENT EVER
The spa: a total turn off. They stated that they offer welcome drinks on arrival. We were offered nothing. The the******s looked unhappy. They didn't introduce themselves. We were ushered to the treatment room, told to put on gowns, only for them to walk in and tell us to take off gowns and lie face down whilst they look on. Why couldn't they tell us to lie face down and cover ourselves with towels rather, from scratch? The massage pressure - ZERO. I left there feeling the same way as when I came in. No relief whatsoever. Even though they play their music low, they don't play relaxing music. I found myself dancing to the music, instead of being calmed down!!!!! My the****** was the worst. She app**** maximum 2 strokes when she massaged my shoulders while I faced up. She burned me several times with the Hotstones, each time I had to jump to notify her that the stones were too hot. The trip from Joburg to the Vaal was not worth it!! Don't waste your time travelling that far for some pathetic service. Their website is pontdeval.COM but their responding email is @pontdeval.CO.ZA - that's just got show you how ***** the company is!!! It's such a shame that what's on the website is not what they offer. If you've never been to a real spa, and don't know what to expect, you won't find anything wrong. But if you know what's expected from a spa, don't set your foot there.
Helpful (0)
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Kenny K
1 reviews | Active since Jan 2020
1 May 2023, 18:21
THE WORST SPA TREATMENT EVER
The spa: a total turn off. They stated that they offer welcome drinks on arrival. We were offered nothing. The the******s looked unhappy. They didn't introduce themselves. We were ushered to the treatment room, told to put on gowns, only for them to walk in and tell us to take off gowns and lie face down whilst they look on. Why couldn't they tell us to lie face down and cover ourselves with towels rather, from scratch? The massage pressure - ZERO. I left there feeling the same way as when I came in. No relief whatsoever. Even though they play their music low, they don't play relaxing music. I found myself dancing to the music, instead of being calmed down!!!!! My the****** was the worst. She app**** maximum 2 strokes when she massaged my shoulders while I faced up. She burned me several times with the Hotstones, each time I had to jump to notify her that the stones were too hot. The trip from Joburg to the Vaal was not worth it!! Don't waste your time travelling that far for some pathetic service. Their website is pontdeval.COM but their responding email is @pontdeval.CO.ZA - that's just got show you how ***** the company is!!! It's such a shame that what's on the website is not what they offer. If you've never been to a real spa, and don't know what to expect, you won't find anything wrong. But if you know what's expected from a spa, don't set your foot there.
0
Replies (0)SF
Sipho F
1 reviews | Active since Jan 2020
11 Apr 2023, 09:15
Easter disaster at Pont de val... Food was worse
I bought tickets for the whole family including friends amounting to R1180. We were promised 7 colors meals but when we got there .... 1. The que was long 2. Staff not willing to assist 3. food rotten , distasteful , and uncooked. 4. no one ate because we couldn't poison ourselves. 5. Manager and Chefs ran away couldn't assist us, they sent a junior manager to assist us. This was the worst event ever.... Really not impressed ...still angry .... I want my refund. To think of it , I had to travel almost 200 kilometers for such services .. my petrol , my money , my time , my family disgusted ..... how am I gonna make it up to my family.
Helpful (0)
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Sipho F
1 reviews | Active since Jan 2020
11 Apr 2023, 09:15
Easter disaster at Pont de val... Food was worse
I bought tickets for the whole family including friends amounting to R1180. We were promised 7 colors meals but when we got there .... 1. The que was long 2. Staff not willing to assist 3. food rotten , distasteful , and uncooked. 4. no one ate because we couldn't poison ourselves. 5. Manager and Chefs ran away couldn't assist us, they sent a junior manager to assist us. This was the worst event ever.... Really not impressed ...still angry .... I want my refund. To think of it , I had to travel almost 200 kilometers for such services .. my petrol , my money , my time , my family disgusted ..... how am I gonna make it up to my family.
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Replies (0)SD
Sifiso D
1 reviews | Active since Jan 2020
22 Nov 2022, 10:56
Bad Bad Service
They are the worse Its been more than 3 weeks waiting for my refund the stuff is taking me up and down and full of lies with no success .I regret doing business with this guys they are terrible and devilish behavior
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Sifiso D
1 reviews | Active since Jan 2020
22 Nov 2022, 10:56
Bad Bad Service
They are the worse Its been more than 3 weeks waiting for my refund the stuff is taking me up and down and full of lies with no success .I regret doing business with this guys they are terrible and devilish behavior
0
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Tshegofatso M
1 reviews | Active since Jan 2020
22 Nov 2022, 05:56
Worst restaurant experience ever
I made a booking for my birthday and everything was just horrible, from the unfriendly staff , tasteless food and flies everywhere. I’m really shocked honestly. Don’t bother going to this place all the negative reviews are true!
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Tshegofatso M
1 reviews | Active since Jan 2020
22 Nov 2022, 05:56
Worst restaurant experience ever
I made a booking for my birthday and everything was just horrible, from the unfriendly staff , tasteless food and flies everywhere. I’m really shocked honestly. Don’t bother going to this place all the negative reviews are true!
0
Replies (0)ZE
Zaskia E
1 reviews | Active since Jan 2020
9 Oct 2022, 09:23
Stay away from Pont de Val
The worst experience we have ever had. Our room was not ready when we arrived (upon booking they were aware that we were there to attend a wedding). The AC was leaking water on the floor, there were bugs all over, the pillows did not initially have cases on. When asking to cancel the spa treatment the day before they refused to refund our money.
Helpful (0)
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Zaskia E
1 reviews | Active since Jan 2020
9 Oct 2022, 09:23
Stay away from Pont de Val
The worst experience we have ever had. Our room was not ready when we arrived (upon booking they were aware that we were there to attend a wedding). The AC was leaking water on the floor, there were bugs all over, the pillows did not initially have cases on. When asking to cancel the spa treatment the day before they refused to refund our money.
0
Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
18 May 2022, 20:40
Terrible service.. difficult to get a hold of anyone
Bought tickets for an event( that's on June 4th) on May 5th, sent POP and everything after they claim payment cancelled but I'm yet to receive my tickets nor feedback on what the issue is. The person who initially assisted me via email no longer responds to my emails. All I want is to get the tickets or my money back. Contact number is useless, I spent over 20mins on hold for the past 2 days.
Helpful (0)
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Naledi M
1 reviews | Active since Jan 2020
18 May 2022, 20:40
Terrible service.. difficult to get a hold of anyone
Bought tickets for an event( that's on June 4th) on May 5th, sent POP and everything after they claim payment cancelled but I'm yet to receive my tickets nor feedback on what the issue is. The person who initially assisted me via email no longer responds to my emails. All I want is to get the tickets or my money back. Contact number is useless, I spent over 20mins on hold for the past 2 days.
0
Replies (0)