MN
Mahendra N
Active since Jan 2015
22
Reviews
0
Industries
Reviews
22 reviews12 months ago
Print Ticket
Please let me know how to contact you'll, i have tried email, online chat and calling, no luck. I need help printing my 2 tickets for the Music concert at Sun coast on 18 April 2025- Whitney Houston. Your website shows under maintenance
0 replies
13 months ago
Please assist
Good Day My name is Mahendra Naidoo, I am a contract customer of master care for over 20 years ( Early Bird), I am trying to log a claim, but was only told now that I am in arrears, a payment as always been made for over 20 years. I emailed proof of payment off R 330, as I was telephonically advised to pay by Niren Dookhee from Finance department at Master Care. I also have my last communication I got from Master Care were it shows. R 275 amount due. I really need to sort this out as I lost all my food over the weekend, as the fridge stopped working Friday night If my installment as changed please advise from when and new amount, as I never get any communication from Master care. The main reason to use this type of communication, in pass experience i found that this is only way to get fast service, as i really need to log this claim today, in hope the technician can can out this week. Regards Mahendra Naidoo
212 replies
21 months ago
Confused and Sad
Hoping that someone can clarify how my 3 upgrades were returned as client does not want the order when I was never contacted about my upgrade. On 29 & 30 August we upgraded 3 of our Vodacom phones on line, once done we received the following order numbers via email: 8010328037, 8010327938, 8010327932, and this was the last communication we received with regards to our upgrade. by the 2 Aug when no other feed back was received - like a tracking number, we called in to find out what happened, and was told that the courier company has taken the phones back, as client rejected the phone. how can we reject if we were never called, emailed or contacted in any form, HOW CAN THE COURIER COMPANY DO THIS, ITS JUST SAD AND BAD SERVICE. WHY were we not contacted or emailed tracking number. My question is what is being done to the poor service by the courier company and more importantly when can I get my 3 phones. please also let ,me know if all phones are in stock. Hoping to get by this Wednesday.
371 replies
31 months ago
MASTERCARE DOESNT CARE YOU MEAN NOTHING TO THEM
Good Day My name is Mahendra Naidoo and i am a contract customer with master care for over 20 years, I joined when it still was Earlybird. I am using this platform in the hope that person reading this will have the customer interest at hearth. I recently requested a job request to repair my defy tumble dryer that is under contract, I was then received a what's app stating the unit is repaired and to later find out that this is a lie, the unit was eventually returned without out any work been done, and I was told that they cant get spares and their is nothing else the can do. I then went ahead to request a fault report which they cant provide, this shows me that no inspection was done on the machine. Numerous emails were sent, to Cookie at your Durban branch as well as a gentleman name Bruce who i was told is a manager. I have not had any response from either, but Bruce does read and ignores you. PERFECT CUSTOMER CARE. i HAVE PAID YEARS FOR THIS APPLIANCES ONLY TO FIND OUT I AM GOING TO LOOSE ALL MY MONEY. THS THE 3RD TIME THIS HAPPENED. PLUS EVERY TIME WE CAN NEVER GET mASTER cARE TO RESPOND OR CARE. I NEED THE FAULT REPORT TO SEE WHY MASTERCARE TOOK MY MONEY FOR YEARS FOR NOTHING AGAIN. IF SPARES FOR A UNIT CANT BE SOURCED, THEN PLEASE ADVICE THE CLIENT SO THEY CAN STOP GIVING THEIR MONEY TO MASTERCARE AND REMOVE THE APPLIANCE FROM THE CONTRACT. HOPING TO GET A RESPONCE OR BETTER YET A CALL BACK
524 replies
37 months ago
Poor service
Good day Sorry to take this route but its so hard to get professional help from master care. I am a member at mater care for over 15 years, when they were still Earlybird. To make a long painful story short, i logged another claim with mastercare, on 4 April 2023, REf 251493, and to date there is no response just lies. Please get a honest person to contact me Regards
166 replies
38 months ago
Please take your momney
Good day Please can someone assist, before my contract gets cut. The problem I am having is that my debit order didn't go thru this month, my pay day was on Saturday 25 Feb 2023, and there was a delay in my salary reflecting, by then Cell C tried debiting my account and the debit order was not full filled. I immediately called CELL C to see how we can resolve this problem, I was then told that Cell C will run the debit order again, and was given the following case number: 3022500862. Then on Monday theN 27 Feb 2023, CELL C did call and we told them to please debit, and they said ok. But to date nothing as happened, I did call CELL C again on 28 Feb and spoke to Neo, who was very CONFUSED as to our request, all she can say is that they are navigating the query, to come back and still help with nothing. ALL THAT WE WANT IS TO KNOW WILL CELL C DEBIT OUR ACCOUNT FOR END FEB 2023 PAYMENT OR MUST WE DO A EFT, THIS IS ALL THAT WE BEEN ASKING SINCE 25 FEB 2023. Please let us know how to make payment????
212 replies
44 months ago
CELL C WE DONT CARE FOR OUR LOYAL CUTOMERS
This is the 3rd separate attempt that I am making in an hope to conclude my upgrade since the 23 August 2022, but it is starting to feel that all u get from cell c is the MIDDLE FINGER, cause there is simply no customer support or care from cell c. You'll keep getting the same incompetent agents to contact us. We are not sure even if the person reading this MESSAGE understands our problem cause even when we ask not to get the same person to contact us, you'll never read or listen. how about the person who read this call us, or PLEASE GET A MANAGER TO CALL US AS YOUR AGENTS DONT HAVE WHAT IT TAKES. YOUR SERVICE IS JUST SAD.
2409 replies
44 months ago
Upgrade Nightmare
Hi, we Contacted Cell C via Hello Peter just over a week ago, there was a lot of back and fort communication that lead to no where. The customer service from Cell c does not exist. its taking 3 weeks to conclude a simple upgrade. There were a lot of replies and promises that were never delivered on. Customer agents will give their PVT contact details, only for them not to answer or when they do answer, for them to say they will call you back and this never happens. IF Cell c feel we are not good enough to be a customer please come straight out an tell us, we will move on. We called Jennifer (The lady with originally did the upgrade) yesterday afternoon and this morning and both times all she can say is upgrade is done, delivery is today 9/9/2022 and that she will call us back, but no upgrade confirmation was done with us, and we still waiting for the call to finalize the upgrade. So what type of upgrade was done? if everything is in order why not finalize it as a professional. I know after this complaint the reply will be, we will get in contact with you, then the whole nigh mare starts again. All we want to know from CELL C do you'll still want us a customer or not. If we are still valued as a Long standing Cell C client, you'll will get a competent person to assist us today so that that we both can move on from this poor service. Regards
1802 replies
44 months ago
Another online upgrade problem
its such a pity that the only way we can get professional help from CELL C, is through this portal. Doing a online cell upgrade with CELL C is no user friendly. There is just one problem after another. Please look back on the previous upgrades that was done and we had the same problem. This time the problem started on the 23 August 2022, when we did a online cell upgrade with a Lady named Jennifer, who ensured us that all is in order. a week went by and we heard nothing further from CELL C, so we called again and this time spoke to a lady named Precious, who could see the upgrade and then went ahead to ensure us that they do have stock of the cell and watch combo, and that she is going to push the order. Being satisficed that finally something will be done, only to receive a call the next day to say there is no stock. Its either the people in the upgrade section is not very good at their job or Cell C system is not working. All we want is our cell upgraded, like we agreed on. Plea contact me for customer details Regards
2731 replies
57 months ago
Fiber nightmares
I am a long standing client with Vodacom, with 4 packages with them, when it was time to upgrade my data package as i was not aware that i will loose all my incentives when contract expires. i decided to go the uncapped fiber route as i was tired of monitoring my megs and the slow upload down load speed. Little did i know that just upgrading to fiber with Vodacom will be such a nightmare . The customer service part does not exist, their famous line is we will escalate your query and someone will contact YOU. Please note this never happen, I lost track of how many people i spoke to, but i am still waiting for my fiber to be connected and no one can say when or even if this will happen. The staff at 082 1904 are not very helpful or clued up, seems like they read of a set script. one will tell me that fiber is live by me, the other will tell me its not, but all say the same we will escalate it-(LOL).according to the Vodacom app my location is live. To get connected with Vodacom fiber is a stressful and long process. i know of friends that got fiber with other service providers and they are already up an running. The question i keep asking is how reliable is Vodacom,?? and do they care for their customers. While they decide this, its costing me money on data.
212 replies
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