LT
Lerato T
Active since Jan 2015
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Discovery is finding every excuse not to pay my claim
I submitted a claim 16 March (11938594695) under the above Ref number, however For the past 4 weeks I have been given the run around on outstanding information on the Dr's invoice. Whenever I call I am told the invoice is incorrect, we do a conference call with the Dr's office and the Dr's office amends the invoice accordingly based on the call with the agent , but when I submit the amended invoice I am told again information is missing. I am honestly not happy with the service that I am getting. The invoice should have all the information they need to process my claim, I paid cash R53780 to the Dr for the procedure and Discovery has to reimburse me on this authorization number 32761601.
1 reply
22 months ago
I was dealing with Snethemba Khubisa such a lovely lady who assisted me with all the queries and did follow up call to give me an update
I was dealing with Snethemba Khubisa such a lovely lady who assisted me with all the queries and did follow up call to give me an update. Thank you very much
53 replies
77 months ago
Windscreen Replacement
just now If I could I would give them a zero. Terrible service I have ever experienced. My claim was finalsed Thursday 12 December 2019 and was told my windscreen will take 2-3 days to be delivered, when I went there yesterday on the 17th of December 2018,I was told they are still waiting for delivery and they lady who did my claim was not in so they cannot confirm if the windscreen has been really ordered. I have been trying to phone them the whole day today was on hold for almost 5min at each attempt. Useless
61 replies
132 months ago
Payout out Funeral Plan
I took a funeral plan with Old Mutual last year in July . I received my contract where I covered myself, my grandmother and my boyfriend. My grandmother passed away on the 22nd of May 2015. I then went to Old Mutual in Mpumalanga as that is where she was staying. A day after I was called by the consultants informing me that my claim was rejected because there is a 12 month waiting period before my grandmother can be covered. The consultant informed me that if my grandmother did some blood test, there would have never been a waiting period of 12 months. My financial advisor then did not inform me about this matter, and it was nit even indicated in my contract. I spoke to Old Mutual Sandton and they said there is nothing they can do about this matter. If they can not pay-out the fees, then they should pay me all my premiums from last year .
76 replies
135 months ago
Contract
I took a contract phone with cell c last year in August, and it was my first time taking a contract phone .My phone fell and the screen cracked in February , I took it to the cell c shop and they sent it to the repair centre in Midrand. I was then informed by then called by cell c head office that according to the information they have I don't have insurance for the phone. I went back to cell c told the manager the situation, and he said the lady who assisted me is no longer at Cell C and he informed that he will speak to the regional manager to find a solution to this problem, he later that day informed me that the reason I didn't have insurance is that I did call C-surance myself as that was my responsibility, but I was not told when I took the phone that I need to arrange with C-surance to the insurance activated for my phone. I have been waiting for feedback from the Manager for two weeks now. I have not received any feedback non whatsoever . I requested my phone to be brought back a week ago because he seems not to have escalated my issue to the regional manager . To date I have not received my phone , I have been calling him everyday but I still don't get tangible feedback.
77 replies
136 months ago
Good Customer Service
I had the best customer service from this lady, much appreciated
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)