PV
Peter V
Active since Jan 2015
9
Reviews
0
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Reviews
9 reviews8 months ago
Pitiful Absa
Thanks for canceling the Trend Micro security you have provided for so many years and leaving all your customers exposed. Wouldn't expect anything else from a bank with exorbitant banking fees and incredibly underwhelming service, long queues and extremely unhelpful customer services. And your money is not even safe!! Well done Absa for your lousy service once again.
53 replies
19 months ago
Be aware, SA Home Loans customers!
We had our bond with SA Home Loans and a Home cover policy throughout the period of the bond and even when we paid off the bond we continued paying for the Home Cover. We had our geyser replaced when it burst about 2 months ago with no problem. Then a pipe burst in our bathroom and flooded one of our bedrooms completely and partially flooded the other two bedrooms damaging the carpets irreprapably. I phoned SA Home Loans and was told that they did not cover burst water pipes or any damages caused by such an occurrence. I phoned a second time after speaking to my plumber and was told the same thing. How is that possible after paying for Home cover for the 20 year span of our bond and then continuing to pay for the cover once we had paid the bond off for almost another 4 years that when we had this catastrophe that they would claim that burst pipes and any damages caused by such an event are not included in the house cover? What a slap in the face for such faithful continued support over a period of almost 24 years to be rejected by a mere technicality when we needed help so desperately. It's an utter disgrace!
53 replies
31 months ago
The Best PC Refurbishment Company
If you are ever looking for a refurbished desktop, laptop, monitor or any kind of computer accessory I can highly recommend a local company called Just PC's. From start to finish their service and products are outstanding. What a pleasure to deal with Kelly and her colleagues. They always keep you informed as to what is happening during the transaction. Any product that costs over R5000 is delivered free of charge. And if you do want something delivered, the charge is small. I cannot recommend them highly enough. Thanks very much. Kind regards Peter Venter
0 replies
31 months ago
Useless edgars company
The only company I know that threaten their customers with blacklisting even when their accounts are up to date. I know this useless company won't reply so I will save them the trouble. Both mine and my wife accounts along with all the useless extras that have been added over time will be canceled shortly. Bunch of useless idiots. I haven't even mentioned their dismal in store lack of service and exorbitant interest rates. Their management is only on par with our useless government.
0 replies
32 months ago
Soundmatch damage to vehicle.
Had a Vesa 4 alarm, immobiliser and central locking installed at Soundmatch Montague Gardens. Pleased at first, but just before leaving I noticed the radio wasn't working. Went back and they replaced a fuse. Almost left again when I noticed that the drivers side air vent had been damaged. Went back in and the person who had worked on the car said that it was like that when it was brought in. I think I would've noticed the damage considering I drive the car every day. Spoke to the owner/manager who said he trusted this guy. Now I have a nice security system but a car, that was in immaculate condition, but is not anymore. I made one mistake. I had intended to photograph the dash before taking it in but thought I was being over anxious. Big mistake. If you ever take your car into one of these places photograph the car first, especially the areas where they are going to be working. Certainly won't be going back there again, ever. Now I have to find someone to repair the damaged caused by this business. Believe me there is no ulterior motive to writing this review other than to warn future clients who go to Soundmatch to photograph the areas on which they are going to work. Just as a backup.
0 replies
36 months ago
Come on DSTV
I have been watching the Stormers vs Benneton game on DSTV app and there is a problem with the audio. You can hear a lot of crowd noise but the commentary is so soft you cannot hear. Will they do anything about it? Hell NO. They treat their customers like they would treat a stray dog, they don't give a damn. I sent an email to help@dstv about my decoder losing all my recordings and there were no movies or TV series under the Catch-Up button. After a couple of days, I resent it, and another couple of days I resent it again, and no answer. Then I get a request to rate their service, WHAT, what service. After that, I get an sms to say the hard drive is *******ed and I must bring the decoder in because it has insurance. By this time the new recordings were being saved and after a couple of days, the Catch-up movies and series had been redownloaded and were available again. It obviously had something to do with the load shedding, thanks ANC. What is going on? I will say one thing, if you go to the DSTV center in Goodwood the service is unbelievably good. Why the discrepancies with certain departments? Get your act together DSTV or you will continue to lose subscribers.
0 replies
52 months ago
Unreliable casino.
Be careful when playing on Yebo casino. They used to be very reliable and trustworthy but their standards have dropped dramatically. Was playing video poker and won a 4 of a kind which paid R200. When I cashed out only about R50 of the payout was paid. Contacted them but they basically just called me a liar and blew me off!!! This wasn't the first time they cheated me out of my money. A couple of years ago I won a royal flush and the payout was half of the original amount won. Rather look for another reliable online casino that caters to South African players.
0 replies
88 months ago
Absa's handling of my Online banking FRAUD complaint
If I may let me first tell you briefly about myself. I am 57 years old and a disability pensioner. I was medically boarded from my job as a printer with Independent Newspapers about 10 years ago due to a very aggressive condition called psoriatic arthritis. I have had multiple operations on my hands, wrists and right knee. I also have metal pins in three of my fingers to stabilize the joints. I receive a very small pension from the South African Typographical Union of R6661.73 and a small amount from a Momentum policy totaling R2997.20. This amounts to a very small monthly income. On the 31st July 2018 at about 11pm I received a sms from Absa on my cellphone stating that a new beneficiary had been added to my Absa banking profile. I tried to log onto my account using the official Absa cellphone banking app, an app I have used many many times before and that I believed was secure. My attempts to log in were unsuccessful. I then logged on using my laptop to find that there had been 3 deductions from my account totaling R19,789.00 leaving me with a zero balance. This was a combination of my small income and monies my wife had added to my account to pay the monthly bills. What happened to OTP's and comfirming the transactions were legal before the money was transferred. I immediately phoned the help number on my Absa bank card, informed them as to what had happened and the account was frozen. I went to Absa N1 City Goodwood, Cape Town the next day and was told I first had to go to the SAPS to report the fraud. I went back to the Bothasig SAPS, reported the crime and got a case number. I went back to Absa N1 City and spent a long time filling in all the necessary paperwork that was to be forwarded to Absa's fraud department. I was told it would take as much as 6 weeks for the matter to be resolved. After 6 weeks I phoned the bank consultant (his name was Alistair) and he very rudely said that he had told me it would take a minimum of 6 weeks. So after two months I phoned the Absa fraud department and they said they had no record of my fraud case. I went back to the bank, told the consultant that the fraud department had not received the paperwork and when he checked he confirmed to me that the paperwork had not been sent or received. So after waiting for two months not only had the paperwork not been received but absolutely nothing had been done. That was Friday and on Tuesday the following week I received a sms from the fraud department saying they had received the paperwork. Not once since the fraud occurred on the 31st of July have I received any communication from Absa's customer service department to apologize for what had happened and to also keep me updated about the progress of the investigation. What a disgraceful way to treat someone that has been a loyal customer for 30 plus years. The whole handling of this matter has been underhanded, incompetent and disrespectful. To add insult to injury I had to take a loan to pay our bills for that month, money that I now have to repay. I then received an email from the Absa Fraud Defence Execution department on the 5th November 2018 stating they had concluded their investigation. They stated that they had managed to recover R 7,910.17 which had been paid back into my account on the 2nd November 2018. They also stated as follows “As you are a valued Absa customer we would like to make an offer of a goodwill payment for the amount of R 5,887.83 in full and final settlement of your loss. Should you accept the offer, we require you to keep the payment confidential. Payment will be effected within 5 working days after receiving the written acceptance of the offer from you". I checked my account and that amount had been deposited into my account. After getting legal advice I was strongly advised not to accept the offer. When I informed the bank I would not be accepting the offer the amount was removed from my account without any participation from me. Is it that easy for their staff to access peoples accounts and do as they please without notifying the customer? Also what an unusual request from a major bank like Absa asking me to keep their decision and partial repayment a secret. What are they so concerned about if not their obvious lapses in online banking security which could easily affect how many millions of their other customers. In effect I was expected to accept an amount of R5991 less than what was stolen from my account. I believe this is completely unacceptable considering I did nothing wrong except to try and logon to my account using Absa's official cell phone banking app. I also never received any sms's stating that these amounts had been deducted from my account. What happened to sending out OTP's to verify these transactions were legitimate? Could it possibly be an inside job? There have been occurrences before where a staff member had stolen money from clients accounts. The stress from this whole very unpleasant affair has landed me in Panorama hospital twice. There is no doubt in my mind that this whole event was a direct result of the stress caused by this ongoing problem with Absa. I will also never again use Absa's cell phone banking app because what assurance do I have that this will not happen again. As it is when receiving a “One Time Password” for a transaction I have to put in a secret pin to OK the transaction. What is Absa doing to make these cell phone transactions secure??? Evidently not much seeing how easily this money was stolen from my “secure account” managed by Absa. If this type of scam was known to Absa why did they not send out an email warning their customers? That is the whole story as it happened and I believe I should be refunded the full amount that was stolen from my account as there was no wrongdoing on my part. I also believe that I deserve an explanation from Absa as to how this fraud occurred and how their online banking security was so easily bypassed.
122 replies
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1 Star
5 (55.55555555555556%)