ZB
Zeldine B
Active since Jan 2015
36
Reviews
0
Industries
Reviews
36 reviews8 months ago
Robs their clients blind
I am extremely frustrated with the service I am receiving. I pay R5000 per month for coverage and benefits that I never actually see. Every claim I have submitted—from baby immunizations, which were supposed to be covered by my baby benefits, to emergency room visits at network hospitals—has been taken from my savings and day-to-day benefits instead. When I inquire about this, only KH seems to accept their ridiculous justifications. Moreover, it is nearly impossible to speak with a competent senior staff member to resolve these issues. This medical scheme feels like a complete joke, as they seem to be robbing people blind of their money and savings. I am not receiving any of the "benefits" that I was promised. I am also initiating an investigation into the scheme and urge anyone who has faced similar issues to get in touch with me. We need to gather evidence against them for Carte Blanche
159 replies
11 months ago
Daylight *******
As usual, KeyHealth continues to operate in a manner that feels like daylight *******. I can see on a daily basis how claims are being deducted from my savings, yet the statements and claim breakdowns offer little clarity—providing only a provider’s name or a meaningless reference number. Despite repeatedly requesting a comprehensive breakdown, I receive the same lackluster response through the KH ticketing system, which takes an unreasonably long time to respond and rarely offers any meaningful resolution. This level of incompetence is unacceptable. Furthermore, my request for a single point of contact with a direct email address has been completely ignored, showing a blatant disregard for my concerns. Let me be clear: I am beyond frustrated, and I will not hesitate to escalate this publicly and persistently if my concerns continue to be dismissed.
232 replies
12 months ago
ENOUGH IS ENOUGH – URGENT ACTION REQUIRED ON OUTSTANDING CLAIMS
Hi again, After my last HelloPeter complaint, KH finally responded to what I believed was a resolution. In good faith, I removed the public complaint, thinking this nightmare was behind me. To my complete dismay, however, I then received an email from Carlize de Castro — from a no-reply address (how is this even remotely helpful?) — informing me that the breast pump claim I’ve been chasing for over two months was mistakenly paid to the provider, Dischem, how even. I was told to "ignore the email" as the matter would be rectified. And yet, here I am, still chasing the payment owed to me, still waiting, still being ignored. It’s absolutely unacceptable. Today I received my statement and was shocked yet again to discover that a claim I submitted for a paediatric visit on 2 April was also paid to the provider — despite me clearly stating in the claim submission that I had ALREADY PAID OUT OF POCKET and this was to be reimbursed to me. How does this keep happening? How many times must I repeat myself? It is staggering how a medical aid can display such incompetence, negligence, and total disregard for their members. Your internal communication is clearly broken. Your processes are unreliable. No one is reachable. No one responds. And your automated, no-reply emails are beyond infuriating. I am now completely and utterly fed up with KH’s service. These aren’t just simple admin errors — this is gross mismanagement. I’ve had enough. I am demanding immediate resolution: - Reverse both incorrect payments. - Reimburse me directly. - Provide a clear timeline and an actual human point of contact. I have already reported KH to the Ombudsman and will continue to escalate this until it is properly resolved. Sort. It. Out.
232 replies
12 months ago
Easy to take your money-yet reluctant to pay out claims
I am extremely frustrated and disappointed with the way my claims have been handled. I have been sent from pillar to post with endless back-and-forth emails, online chats, and contradictory instructions. It seems that this message may be the only way to finally gain the attention of someone senior who can actually take accountability and assist me in resolving these ongoing issues. To recap: Smart Baby Benefit – Breast Pump Claim I initially inquired about claiming for a breast pump under my Smart Baby Benefits and was told I simply needed to submit proof of payment. I did exactly that. Then, out of the blue, I was informed I now need an invoice from DisChem with specific codes. None of this was communicated upfront. After a lot of effort, I returned to DisChem and managed to obtain the required documentation—despite the fact that they couldn't provide an ICD 10 code since this is not a medicine. I submitted everything to KH, yet two months later, I have received no resolution. My follow-up attempts have yielded nothing but vague responses like “it’s being processed” or “under investigation.” I have followed every instruction given, yet I am still completely in the dark. Pediatric Visit Claim I also submitted a claim for a pediatric visit over two weeks ago, and once again, there has been zero feedback. I am now being told there is a "backlog," but I fail to see why that should become my problem. My claims—and the service I was promised—should not be delayed indefinitely due to internal inefficiencies. This is unacceptable. I am demanding full clarity on the status of both claims and a definitive timeline for resolution. I have exercised every ounce of patience, followed every instruction, and met every requirement. It is time for your team to do the same!
290 replies
17 months ago
Stingiest Medical Aid in SA
I have been a loyal member of KH for years. My experience with KH during my first pregnancy was absolutely blissful—there were no issues, no unreasonable rejections, and the service was impeccable. This was in 2018. However, I signed up with KH again at the beginning of 2024, as I was unable to afford medical aid for a short period. I selected the same plan I had previously. In May/June of this year, we discovered that we are expecting baby number two. Unfortunately, it has been a nightmare this time around. Half of the claims are not being covered in full as they were before, and more than half of the claims are being deducted from my savings or day-to-day benefits. KH only provides the bare minimum, which exhausts those benefits very quickly. Can I also just note that this gynea is also charging less than the one we used first time around. Three weeks ago, I submitted my pre-authorization request for a delivery by C-section at a network hospital, just as I did previously. I have been following up daily, only to receive an "approved" pre-authorization with several rejected codes. Additionally, the dates on the authorization were completely incorrect, even though my gynecologist's note clearly states the required dates. These codes were rejected because they were also being claimed from my exhausted day-to-day benefits. When I inquired from my gynea, a network provider, about the rejected codes, they were baffled by the stinginess of this medical aid provider, as usually these codes are covered. There is no transparency in their documents regarding the exclusions that may apply when requesting pre-authorization for delivery, which they claim to cover. A week ago, I wrote to KH again to request an explanation for the rejected codes, the reasoning for their claims being taken from my diminished day-to-day benefits, and to urgently amend the incorrect dates. I need to book my hospital bed and submit my pre-authorization for the delivery expected in February 2025. Premiums keep increasing significantly each year, yet clearly, the benefits continue to diminish. It feels as though they are constantly searching for ways to avoid covering claims. As a talent manager for influencers across South Africa, I am determined to spread the word about my experience, as this has become the most ridiculous medical aid in South Africa.
221 replies
27 months ago
Unprofessionalism at its finest!
Incompetence and Unprofessionalism at its best, the results of employing arrogant 30 percenters off the street in order to maintain BEE status! FNB - North Rand Road Second time I leave this branch with NO help at all, the first time I waited in a ticketing que for 30 mins to be told sorry you would need to phone in to have a debit order reversed (the debit was never reversed not to my surprise even after phoning and submitting a debit order return form)!?! Today, 12:35 to be exact, I simply needed to have a proof of banking document stamped, and obtain one month stamped bank statement, I got my ticket and waited my turn for about 10 minutes when what seems to be a glorified branch manager comes and asks me what I need, so I explained what I need from her, then she asked me if I can email her my statement from my online banking app (it slipped her mind to give me said email address) since I don't have my bank card (saved on my phone as I use tap to pay), surely she could take my ID like in the olden days and my account number to print my statements, anyway, so now I can't save the statement off my app, so she asks me if I know my username and password off by heart in order for her to print a statement, I say to her no as I use biometric fingerprint to access my online banking, she arrogantly shrugs her shoulders at me and says "Ah, You guys only delay yourselves then!", so I stood up and left once again since clearly this woman was looking for unnecessary drama, why on earth would FNB provide their clients things like tap to pay and biometrics in order to convenience their clients if their branch staff lack the competency to provide a service irregardless of these provided conveniences!?!??! Truly disgusted, I would suggest shutting the doors of this specific branch, due to this level of service I am canceling all my fnb accounts and moving to a different bank after years of supporting this bank!
58 replies
31 months ago
Waste of Money!
We just purchased from your Paardekraal Drive Thru, to our utter regret. We ordered 3 x Wacky Wednesday mixed burgers, 1 x large cheesy chips with extra jalapeño and 1 x regular chips.. as usual, conned into taking extra cheese at an additional R50 to our bill, we paid, we got our meal, got home, to our surprise NO cheese on any of our burgers, and the beef burgers had a disturbingly sour aftertaste, bland and slapped together sloppy!
0 replies
32 months ago
MTN Poor service, Online application process sucks!
Yesterday, I app**** for a new contract with MTN, approved almost immediately which is great, however, MTN's online process is utterly poor from there on out, I've spent R200 in airtime and minutes on the phone between MTN and their delivery service provider, DSV, as first of all, I wasn't sure whether or not the contract will be approved and if so, I be able to change the delivery method to pick up in store rather as I am in Cape Town for a few days and may not be able to receive the delivery whenever it arrives, I was sent from pillar to post as one MTN consultant advised that I can change the delivery method if the order is still open with MTN, another consultant advised me again that "it's not how online works", anyway, I never received a tracking number as per MTN's processes, and was transferred to DSV where they said that I must contact MTN to confirm a delivery time and date, okay, back to MTN, MTN advised now the contract is still pending the device is not sent yet, transferred again to another division and was advised to contact DSV again as the device is currently with them, NOW, I am unable to cancel this entire process because I cannot see myself having to commit to MTN for 3 years and I havent yet received the device?!?!?! I went back to DSV, and was supp**** 2 different tracking numbers which still dont pick up on their online tracker, and when I mentioned this, the lady says that I would need to call in if I want to track the order, when I advised that I cannot afford the amount of airtime necessary to be sent back and forth the whole time, she rudely brushed it off and carried on by her self regarding my order. I wouldn't suggest applying online with MTN, customer service is poor, their consultant lack knowledge and expertise regarding the processes and their delivery service is horrid!
0 replies
44 months ago
Breaking and entering, unprofessional service
Not only do I NOT recommend Durbanville Properties, I am also forced to expose them for mistreating tenants, not to mention breaking and entering into their home whilst still being leased! Extremely unprofessional, arrogant and self entitled, they are also misleading tenants and once they have managed to catch their victim they completely withdraw and refuse to assist them regarding repairs, grieviances or general inquiries, and when cornered about it, you get blocked and they refuse to speak to you. The other night, while I was om a video call with my family, this Hugo character decided to come into their home, openly provoking them, this whilst a viewing was taking place, such an arrogant and unprofessional man, this business is dishonest, their people are disgusting towards others. A case has also been opened for breaking and entering as over the period my family was moving, my family agreed to handover keys and have their exit inspection at 12pm on Wednesday 31 August 22, upon their arrival Clinton and his people were already inside their home, having it cleaned for the next poor victim of abuse, he even nonchalantly admitted, infront of a witness thankfully so, that they have entered the premises on Monday already, without prior notice nor concent as my family was stil occupying the home, whilst busy moving. Are spare keys not to be used STRICTLY for emergencies? Curious to see how they justify the electricity meter running out as an emergency. How do we know nothing has gone missing? my family is so skeptical as how do we not know these people entered their home before when they were not there since their little insider lives in the granny flat at the back of the home?! How do we not know that these people caused damage to the home prior to exit inspection in an attempt to avoid returning the full deposit? I will be exposing you and your business across social media, you will be investigated! This will not end here.
0 replies
51 months ago
Read before more damage is done to your vehicle
What a bunch of clueless clowns first of all. Regrettably took our 2013 Ford Ranger 3.2 Auto T6 to them, as they are RMI approved (for now until we are finished with them), to have the gearbox replaced mid/late last year, after nearly R50k spent to replace this, we fetch our vehicle, satisfied with the repair, a few days later noticed that the 4x4 does not work (it worked perfectly fine before taking it in) with an orange gear and green transmission error light flashing on the dash, my husband sent a video to Tyron Knott at Mayfair Gearbox (also appeared to be a clueless person) along with a terrible jerking whenever the bakkie geared down into fourth and third, and was asked to bring the vehicle back as the gearbox is still under warranty, we took it back to them about two and a half weeks ago, received a phonecall the next day that they can fix the jerking however the 4x4 issue is not theirs and would need to be quoted to repair as it apparently according to Tyron has nothing to do with the gearbox they replaced prior, irrespective of whether it worked before taking it to them. Anyway we fetched our vehicle early this week, first of all Tyron lost our vehicles keys causing my husband to be late for an important meeting, eventually he found them, all blazé and ****y when we expressed our disappointment as they damaged the transfer case somehow when bolting it back onto the new gearbox, AND NEVER TESTED THE 4x4, when we asked this clown why they didnt test it he replied that if it’s worked before why would we test it?!?!? He must think we are stupid and not connected as we have multiple people arguing his silly statements, people with actual knowledge. On top of that he firstly blamed the battery, we paid for them to replace the battery, which does not even fit in the clams properly, and then he blamed the peddle box as it apparently is sending incorrect signals to the computer, WHICH WAS SWITCHED OFF, when we asked how that would be possible he shrug his shoulders and arrogantly replied with “I don’t know, but that’s the issue” so if you don’t know how are you so sure???? We will not leave this at that, we will expose you all over social media I have also made contact with Carte Blanche, which I am already in back and forth communication with for an investigation, we will also be reporting you to RMI. I was also informed that Mayfair Gearbox removes good working parts on vehicles to place on other gearboxes, this will also be investigated by Carte Blanche. Since you refuse to repair What YOU have damaged we will not rest until either doors are closed or our vehicle be properly fixed!!!
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (5.555555555555555%)
1 Star
34 (94.44444444444444%)