ZB
Zeldine B
Active since Jan 2015
11
Reviews
0
Industries
Reviews
11 reviews3 weeks ago
Pampers product quality degraded
Can someone please explain to me WHY a product that has worked perfectly well for generations and generations now all of a sudden has become so utterly ****e!?!?! My 1 year old constantly pees right through his Pampers Nappies every single night, he tends to sleep on his tummy more, but the product simply cannot contain the liquid and additionally the Nappies forever pop and tear releasing the jelly like substances inside the Nappy all over my house and NO before you say the Nappy was too full, they weren't, these Nappies still able to absorb just don't seem to last long enough, absolutely disappointed, it's the 4th packet I purchased where this happens
0 replies
10 months ago
Robs their clients blind
I am extremely frustrated with the service I am receiving. I pay R5000 per month for coverage and benefits that I never actually see. Every claim I have submitted—from baby immunizations, which were supposed to be covered by my baby benefits, to emergency room visits at network hospitals—has been taken from my savings and day-to-day benefits instead. When I inquire about this, only KH seems to accept their ridiculous justifications. Moreover, it is nearly impossible to speak with a competent senior staff member to resolve these issues. This medical scheme feels like a complete joke, as they seem to be robbing people blind of their money and savings. I am not receiving any of the "benefits" that I was promised. I am also initiating an investigation into the scheme and urge anyone who has faced similar issues to get in touch with me. We need to gather evidence against them for Carte Blanche
3 replies
12 months ago
Daylight *******
As usual, KeyHealth continues to operate in a manner that feels like daylight *******. I can see on a daily basis how claims are being deducted from my savings, yet the statements and claim breakdowns offer little clarity—providing only a provider’s name or a meaningless reference number. Despite repeatedly requesting a comprehensive breakdown, I receive the same lackluster response through the KH ticketing system, which takes an unreasonably long time to respond and rarely offers any meaningful resolution. This level of incompetence is unacceptable. Furthermore, my request for a single point of contact with a direct email address has been completely ignored, showing a blatant disregard for my concerns. Let me be clear: I am beyond frustrated, and I will not hesitate to escalate this publicly and persistently if my concerns continue to be dismissed.
4 replies
14 months ago
ENOUGH IS ENOUGH – URGENT ACTION REQUIRED ON OUTSTANDING CLAIMS
Hi again, After my last HelloPeter complaint, KH finally responded to what I believed was a resolution. In good faith, I removed the public complaint, thinking this nightmare was behind me. To my complete dismay, however, I then received an email from Carlize de Castro — from a no-reply address (how is this even remotely helpful?) — informing me that the breast pump claim I’ve been chasing for over two months was mistakenly paid to the provider, Dischem, how even. I was told to "ignore the email" as the matter would be rectified. And yet, here I am, still chasing the payment owed to me, still waiting, still being ignored. It’s absolutely unacceptable. Today I received my statement and was shocked yet again to discover that a claim I submitted for a paediatric visit on 2 April was also paid to the provider — despite me clearly stating in the claim submission that I had ALREADY PAID OUT OF POCKET and this was to be reimbursed to me. How does this keep happening? How many times must I repeat myself? It is staggering how a medical aid can display such incompetence, negligence, and total disregard for their members. Your internal communication is clearly broken. Your processes are unreliable. No one is reachable. No one responds. And your automated, no-reply emails are beyond infuriating. I am now completely and utterly fed up with KH’s service. These aren’t just simple admin errors — this is gross mismanagement. I’ve had enough. I am demanding immediate resolution: - Reverse both incorrect payments. - Reimburse me directly. - Provide a clear timeline and an actual human point of contact. I have already reported KH to the Ombudsman and will continue to escalate this until it is properly resolved. Sort. It. Out.
4 replies
18 months ago
Stingiest Medical Aid in SA
I have been a loyal member of KH for years. My experience with KH during my first pregnancy was absolutely blissful—there were no issues, no unreasonable rejections, and the service was impeccable. This was in 2018. However, I signed up with KH again at the beginning of 2024, as I was unable to afford medical aid for a short period. I selected the same plan I had previously. In May/June of this year, we discovered that we are expecting baby number two. Unfortunately, it has been a nightmare this time around. Half of the claims are not being covered in full as they were before, and more than half of the claims are being deducted from my savings or day-to-day benefits. KH only provides the bare minimum, which exhausts those benefits very quickly. Can I also just note that this gynea is also charging less than the one we used first time around. Three weeks ago, I submitted my pre-authorization request for a delivery by C-section at a network hospital, just as I did previously. I have been following up daily, only to receive an "approved" pre-authorization with several rejected codes. Additionally, the dates on the authorization were completely incorrect, even though my gynecologist's note clearly states the required dates. These codes were rejected because they were also being claimed from my exhausted day-to-day benefits. When I inquired from my gynea, a network provider, about the rejected codes, they were baffled by the stinginess of this medical aid provider, as usually these codes are covered. There is no transparency in their documents regarding the exclusions that may apply when requesting pre-authorization for delivery, which they claim to cover. A week ago, I wrote to KH again to request an explanation for the rejected codes, the reasoning for their claims being taken from my diminished day-to-day benefits, and to urgently amend the incorrect dates. I need to book my hospital bed and submit my pre-authorization for the delivery expected in February 2025. Premiums keep increasing significantly each year, yet clearly, the benefits continue to diminish. It feels as though they are constantly searching for ways to avoid covering claims. As a talent manager for influencers across South Africa, I am determined to spread the word about my experience, as this has become the most ridiculous medical aid in South Africa.
4 replies
46 months ago
Breaking and entering, unprofessional service
Not only do I NOT recommend Durbanville Properties, I am also forced to expose them for mistreating tenants, not to mention breaking and entering into their home whilst still being leased! Extremely unprofessional, arrogant and self entitled, they are also misleading tenants and once they have managed to catch their victim they completely withdraw and refuse to assist them regarding repairs, grieviances or general inquiries, and when cornered about it, you get blocked and they refuse to speak to you. The other night, while I was om a video call with my family, this Hugo character decided to come into their home, openly provoking them, this whilst a viewing was taking place, such an arrogant and unprofessional man, this business is dishonest, their people are disgusting towards others. A case has also been opened for breaking and entering as over the period my family was moving, my family agreed to handover keys and have their exit inspection at 12pm on Wednesday 31 August 22, upon their arrival Clinton and his people were already inside their home, having it cleaned for the next poor victim of abuse, he even nonchalantly admitted, infront of a witness thankfully so, that they have entered the premises on Monday already, without prior notice nor concent as my family was stil occupying the home, whilst busy moving. Are spare keys not to be used STRICTLY for emergencies? Curious to see how they justify the electricity meter running out as an emergency. How do we know nothing has gone missing? my family is so skeptical as how do we not know these people entered their home before when they were not there since their little insider lives in the granny flat at the back of the home?! How do we not know that these people caused damage to the home prior to exit inspection in an attempt to avoid returning the full deposit? I will be exposing you and your business across social media, you will be investigated! This will not end here.
0 replies
102 months ago
More threats
So, third time lucky hopefully, I will also be going to social media with this post. After my R500 debacle with Cell C, finally the payment has been allocated, Cell C as usual keeps on threatening me for money, I provided a Vodacom number to contact me on as you idiots blocked my Cell C number. A Theodorah tried phoning me ONCE which is a call I missed as I was in a business meeting. I tried phoning this person back on her direct number which goes to voicemail the entire time. So I tried via the Cell C customer care line, which is hopeless as the consultants are just as useless to me. Today I receive yet another shotty email demanding over R4000 which by the way YOU WILL NOT BE GETTING. Cause you messed up and I demand either to be reimbursed for the now 4 months data and calls lost due to your mistake, or cancel my contract with no further demands for money cause I will go legal. So now cell c I ask you, what are you going to do? Keep on threatening me ONCE more.
1 reply
102 months ago
Blocked Cell C number
So, after my previous complaint regarding billing and accounts. It has come to my attention that Cell C has now blocked my sim. After my payment of R500 has been allocated to the correct account after 3 months, I've lost 3 months worth of data and free minutes. Today I tried making use of my Cell C number at it seems like the SIM card has been blocked completely. I need to get in contact with the correct person to speak to regarding cancelling this Cell C contract immediately. Cell C was at fault and I still get demands for money for the last three months. I am telling you now I'm not paying anything to Cell C anymore. I want to cancel this contract immediately or I will go legal
2 replies
102 months ago
Another one from this network provider regarding MONEY
Well Cell C you never seem to stop being pathetic. On 27 October 2017 I made a payment of R500, about two weeks later I receive threatening emails regarding an apparent "non payment", I've emailed and I've phoned however your operators are useless too, I've sent proof of payments numerous times, I've even gone to a Cell C store to complain and I was told that the only thing I can do is email the proof of payment again. YET I still get threats sent to my mother and to myself as Cell C now wants to blacklist me, well I say do it cause I refuse to pay anything else to you unless this issue of 3 months is resolved. Which I highly doubt as employees at Cell C are incompetent and absolutely useless unless Cell C demands money then it's easy to contact their customers.
6 replies
107 months ago
FALSE ADVERTISING
<p>So I am over the amount of complaints I log regarding service. Today Woolworths has their turn. 50% off selected fashion and brands. Fine, so I go to woolies and I take my time picking clothes and shoes, fitting them, etc. Get to the till and I'm ready to claim discount on all my new clothes. The lady asks for my Woolworths card, so I don't have a Woolworths account or card. She informs me that I cannot claim discount on my selected clothes unless I have a ******* WOOLWORTHS CARD OR ACCOUNT. So here's a quick solution, let your customers know before hand that the discount is only for Woolworths account holders before customers take their precious time to shop only to be completely humiliated when they cannot afford to purchase. I am disgusted really because no where on YOUR signage does it state that you have to be an account holder. Honestly Woolworths you are a disgrace and you made me feel so disappointed as I was in need of new wear and shoes for work and had to leave it all as YOU falsely advertised your "Sale" to the public. I SERIOUSLY HOPE THAT YOU HAVE A PLAN TO FIX THIS cause I can easily ensure that people don't purchase from any woolies outlet. Well done on losing potential business! Thank you! That is all!</p>
0 replies
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