WK
wikus K
Active since Jan 2015
22
Reviews
0
Industries
Reviews
22 reviews52 months ago
Fraud vodacom
My wife has a few contracts with Vodacom. November some contracts is due for upgrade. December a lady called my wife saying that she can upgrade and would like to assist. My wife refused and told her that we want to cancel the contacts due for upgrade. Today a person phoned my wife again, they went through her profile and saw that this lady automatically upgraded her contracts without consent. I give 72 hours for this issue to be solved otherwise I'll start a propoganda warning all not to deal with Vodacom as they all are frauds and I'll also get legal advise to request recordings of my consent. I want all contracts due for upgrade, canceled as per my original request.
265 replies
52 months ago
Mtn **** uncapped lte
R499 UNCAPPED LTE. SO TO CUT A LONG STORY SHORT, HAD A HOME 120GIG CONTRACT AND TOOK THE UNCAPPED LTE EXTRA. NEVER HAD A PROBLEM WITH HOME LTE BUT WITH UNCAPPED WE LITTERALY HAVE TO REBOOT OUR ROUTER UPTO 10 TIMES PER DAY. DID TAKE IT BACK TO THE STORE AT DAY 8 AND SOME SETTINGS WAS CHANGED, WENT BACK AGAIN AND THIS ROUTER IS STILL UPTO ****. GOING TO WITHOLD PAYMENT TILL THIS IS SOLVED AS I'M PAYING FOR A SERVICE AND THAT IS NOT WHAT I GET. Sandesh from mtn Galaria knows me as he is the one who helped me all the time
0 replies
63 months ago
Voda****
So all started in October when we canceled our Fibre contract. We got billed and this was apparently sorted. We applied for a new contract and received the router on 20 December 2020. Till date no installation and we have tried literally everything. I've started swearing and threatening on Facebook. Warned people about the **** service of vodacom. My wife also asked for help with no feedback at all. We have been issued many sr numbers. I've talked to nadeem Jacobs. Vodacom on all platforms just feel a **** about us. We want this contract canceled that is not yet installed and want voda**** to come and collect their router. With no success on messenger from my side or on my wife's side. We are ignored or told the incompetent team is working on it, for 3 months now. And how incompetent can one be. We want this sorted as we. Took a new contract with mtn and no issues at all. Let's see the generic replies because that is all vodacom can reply with
112 replies
65 months ago
Unresponsive T . MAKOTI . AND NON EXISTENT VODACOM
So vodacom got back . Just touch base to tell me it has been solved . But my big question is what has been solved as we are still left in the dark and does not know . Send mails and mr Thato Makoti replied. After numerous mails to give outcome we still dont know . Do we have to pay for this pathetic service . O ja and vodacom if you cant remember it was the issue that we were misinformed about the fibre and held liable for it and with lots of Sr numbers as cancelation we still need to pay for this .
112 replies
65 months ago
Poor vodacorrupt
So as per previous complaint vodacom have not come up with resolution . We have a billing problem . No one of the incompetent staff can help us . Apparently as per vodacom our account is in arrears, but cant say for wich month ? So now we are not able to cancel the contracts we have with vodacom . At vodacom you are only a number and we want to cancel all due to poor to non existing service
168 replies
66 months ago
Non existent vodacom service
We took out a fibre month to month with vodacom . As per mails send to person who helped us . He assured us that this is a month to month contract and that they are fully aware that we will be moving as we are new in the area and will be moving to a bigger house to settle down . The person assured me over and over again that this is a month to month. We gave notice of termination of the fibre and informed them that we will be moving to the new house . Ref number for this is SR201012-747008 this was given on the 12 of October. The persone said it is cancelled and we can go ahead and once fibre is available in new house the month to month will just move to the new house . So to make a long story short see points below 1. Vodacom didnt inform us of any additional cost if cancelled due to this is month to month 2. As per mails asking over and over again is this month to month. The persone said on mails that this is month to month . We still had to pay for November 3. And invoice was send for rental of router and installation. This was never mentioned when we made it in all mails clear that we might move . 4. Fibre is still not cancelled and we are billed for this . This have an immense impact on our status to upgrade and due to the incompetent advice recieved we are not able to do any upgrades . Surely we have contracts that needs to be upgraded and this just motivates us to cancel and move to mtn that is a much better service provider . I trust that this issue will be solved and as per mails as proof that money extra charged for fibre we dont use will be refunded or credited .
224 replies
67 months ago
Harcpurts Amanzimtoti
We rented from Harcourts Amanzimtoti. Rent paid up to date . So we moved out over the weekend of 25 october 2020 , still paying and have all rights to be there . Even have the house keys with me because we must return keys at end of November ( paid for it ) So they opened up my house without notifying me , some of my stuff still in the house and started taking photos for advertising . This is invasion of my privacy . Dont rent from them
0 replies
81 months ago
Low budget service provider vodacom
After previous complaint , some contractor phoned me , help me for a day or 2 and from there on no feedback . Still no signal from poor to non , as a service provider I can't believe that they do not want to help or do anything to resolve the matter . This will be my last complaint , now I'll make it public and also mail mr Shameel Joosub . After many years of been loyal to vodacom I want to cancel . T&C can't keep me if the service provider does not stick to its agreement so why pay . Solve this or vodacom leave no other choice to social media to warn all new clients or existing ones . This is not my first complaint
105 replies
82 months ago
****ty vodacom
We stay in Bloemfontein , we moved from a little town here and since we are here we have the worst possible signal , I reported this problem and the lady told me that they will call me before or within 48 hours , ref nr is 1- 343835355998670 . In town lovely signal but once at home poor signal , now why do we pay for a service if not recieving any of it , is our R1345 per month not important for vodacom or can you give me an option to cancel all contracts and move to cell c with immediate effect , with them I recieve much better service and pricing . Since vodacom have this dint vare attitude it's going to lose another client . Note that my wife has the contracts but I used most of the numbers so contact me directly as for I will tell vodacom exactly with I think of the incompitent service
105 replies
89 months ago
Vodacom with no shame to take money for nothing
A few months ago we had an incident and my wife's phone was booked in for repairs at vodacom repairs in bethelehem . She does have insurance and the problem was solved . A week ago my wife's phone fell on a rock and the whole screan shattered , we booked it in knowingly that we are save due to the insurance. They just notified us that it can't be fixed due to no insurance on the imei. Now I do have the following to ask 1. This insurance is at vodacom and deducted every month , why must the client suffer due to incompetent staff at vodacom not trained well enough to know that due to insurance the new imei must replace the old imei for the insurance to be covered ? 2. Due to the lack of incompetence we suffer and payed for insurance that is not valid , meaning vodacom stole money from us ? We as public do not know the procedures of insurance claims and that's why we trust our service provider and this is what we get from it , thus is unexeptable in all reasons Trust this matter will be solved as for I will proceed and make the public aware of the fraudulent activities of vodacom
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (22.727272727272727%)
1 Star
17 (77.27272727272727%)