GM
Gretel M
Active since Jan 2015
5
Reviews
0
Industries
Reviews
5 reviews23 months ago
Best experience
They are friendly and helpful. When you call they are always bubbly and will find a way to help you out.
53 replies
30 months ago
Bad telephonic service received
The sale consultant was very rude instead of being polite and offering a deal to put the amount I have down as a deposit for a vichle said I could only buy an engine for the price I was looking for a car. Would never and will never buy or recommend them after receiving such a horrible answer and you have a person like that working for your company? Please ensure you have proper training to deal with customers as he could've made a sale but instead will insult a person as he is after high commission.
0 replies
82 months ago
Extremely bad services
I am appalled by services recieved by Telkom SA. Took me constant calls for 3 weeks to get a technician out to do the ADSL after already paying R700 deposit. Then to get my money back after cancellation as told unable to have the ADSL in the New area I moved to told it would take 7 to 4 working days for the money to be refunded. It is day 14 today and there is nothing in the account. This is the worst services I have received from a telecom provider and would like my problem resolved. I even e-mailed esccentre@telkom.co.za and been calling constantly since the 16 July 3019 since my query was logged and still no one has fixed the matter. This is unacceptable!!
0 replies
136 months ago
outstanding service
Hi Dinky,<br> <br> I would like to thank yourself and Nadine for your excellent service and working to Outsurance's motto you always get something out. <br> Thank you for the windscreen replacement I feel much safer on the road.<br> Thank you for reminding me why I did choose Outsurance is for the excellent service I have received from you and Nadine.<br> <br> Kindest Regards,<br> Gretzie
0 replies
137 months ago
Quick to take money but not quick to help claim
Good day, I called Outsurance to make a first claim on my car that the windscreen is cracked and needs to be replaced. The access they want to charge R1010 which is ridiculous because you can add R500 more and replace it yourself. They then said my access can go lower if I remove car hire. What the hell why must I take a benefit off to pay less access why they should offer this anyway to pay less access? Not to mention been pushed on the phone from one department to another and no one is willing to make the access less. Another thing my premium I pay every month is high compared to what is advertised on TV for the New Grand i10 and here is mine 2013 model and I am paying more as they say it depends on your personal profile. They also wanted to re- insure me for less than what I owe the bank as to what the car is valued now and pay close to the same premium I pay now really here I have been with them for nearly 3 years . Access for replacement windscreen should not exceed R500 which is reasonable. Just the level of service I am not happy with what I received and that they charge such a high access for someone that has never made claim for their car.<br> <br> Regards,<br> An unhappy customer
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)