BS
Bertus S
Active since Feb 2015
53
Reviews
0
Industries
Reviews
53 reviews2 months ago
I do not recommend runbeatable.co.za
Mediocre experience to say the least. The exchange process took two weeks, which would have been more acceptable if the communication had been better. I had to follow up after a week of silence as I had no idea what was happening with my exchange request, despite having returned the order first thing the next day. When I did get responses, the support agent (Shanae Venter) was cold and clinical - did not feel like I was chatting to a human. To make matters worse, I requested a different colour during the exchange and my request was ignored by Shanae. I was sent the same colour, no explanation. There are plenty of other retailers with better exchange processes and customer service. Won't be returning.
0 replies
4 months ago
Leroy Merlin Sold Me an Unusable Product. Their Response? "Not Our Problem."
My recent experience with Leroy Merlin South Africa has been so spectacularly poor that staying quiet feels like doing other consumers a disservice. I purchased the "Shayd - 4pc Idris Indoor/Outdoor Corner Sofa Set" online, supp**** through their partner Homestylez. The plan was simple: have the patio set ready before family arrived for the holidays. Instead, I got a crash course in everything that can go wrong with online retail. Late, with zero transparency Delivery was scheduled for 18-20 December. It arrived on the 23rd, our guests arrived on the 20th, and only after I chased the order myself. Twice I requested working tracking links. Twice I received links that led nowhere. Whether the tracking was broken or the order simply wasn't moving, I'll never know. Either way, that's not my problem to solve. Not incomplete. Unusable. When we finally tore off the packaging, excited to set everything up, the real disaster revealed itself: * The back support panels, prominently featured in every single product photo, were missing entirely. In other words, there's nothing to support the back cushions. The seating is literally unusable. * The cushions themselves are the wrong size. They're too large, flopping over the built-in side tables like an afterthought. Let me be clear: this isn't a minor quality issue. This is a product that cannot be used for its intended purpose. A patio set you can't sit on. "It's the supplier's fault" I called Leroy Merlin immediately and spoke with Joyce. Her response? The same deflection I'd already encountered: it's a third-party supplier, so essentially, not their problem. I'm sorry, but that's nonsense. I didn't buy this from Homestylez. I bought it from Leroy Merlin's website. Leroy Merlin vetted this supplier. Leroy Merlin listed the product. Leroy Merlin processed my payment. You don't get to collect the revenue and then wash your hands when the delivery is late and the product is defective. That's not how accountability works. The bigger picture We have retailers like Takealot who have set the bar for online shopping in South Africa. Seamless tracking. Proactive communication. Hassle-free returns. These aren't premium features anymore; they're the basics. The absolute minimum. If you're a major retailer playing in this space, you either match that standard or you don't deserve the business. Leroy Merlin, you fell embarrassingly short. My advice If you're considering buying from Leroy Merlin online, especially anything fulfilled by a third party, proceed with extreme caution. When things go sideways, and they very well might, don't expect anyone to take ownership. Leroy Merlin, I'm not asking for sympathy. I'm asking for the product I paid for, a genuine acknowledgment that this experience was unacceptable, and a resolution that doesn't involve me chasing you for weeks. The ball is in your court. Though based on my experience so far, I won't be holding my breath.
56 replies
15 months ago
Non-existing Return Service
The online shopping return service was a nightmare. After receiving zero communication about my return, I had to track down manager email addresses on LinkedIn just to get a response. Despite confirming they had received my returned items, my refund was still pending. The entire process dragged on for two months—completely unacceptable. No apologies, no urgency, no effort to make things right. Just business as usual for them.
0 replies
15 months ago
Flawless Service
My online shopping experience with Mahina was absolutely flawless! 🙌 Thanks for being one of the few online stores that truly understands customer service. Special shoutout to Paige for her amazing help with sizing - I really appreciate it! 😊
0 replies
36 months ago
Valued Customer - In Your Dreams
I've been a loyal Vodacom customer for 13 years now. In that time I don't recall missing a single payment. I've also upgraded my contract multiple times and never had issues. Today I went to the iStore to upgrade, only to find out that Vodacom has now decided my credit score wasn't to their liking, no reason given. I almost fell over laughing, because I've never had a bad credit score in my life. Currently, my score is 685, which is pretty good. I showed my credit report to the sales lady who assisted me, who then called Vodacom. They could not provide a reason for the error and asked that I send three payslips and three months' bank statements, so I did, no problem. We sent it through again, no explanation, just that they'd get back to me once the error was resolved. Apparently this can take up to two days. Again, no apologies for the inconvenience or explanations for why their system flagged my credit score. Nope, I am just being treated like some chancer looking to take them for a ride. Not only was this experience a massive waste of my time, and it still is, but it is also insulting. I've never given them any reason to second guest me as a customer. This is not how you treat a customer. I am ready to call it quits after this experience. Mark my words, if they don't contact me by Wednesday, I am out. My flagged credit score will cover the penalties for cancelling my contract, and I will never use their products again. 😆
106 replies
37 months ago
Spamming Without Consent
This company keeps calling me (different number each time) and it's really annoying. I have no idea how they got my contact information! The next time they call me, I'll submit a complaint under the Protection of Personal Information Act (POPI). I need Prime Meridian Direct to stop calling me immediately and explain how they obtained my contact information. As well as when and how I consented to receiving calls from your company. I will reconsider my review once I receive this.
59 replies
41 months ago
King Price Don't Seem to Respect The POPI Act
My wife has asked you to stop calling her about 1000 times and yet you still continue to infringe on her privacy rights with sales calls. I will now proceed to report King Price in accordance with the Protection of Personal Information Act No. 4 of 2013.
264 replies
43 months ago
Strapless Ignores Paying Customers
I sent Strapless several messages following a delivery that included items I did not order. I have yet to receive any responses as of today, September 20. The company also lacks a phone number, which adds to a customer's helplessness if the company ignores them. This is unacceptable behaviour that should not be tolerated.
0 replies
44 months ago
Fake Online Store
The online store, https://tespo.co.za/ is a fake that only exists to steal money from people who don't know better. It uses a well-made website, rare products, and prices that are too good to be true to get customers to buy quickly, but then they never deliver the items they purchased. The red flags: There is no trace of the company's existence on the internet. There is only one personal cell phone number listed to contact the company. It says that you can pay with popular payment gateways like Visa, MasterCard, EFT, Bitcoin, and PayJustNow, but then only gives Bitcoin and/or an instant EFT when you are checking out. If you pay with Bitcoin, which can't be tracked, you get a 10% discount on the already ridiculously low prices. support@tespo.co.za is not a functioning email address. The Privacy Policy and Terms and Conditions are copied from Hirschs' website (https://www.hirschs.co.za/terms-and-conditions), with only the business name changed to "tespo" - not even capitalised. There is no company called Tespo at the address listed: 30 Station Dr, Morningside, Berea, 4001. Stay away from this business. You will not get your purchase.
133 replies
46 months ago
I dare you to call my wife ONE more time.
I dare you to call my wife ONE more time. I've had enough of you disrespecting my wife's privacy. Call her ONE more time and I'll get my lawyer to process a POPI complaint. She's asked your call centre people a million times to STOP calling her. Still, she receives a call every second week. The best part is that she doesn't even own a car - idiots.
134 replies
Review Distribution
5 Star
7 (13.20754716981132%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (18.867924528301888%)
1 Star
36 (67.9245283018868%)