CA
Charleen A
Active since Feb 2015
3
Reviews
0
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Reviews
3 reviews1 month ago
Excellent and courteous service
Excellent and courteous service. Kept informed and up to date. Ilana is a true star employee. Quality of workmanship is excellent and any small issues are always resolved. Will recommend to others
53 replies
102 months ago
Inferior Simmons Product and Service
We purchased a Simmons Superior King mattress in 2010. Unfortunately soon after purchase the mattress started to feel uncomfortable and started "dipping" where my husband slept. It has been uncomfortable from day one and is dipping now on both sides. We are now sleeping across the mattress and base to at least get some sleep. We are extremely disappointed as the mattress was expensive. This mattress has a 12 year warranty and surely the mattress should not have been faulty from year one and should last at least the 12 years? Simmons want to charge to repair the mattress under the warranty but will only give a 6 month guarantee on this repair. They are absolutely NOT prepared to extend that to a 12 month guarantee on our request. What difference does 6 months make to Simmons? Surely Simmons, in good faith, should be prepared to extend this by another 6 months given the experience and discomfort we have had over the last 7 years. We were in fact, (by even considering the repair option) giving Simmons another chance. If they have confidence in their product, it should surely not be a problem to extend this by an extra 6 months? Is it because they know that the problem will reoccur? We are completely dissatisfied with the response from Simmons South Africa and want to advise others of this inferior product.
0 replies
136 months ago
Rejected travel insurance claim
Return flights from overseas were cancelled. By the time flights were re-instated, the delayed departure meant that the final destination in South Africa was no longer appropriate. The flier then needed to be in George and not Cape Town by the time the flight arrived back in South Africa due to prior commitments. The claim was rejected on the grounds that George was not the booked destination.
77 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)