KT
Kevin T
Active since Feb 2015
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
MAKRO AND SKYWORTH TV
I bought a 65" QLED TV from Makro Carnival in June 2025 based on the promotional price, the three year warranty and the suppliers warranty details which say "we come to you" if the unit is in proximity to their depot. They are in Chloorkop, I am in Boksburg - great! Only after the unit started "swawking" one evening in standby mode and woke up the household I called Makro and registered the complaint. A whole 8 days later another call from Makro, please send the details again with photos. This done, I am now told I must pack up the TV and a courier will be sent to collect the unit for inspection! this after the sales person told me "they come to you". I am responsible for the packaging to ensure that the unit is not damaged. Similar happened to me with a Samsung microwave a year ago. Buying any electronic equipment from Makro is a lottery when it comes to warranties. I would certainly NOT recommend Skyworth either. Rather stick to a reputable brand like Samsung which is what I should have done in the first place.
71 replies
18 months ago
MULTICHOICE "ACCREDITED AGENTS" UNSOLICITED CALLS
I am fed up with unsolicited calls from Multichoice "accredited" agents trying to sell me a new decoder, insurance for my decoders, extended warranties etc. These agents obviously receive my personal information from Multichoice as they know my name and have my contact number. As far as I am aware this violates the law on unsolicited sales callas as well as the POPI act. In one instance the agent who was trying to sell me insurance actually became quite "pushy". Yesterday a call started with confirming my name and then wanted to chat to me about my Multichoice account. When I asked what was wrong with my account she launched into a sales pitch for a policy to cover my decoders, dish installation, possible breakdown, call out of technicians etc. I ended the call after politely declining.
53 replies
22 months ago
SAMSUNG MICROWAVE OVEN/MAKRO SAGA
Pleased to report progress with my microwave oven saga at Makro. Two faulty units returned in one month, the first exchanged the second had to be sent for "assessment" in terms of Makro terms and conditions. The Carnival store manager promised 7 days which turned into 21. My calls to the store informed me that the unit was still being assessed then at the end of week 3 I received a call to say that the unit had been repaired and is on its way back to the store. I pointed out that Makro's terms state that after assessment if the item is faulty the customer has an option to have the goods exchanged, repaired or refunded. I never requested a repair!! Makro customer service have now advised that Samsung has passed a credit and it will be with the store within a few days.
53 replies
22 months ago
ONGOING MAKRO SAMSUNG MICROWAVE SAGA
A week ago I posted my frustration with Makro and a returned faulty Samsung 40L Microwave oven, the second one in a month. After a serious discussion with a senior store manager at their Carnival store I was told that they were forced to send the second faulty unit to the supplier for "assessment" which could take up to 21 days. This was unacceptable to me and I was then assured it would only take 7 days. Subsequent to my post on Hello Peter I received a call and I was assured that I would receive a response. Nothing happened. Upon querying the progress earlier today I was told by the store that the unit "is still being assessed" and they have no answer. Calls to the national Customer Service Centre produced no results except to say that the matter would be escalated. In the meantime we have no microwave oven and food preparation is a problem. I hate to think that it could be some major appliance and that one would have to wait up to three weeks for some sort of response. Having bought many large appliances, laptops and TV's from Makro in the past I am now having second thoughts about purchasing from them in the future given the risk of a 21 day "assessment" should the article be faulty. Buyer beware! The terms and conditions are printed on the invoice but you only see them after you have paid and the invoice is generated!
53 replies
22 months ago
MAKRO AND CPA
Purchased a 40L Sumsung Microwave oven on 28th May 2024 from Makro Carnival Got it home and the touchpad was faulty. Returned it the same day and was given a replacement. This one had a squeak in the turntable which I though might just go away. However after three weeks used the microwave with a large Corningware dish and some vegetables with a liter of water and the turntable would not turn and a burning smell came out of the bottom of the unit. Packed it up and took it back today, claiming my rights in terms of the CPA as they refused to give me credit without sending it in for assessment to the supplier which could take up too 21 days! after an argument the management agreed to get the unit to the supplier for assessment within 7 days. Their argument is that their invoices specifically state that they can do this even though my reading of the CPA says that the CPA overrides the suppliers own terms. In the meantime we dont have a microwave oven while they "assess" it. The unit was only bought 3 weeks ago and the second of the same model to be faulty!
53 replies
31 months ago
Excellent customer service!!
Excellent response to my complaint about the poor quality if tissues which were recently on an Xtra promotion. Good communication from Head Office and the Boksburg Hyper.
0 replies
32 months ago
FNB SUNWARD PARK
Excellent service from their Sunward Park branch.
132 replies
33 months ago
HOME AFFAIRS SYSTEMS VS REALITY
Did a combined online application for two passports which the system allows and paid R1200 by EFT as recommended by the system in order to avoid queues. Printed off all the paperwork and POP. Had to make an "appointment" at the Boksburg offices for my wife and I to have biometrics done. Again the system allowed a booking for "bulk" appointment for 2 of us but when we got there only one number was issued in my name. The multiple online application only worked for me and once my wife's details were captured I had to pay an additional R600 as the system would not pull through the EFT payment for her application. So 2 passports cost me R1800. My advice do individual applucations online and only pay when you have completed everything at the offices.
0 replies
35 months ago
COM CARNIVAL, BRAKPAN
Great service but what is special is the friendliness and politeness of the staff. Nothing is too much trouble for them.
53 replies
36 months ago
19kg and 48kg LPG GAS ANTI COMPETITIVE BEHAVIOUR
Loadshedding has resulted in people investing in more gas appliances like gas geysers and stoves. Afrox and other gas companies and their distributors refuse to allocate and supply new or addtional 19kg and 48kg LPG cylinders to domestic customers against deposits. Reason given is that the controlled domestic LPG price does not warrent investment in new cylinders so they allocate them to commercial and industrial users where the price in not controlled and they get a better return on their investment. I have been told this by a knowledgeable insider. On installing a new gas geyser my son in law was eventually forced to purchase a private 19kg cylinder at R2000. I view this as highly anti competitive and selfish behaviour by the gas companies.
106 replies
Review Distribution
5 Star
8 (33.333333333333336%)
4 Star
1 (4.166666666666667%)
3 Star
1 (4.166666666666667%)
2 Star
3 (12.5%)
1 Star
11 (45.833333333333336%)