GS
Given S
Active since Feb 2015
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
I still have not rec...
I still have not received any further feedback on my lifestyle benefits since my interaction with Bonolo Maloka on 15 April.
1 reply
2 months ago
Bonolo Maloka promised my query would be resolved and my lifestyle benefits activated within 48 hours from the 15th of April
Bonolo Maloka promised my query would be resolved and my lifestyle benefits activated within 48 hours from the 15th of April. This is still not resolved.
1 reply
12 months ago
Excellent professional service from Onalenna Mokoboto
Excellent professional service from Onalenna Mokoboto. Consistenly followed up on my case since March until problem finalised.
1 reply
12 months ago
MG Dealership Manager refuses to engage with customer 4 months after sale of 2nd Hand Vehicle
bought a 2020 2nd hand mini cooper in January. Firstly the car had not properly cleaned when we took delivery, had damages to the lights which the salesman had agreed to fix but the dealership manager apparently subsequently refused to approve. the number plates both in the back and in the front had not been *****ed on and we had to take it back to have them to be *****ned on properly. Despite the dealership indicating that the car was serviced 2 days before we took delivery, 4 months later, the battery has died and the engine mountings have to be replaced (total estimate of necessary work is R24k) - this after a diagnosis by a BMW service center. The dealership did not disclose the above necessary maintenance work would be necessary, instead the car maintenance record indicates the next service is due only 12000km after the last service done. worst of all, the dealership manager, a gentleman by the name of Riel (079 510 7608) has refused (not availed himself) to engage with me despite several efforts previously to speak to him - according to the salesman Jabulane Thebekwane (081 303 2725)
0 replies
15 months ago
Miway delaying authorisation of outstanding repairs
My vehicle which was involved in an accudebg on the 17th of Dec, was handed over partly fixed and Miway is still to authorise a request from Renew-it panel panel eaters to finish off the repairs and put my vehicle in the same position it was before the accident. I have made several calls, written several emails and the last feedback I received last week was that the Claim Advisor, Sello, was looking at the authorization request and would contact me in due time. A week later, still no feedback from the Claims Advisor.
1 reply
18 months ago
Mamello Kotlolo was ...
Mamello Kotlolo was very helpful and her service satisfactory.
1 reply
49 months ago
Unresolved enquiries re late estate account
Old Mutual will not pay a death claim savings as they are looking for a late estate bank account to pay into. However the late estate account for my late husband was opened in 2015 after his passing away the same year, and has subsequently been closed by Nedbank as it had been dormant. Attempts to open a new late estate account have been in vain, as after submitting all the required documents more than 3 months ago, Nedbank has not opened the account. In addition, Nedbank has not been able to provide me with bank statements of the closed account so I can see what transactions went through the account. The lady I have submitted the details to (in Feb 2022) for the opening of the new account is Nomhle Tyamshaze (***********) and she has not responded to my follow up on the status of the account application. The request for the bank statements was made to Raeesah Sader (***********) via one of the gentleman (Mr B Khaba) at the Bryanston branch first on the 11th March (follow up on the 16th May) and no response has been received since. I have provided Old Mutual with my details, as the executor, but they are unwilling to process the claim without a late estate account, which i am struggling to open. So this complaint relates to both Old Mutual & Nedbank
0 replies
49 months ago
Late Estate Bank Account Delays
Old Mutual will not pay a death claim savings as they are looking for a late estate bank account to pay into. However the late estate account for my late husband was opened in 2015 after his passing away the same year, and has subsequently been closed by Nedbank as it had been dormant. Attempts to open a new late estate account have been in vain, as after submitting all the required documents more than 3 months ago, Nedbank has not opened the account. In addition, Nedbank has not been able to provide me with bank statements of the closed account so I can see what transactions went through the account. The lady I have submitted the details to (in Feb 2022) for the opening of the new account is Nomhle Tyamshaze (nomhlet@nedbank.co.za) and she has not responded to my follow up on the status of the account application. The request for the bank statements was made to Raeesah Sader (RaeesahS@nedbank.co) via one of the gentleman (Mr B Khaba) at the Bryanston branch first on the 11th March (follow up on the 16th May) and no response has been received since. I have provided Old Mutual with my details, as the executor, but they are unwilling to process the claim without a late estate account, which i am struggling to open. So this complaint relates to both Old Mutual & Nedbank
5 replies
58 months ago
Bad service at Leroy Merlin Stores, and unreliable online shopping system
Went to their Fourways branch to buy pvc ceiling, was given quote for items which when I went to pay for the next day found were not all available, so I took what was available. I then called two days letter To check if the items were now available, was told by customer services, after checking with stores, that the items were available. However, on arrival there, and after waiting for almost 45 minutes, while the staff was checking stock on the floor and checking other branches, I was told the stock item (Matt white pvc ceiling) was not available. Other than a waste of my time, the delivery guy had also driven all the way to pick up the stock items I had been told was available. Later that afternoon, the store assistant “smsed”to say the Greenstone branch actually had 17 items available. I then decided to do an online purchase, and found that in fact the system indicated 47 items available, so I placed an order for 18 items at a cost of R1962, which I paid via credit card same time. According to their website, order placed online would be ready for collection in 2hrs, so I expected the order to be ready early the next day. The next day, being the 20th of August, I called around 10.00 to confirm my order and to indicate I would Be sending a driver to pick up the items. They indicated they would call to confirm but two hours later they had not, so I sent the driver anyway, based on the confirmation of order received and indication on their website that the order would be ready. Nonetheless when the driver arrived, he has taken from pillar post, and about an hour later he was told the stock was not available and that their online system should not be relied on for stock availability. This after payment for the items had been made. I have lodged a complaint via email and telephonically and eventually on Saturday, the 21st, a manager called to apologize and undertook to refund me, and to give a voucher to make up for the many times the driver had to return empty handed, the inconvenience I suffered driving to, and waiting at, the Fourways branch, the time the workers had to wait for the material as I enquired and drove around to find the items at other stores (which I did in fact find at Cornice Warehouse, where I received very good service and cheaper items, and will obviously be returning there). To date I have not received my money back, let alone the voucher. In the meantime I had to pay the driver twice for driving all the way to Fourways and Greenstone. Trust this matter will be brought to the attention of stores management.
1 reply
87 months ago
Unpaid pension fund
My father retired more than 10 years ago and his pension fund was not paid over but he has been told it was paid over and yet no proof of payment can be provided.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
6 (42.857142857142854%)
1 Star
6 (42.857142857142854%)