LM
Lwando M
Active since Mar 2015
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
BAIC Hatfield - Exceptional service beyond expectations
BAIC Hatfield – Exceptional Service Beyond Expectations! I recently purchased a vehicle from BAIC Hatfield, and the entire experience was nothing short of outstanding. From start to finish, the team delivered professionalism, warmth and genuine care — but my highest praise goes to my Sales Consultant, Solo. Solo is simply the best. His attention to detail, customer service, and dedication to creating a memorable experience are unmatched. He didn’t just sell me a car — he created a moment my wife and I will never forget. He went the extra mile to make my wife’s collection experience romantic and exceptional, turning it into a beautiful celebration for our 20th Anniversary. It’s rare to find someone who blends passion, service excellence and authenticity the way Solo does. If you want a world-class buying experience, look no further than Solo at BAIC Hatfield. Highly recommended!
53 replies
7 months ago
Absolute satisfaction
I had an awesome experience with Ooba Homeloans as a first time property buyer. They made the application process simple and straightforward. They went the extra mile to explore options for bond offers and negotiated the best deal with a bank I had been trying to bank with for decades. Ooba Homeloans, you’re simply the best.
53 replies
19 months ago
Disgruntled customer
Poor customer service from application to finish. I had to constantly call them to review my application and arrange for Fibre installation. Technicians arrived late, could not finish the job and days later a new technician was sent without handover from the previous guy, and he too could not finish the job. No comms from the company to apologize for the inconvenience and discuss their plans to address installation challenges.
0 replies
48 months ago
Pathetic service! No, actually “what service”?
UberEats has a very poor service, it’s pathetic. I thought it was a Bloemfontein issue but had similar experience in Cape Town. When you want to place an order the “delivery” option is often not available and you have to opt for “collection”. Sometimes they decline the order due to “long delivery distance” which surprisingly is less than 5 km and their counterparts have no problem to take the same order and deliver. Yesterday my delivery guy went to the wrong hotel entrance after I clearly stipulated the correct entrance at reception. As a result my delivery was delayed and annoyingly UberEats called and sent me a notification warning to cancel order with full delivery cost payment. As if that was not enough, when my food eventually arrived it was cold and the drinks had spilled over the food. No apologies were given when I pointed this out, only excuses. Hayi ngeke….ANDIZI!!! 😠
0 replies
64 months ago
Great agent service while in distress
My call centre agent Bheki Seboage gave me the greatest service when I needed a jump start. He made regular follow ups until the appointed service provider had arrived.
56 replies
135 months ago
2x Dessert with ants
I was at the Kloofzicht Spa with my wife On 01/03/15. The package came with lunch and dessert. My wife's dessert was the Chef's special. It contained wafer, ice cream, strawberries and sauce. After 3-4 spoons my wife saw a swarm of ants inbetween the crushed water. We called the waiter and complained. At that time the chef came out and just went past, giving us a look. The waitor came back with another dish of same dessert, saying that the chef apologizes. Upon examination we discovered that the new dish also had ants. The chef never came out to apologize or find out how he can appease us for this problem. Instead we were told by the lady at the front desk that the head chef examined the dessert and found that there were no ants but pieces of berry. We did'nt see any need to argue the point out. At the end we were refunded R13,00 for the dessert. But that's not the point. The point is my wife injested infested dessert and no senior person came to investigate and apologize to us as customers. Is this how they treat all their customers (skip apology and refund small change)? Need I play the race card here or is there another explanation for the chef's arrogance? Disgruntled!
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
1 (16.666666666666668%)