KP
Kim P
Active since Mar 2015
5
Reviews
0
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Reviews
5 reviews17 months ago
DISGUSTED TO SAY THE LEAST
On the 27th November we ordered a team breakfast and below was what went wrong: * Sausage Egg Mc****in Meal - got the Mc****in only * 2 x Sausage Egg Mc****ins - 1 didnt have egg on * 4 Chicken Tenders - Got 3 & a half and no sauce * Boerie Hashbrown burger - got a jalapeno burger When I called the McDonalds in Marlboro Gardens, I spoke to Ndibuwo (Manager) and he said there is absolutely nothing he can do and he's sorry. I must request a refund from Uber Eats (whos refusing to refund me). Ndibuwo said or I can get in my car and drive to them and he will rectify my order. I then emailed customer care and Zion called. As soon as Zion heard I ordered from Uber Eats, he too refused to assist any further! Where is the accountability here McDonald's? It was a big order, I have only listed the ones we had issues with and PAID for!!!!! I will take this further, I will escalate this! I am absolutely mortified by the service, the attitude and the lack of customer service, even from your customer service department!
0 replies
125 months ago
Unacceptable Service
I went to John Dory's on the 1st Jan 2016. On arrival i was told that there would be a 20 min wait due to them being short staffed. We arrived at 13h20. At 13h35 we were seated and placed our drinks, starter and main meal orders. At 14h45 our starters arrived ONE at a time. We literally watched each other eat. At 15h30 we eventually got served our LAST starter, by this point not 1 waiter or manager had been to our table since 13h45. At this point called for a manager and was promised the service would improve. We still were not offered another drink or had our plates from starters and glasses cleared off our table. We ordered ice creams for our kids and they came to our table melted and incorrect, i have taken photos.The manager promised he would personally attend too us. 3 hours into our visit to John Dorys we had ONE drink and ONE starter served in drips and drabs. At 16h15 the manager had NOT assisted us as promised so we cancelled our main meal order and left!!! I have a 7 month old baby and by the time we had left she was screaming blue murder as she was starving and i should have been at home to feed her! We are on holiday and it was so disapointing!!!!!
75 replies
134 months ago
Fly Eggs
We ate at this restaurant yesterday. Spent R386 on a meal for 2 people. On our first serving my husband found FLY eggs on his pork slices that he just received from the buffet. When he took it to the owner tilo show him, the owner said it was carvings off the pork. I have taken a photo. What pork has pure white/yellow oblong shavings? Pork has fat and fat is see through. And then it begs the question...how did the 'pork shavings' get ontop of the gravy my husband covered his pork in AFTER it was carved??? its FLY eggs! And tgen the owner scrapes the eggs off and sends my hubby back to his table with his same plate of food and doesnt look at us again. No apologies, no acknowledgement....NOTHING!
0 replies
135 months ago
Life or Death
?Hi, I have emailed the ful storry to hello peter email address as its too long for this box, but it will also be in Roodepoort Record.<br> My bearings were replaced, we got a 6 month guarantee, bearing ceased after 1 month, FNJ replaced the bearing BUT refused to reinburse me the R900 I had to pay to tow my car to them. Im 6 months pregnant and I have 2 kids, according to the 2nd opinion we got, if I was driving faster, my car would have flipped, and it would have been a matter of life and death. The owners wife, Natasha, is rude unproffessional and really doesnt know what client service is. If you are desperate and have NO alternative and you NEED to use this company, deal with Francois, hes the only decent person working there, its a pitty his wife feels the need to get involved in things she doesnt understand. I have taken legal action and the ombudsman is in agreement that the R900 should be refunded...stay tuned...?<br>
0 replies
135 months ago
parts failing resulting in driver safety
I have emailed the entire story as its too long to fit in this box...<br> But beware people, FNJ Auto give guarantees on work done and dont honour responsibility for extra costs when their workmanship fail. Phoning and shouting at your clients thats spend thousands of rands on your business as scary and unproffesional to say the least. Never have I been treated this way. If you deal with them, go through Francois, he is proffessional, polite and mannered. Avoid dealing with Natasha!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
4 (80%)
1 Star
1 (20%)