AK
angela K
Active since Mar 2015
5
Reviews
0
Industries
Reviews
5 reviews67 months ago
Scammers and Frauds
So I'm not the only one who was scammed, doesn't make me feel better, but at least putting this on a public platform helps stop others. Yes, after selecting the free sample and trying to pay the R70 postage, I was charged the full R1902 for a 16 week course which has never arrived. Follow up emails tell me that the problem is more than likely at customs as the order has left the warehouse. Also tried to call the number provided and the response in a foreign language then alerted me that this was a scam. BUT, only after they deducted a further R1883 from my account. I went to my bank within 2 hours of receiving the transaction SMS to stop or reverse the amount, but of course this cannot be done. After filling in dispute forms, speaking to consultants and cancelling / reissuing my card I was hoping for a resolution. Now 17 days after that the bank is changing it's story, "apparently" if you enter your banking details on a website that gives the company (in this case scammers) authority to debit you as they wish. I've never heard such @#!%& in my life. The dispute was rejected, I was told to open a fraud enquiry, this was rejected and I've been scammed out of just less than R4000. The most interesting thing is when I email these frauds again, they still tell me my order is on it's way (nearly 2 months later), they have my address correct, but further in the email it confirms the address again with slight changes to the details so the order (if it was valid) would never reach you ..... check your order emails. Then the cheek to ask "is this address correct"?????? Shame on these MF's who steal from vulnerable people who are trying to improve their health / weighloss.
0 replies
67 months ago
I was scammed and FNB just keeps referring me backwards and forwards with no result
From Branch staff, to the online "My service suite", to calling the help desk, no one is able to be of assistance and each person gives different feedback. I erroneously made a purchase online and after 3 weeks when the product didn't arrive, I was beginning to get frustrated. The following month this same company debited my FNB account for which I didn't authorise. Immediately after receiving the banking SMS I went to my branch to stop this amount. Firstly you can't sit and speak to a consultant this all has to be done online or on the phone. 4 different consultants over the course of 1 hour faffed about and finally I was told by the last consultant that 'she is not actually allowed to assist me' WHAT DO I PAY BANKING CHARGES FOR????? Anyway, she cancelled my card and issued a new one, helped me fill in a dispute form which she then emailed back to the department concerned. A few days later I received a SMS to say the dispute is rejected. I tried to follow up telephonically but the options advise that this can ONLY be done on the banking app. Really!!! I finally got through to speak to a "person" and after listening to my story told me this was actually a fraud case. She took down the details and advised I would get feedback in 48 hours. Yesterday, more than a week later I called the fraud helpdesk and was advised that the enquiry was still opened, it would be escalated and I'd have feedback by COB yesterday or early this morning. As expected, NOTHING happened. I called again today and after holding for nearly 45 minutes, I was told that this is not a fraud case, but a dispute case. Please people get your stories straight. Jacques Duvenhage who I spoke to advised that because I purchased the first time, the merchant could debit me again and it wasn't fraud, even though looking into this purchase it is a scam from the Phillipines. When I said I wanted to speak to someone his senior to take this further, his answer is that everyone is equal and I'm speaking to him. I was scammed and then debited a 2nd time, but must just sit back and accept this disgusting service from FNB where no 2 people I've dealt with have had similar stories. It's pathetic, best is you "aren't allowed to speak to an actual person"
159 replies
122 months ago
No response received after many attempts to solve
On 26 March my son & I attended a viewing of the Superman vs Batman movie, 17h00 show at Eastgate Ster Kinekor. The entrance to the cinemas are cramped for which we and multiple movie goers were going into while the IMAX show finished & those people left.<br> After the doors were opened (cleaners finished) everyone pushed their way in, NO LIGHTS ON IN THE CINEMA, except the blue line on the steps, the pushing crowd seperated my son & I. After he found me & our seats in the front row, he was in pain, he had been pushed & fell down the stairs from the top of the seating area to the bottom step. He said he'd be fine & I elevated his leg onto mine for the duration of the film because I couldn't get him out in the dark.<br> After the movie I had to battle to get him up the stairs injured & to the manager where a complaint was logged & medical assistance called. The security guard took photos & statements before the ambulance took my son to the Life Medical Centre in Bedfordview. <br> The costs for this negligence needs to be recouped from Ster Kinekor & after logging numerous queries on their Facebook page and website NO ONE HAS MADE CONTACT.<br> His injuries were not self inflicted & we want answe
0 replies
135 months ago
No refund of payment promised
I made a booking for my son to attend a camp during the upcoming school holidays and received a confirmation of his attendance, payment was made when I received funds only to find out that the camp was cancelled without me being notified, or I wouldn't have made payment.<br> I was asked for banking details to do a refund on 12 March 2015 which I provided, to date I have had NO feedback from TOPSchool of any form, no replies to my emails or refund of my money.<br> Totally unacceptable, not even the phone is answered or a facility for a message to be left.<br> Just want my money back NOW!
0 replies
135 months ago
Telkom's bad service in cancelling a line
I called the 10210 call centre & held on for over 1 hour before being able to speak to a call centre agent, I was cancelling my mother's land line as she had a major medical emergency & was no longer living at that address. The line was confirmed cancelled & when asking for a settlement figure, I was told to speak to accounts, that took another 45 minutes to get the right person, finally I was given an amount which I went & paid. A new statement has now been issued with another months charges (no calls) even though the line no longer exists. I called 10210 again, cannot get through as the number related to my call does not exist!!! So what does a person do, they advise using [Email Removed] but no one responds. Today I call again & select \new customer' which gives me access to someone to speak to. THE PROBLEM IS THIS ..... AS MY MOTHER DID NOT GIVE TELKOM MY ID NUMBER TO ACT ON HER BEHALF
75 replies
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