RP
Ria P
Active since Mar 2015
9
Reviews
0
Industries
Reviews
9 reviews15 months ago
I needed help with self RICA and the WhatsApp chat is manned very well
I needed help with self RICA and the WhatsApp chat is manned very well. Fast, efficient, thoughtful responses. I am super impressed with the ease of ordering a simcard. Delivered on day 3. Easy to install, easy to use.
0 replies
15 months ago
I would like to write a review about Home-Connect
I would like to write a review about Home-Connect. I am very pleased that whenever I call or email Home Connect, the phone gets picked up or the email gets answered. I did not have this luxury from Supersonic. Home Connect has made joining very smooth. The staff are knowledgeable and caring. The processes work and after the router was delivered today, I actually have proper speed with the fibre in my home.
56 replies
20 months ago
No COC for 17 months. Batteries taken and never returned.
<div>Gerhard's team installed a solar upgrade in April 2023. It is now September 2024 and I still haven't got a COC. I have called him at least three times a week and he keeps fabricating lies and excuses that keep changing. He is not reliable and also is not an electrician and also does not employ an electrician who can issue COC's. He also took out solar panels that were damaged and said the company who produced them said there is damage that the warranty will not cover and insurance will not cover, so I had to buy new ones. * months ago my batteries smelled of smoke. He took them to the company that made them( Pylontech). He has not brought them back. They were under warranty. He says the company will not honour the warranty and he had to pay them to fix the problem. He said so many times it will be delivered the following day. I have been calling him three times a week for the last 2 months and his excuses change and don't make logical sense. No service and he will not show me proof from the battery company that he handed them in or drive with me to the battery company.</div>
0 replies
21 months ago
Left withiut COC or batteries after a solar upgrade.
I asked G&S Technologies to service 2 Pylontech batteries that smelled like they are burning after they upgraded my solar system. I have been waiting 7 months, complaining regularly that I need the batteries. I also have been waiting 14 months for the COC since they upgraded my solar system. I have been told they don't have time to fetch the batteries, that they fetched the batteries and it was in another store, that I cannot fetch my own batteries, because they can't disclose their service providers. I have been told more than 20 times that the batteries will be delivered tomorrow. I have been told the COC will be emailed to me and that it is done. The COC is in a box after they moved. That the electrician who did the COC split ways with them. That the COC will be redone. They lost the count of the amount of plug pints and lights etc and I had to redo it. Very very frustrated being told there is no problem and it will be done tomorrow. Tomorrow never comes.
0 replies
21 months ago
Slow fibre and extremely poor customer service.
Customer service is extremely poor. I requested an upgrade to higher fibre speed since 21 May 2024. I had to wait up to eight hours for an unhelpful response on the WhatsApp line, 30 minutes to hold on the phone without the phone being answered or if answered being sent to the Internet link that was being upgraded. I am still waiting for an email reply. Despite me having a ticket for the upgrade, it has not been effected in 2 months. My fibre is down at least 40% of the time and slow the rest of the time. Horrible company.
0 replies
54 months ago
Perfect Partners Matchmaker and Date Coaches
<div>I have had disappointments in waiting between 5 to 11 days to have email enquiries answered as their emails get lost after they send it and they don't receive your emails. I never got apologies for bad service and could not tolerate the tone they give advice with and the excuses anymore. Guess I am used to better service providers. When I cancelled my contract, I realised they count an introduction as a profile sent to you of someone who doesn't even want to meet you. They charge you for these. (You get to see 20 profiles of members per year. You don't meet 20 people.) There is also a R3000 non-refundable fee and a R1000 cancellation fee.</div>
106 replies
61 months ago
No go. No returns offered.
I paid express shipping and it took a month for my order to arrive. Two out of three items did not fit and was poorly made. I could ship it back to China for roughly R700 to get my refund of R1000. Or the could pay me back a tenth or they send an extra item for free. Poor comprehension by the Chinese customer service agents, who don’t understand English well. It took 12 emails to order an extra item and I do not have a lot of hope it will ever arrive. No tracking details sent this time.
0 replies
61 months ago
No product or refund received after 10 months of complaining and reminding them.
I ordered a Jean on 06/06/2020 and emailed four times to check why it has not arrived. “Customs” delay was the explanation. By 24/12/2021 no reply to my questions. By 10/03/2021 as a reply to my reminder “the previous lady did not follow up and was let go”. By 09/04/2021 I demanded a refund, which still has not been deposited by 21/04/2021. This is theft. The owner, Wanda, never follows up on anything. They are happy to steal your money.
53 replies
135 months ago
Updating information leads to major buggerup
I updated my details with Discovery. I got assured everything is in order. The next month Discovery put through a debit order for double my premium. I enquired and had to prove to them that I had been a member for years and get my bank to send them proof that they received the previous month's debit order. Then, because the double premium debit order was returned unpaid I had to EFT my premium. Then after five days, they refunded me one premium. Now they asked me to do another EFT for the same amount! It took 7 emails and sending proof of payment and at least 4 hours on the phone. No one listens at Discovery. And I am suspended due to no fault of my own. So disappointed.
77 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
5 (55.55555555555556%)