AW
Ashley W
Active since Mar 2015
8
Reviews
0
Industries
Reviews
8 reviews44 months ago
Green Point Virgin Active Cape Town
I trust this email finds you well I would formally like to log a complaint against the Green Point Virgin Active upon the incident that took place on 8th of August 2022. Approx 17:40-17:45. As I entered the club at the time estimated, the screen pops up which is the norm of my payment situation.(WE ARE FULLY AWARE THAT THE SCREEN JUST WANTS TO INFORM THE MEMBER THAT THE DEBIT ORDER BOUNCED) Gabeeba, which was receptionist on duty asked am i aware. i responded yes at the time, i usually pay late every month, there is a note made on the system. I pay late every month and I go to the gym at Silo Virgin Active. Please can you just access me ? Her response was a dead No, i cannot let you enter the club and you need to stand one side. I was shocked when I couldn't enter a club,however I stood one side waiting for whatever was to take place. However, she just continued chatting to her colleague. I then went back to her and asked for her name. The response was shocking, she pulled her blouse closer to me holding her name badge, "my name is Gabeeda, please call head office and have a wonderful day with a smile" Questions I have pertaining to this 1) Perhaps if you did your receptionist position more efficiently you would have found that there is a note made on the system that I pay late, instead you just denied my access with a smile and left me standing one side. 2) Who gives her the authority to decline my access, when we are fully aware that the second debit order has not even taken place to deny my access. As well as you will find that I do pay by the 10th of every month, i am not in arrears with my account. There are thousands of members that pay late and never by the 1st of the month, Since there is a note and since no arrears as well as the system does not deny me. I want answers 3) The screen that pops up has nothing to do with denying me access since I was at Silo that morning, only reason why I wanted to go to that Point Virgin Active in the afternoon was because I missed my yoga class at wembley. However,I live in Mouille Point, a 5 min walk which was practical for me to just go around the corner. This has set me back from going to Point Virgin Active moving forward. I called VIrgin Active Green Point once I arrived home at 17:55, of which I called 3 times to just get a response, since I was disconnected on my previous 2 phone calls. Gabeeba answered and then I realised that there was no attempt on my side to reach management. Left it for 3 days, in which I called the head office and spoke to the switchboard operator, of which she informed me that the head of customer service would call me right back. She just stepped into the office.This did not materialise I have many questions pertaining to this incident and hopefully you can shed some light upon this situation. I have emailed Isak Labuschagne as i want a response from this as well as i am not taking this situation lightly. Please do find this tagged on your facebook page as well... Conclusion Just remember i pay R1820 MEMBERSHIP FEES, no discovery discount membership fees. My approach is If you cannot provide a service to your members, and you don't take complaints seriously then you should deal with the consequences. We have every right to be heard, and this type of service I shall not stand for. I have given Virgin Active the time and decency approach to respond and deal with it, however you have failed on every count.
0 replies
50 months ago
Brandon was excellen...
Brandon was excellent, patient as well as friendly...
53 replies
51 months ago
Incredible Connection V & A Waterfront (2 recordings provided)
If you want exceptionally BAD Service. This is the store to go too. After a telephonic conversation, 2 recordings proving the consultant is in the wrong. The general manager has the ordasity stating in an email regarding my future purchases with Incredible he will gladly assist me. You joking? Do you honestly think I am going to return to the store when in fact you haven't done anything to amend the situation. Email below (Dated 2 Feb) Hi Timothy Totally understandable that you need to look at everything... However, as much as I understand you need to look at all the facts. The bottom line is your staff member was out of hand. Firstly, she didn't need to indicate to me that I was rude when all I wanted was a simple packet to leave the store. 2) I requested for this packet 5 times 3) Your supervisor then interrupted indicating I am being rude, as well as she is sick and tired of dealing with rude customers. 4) Again, your staff member raised and pointed a figure at me, speaking back while I am chatting. Which instead of calming and rather interrupting me got me worked up, then called security ... for what? To show that you dominating the situation. You need a valid reason for this, provide one? 6) Security staff speaking as if I am not present amounst the staff in there african language as if I am not present. If you call security then indicate what you calling them for... instead they there and unaware of why? 5) Refused to credit my item in order for me to leave, kept me in the store for a further 15 min, of which your other staff member assisted by asking her to credit the item. 6) The item then was credited, I have requested a copy of my original sales receipt... since you kept the sales receipt. She refused to provide a copy. Whether your purchase receipt details are on the credit note, the consumer protection act clearly states you cannot refuse it. I asked for a copy and still need this copy for my accountant. Conclusion You investigate, I await my feedback and I would like this via email in writing. Your staff member was out of hand, the service at the store of which I experienced was not within standard. This entire situation has consumed plenty of my time as it is. I am stating this very clear since I have had to type in detail upon this again of which I discussed with you earlier. I will not be leaving this here. I have also requested the persons name, of which you not wanting to provide me with. What is this reason ?
0 replies
51 months ago
Exceptionally BAD SERVICE (2 recordings proving this)
If you want exceptionally BAD Service. This is the store to go too. After a telephonic conversation, 2 recordings proving the consultant is in the wrong. The general manager has the ordasity stating in an email regarding my future purchases with Incredible he will gladly assist me. You joking? Do you honestly think I am going to return to the store when in fact you haven't done anything to amend the situation. Email below (Dated 2 Feb) Hi Timothy Totally understandable that you need to look at everything... However, as much as I understand you need to look at all the facts. The bottom line is your staff member was out of hand. Firstly, she didn't need to indicate to me that I was rude when all I wanted was a simple packet to leave the store. 2) I requested for this packet 5 times 3) Your supervisor then interrupted indicating I am being rude, as well as she is sick and tired of dealing with rude customers. 4) Again, your staff member raised and pointed a figure at me, speaking back while I am chatting. Which instead of calming and rather interrupting me got me worked up, then called security ... for what? To show that you dominating the situation. You need a valid reason for this, provide one? 6) Security staff speaking as if I am not present amounst the staff in there african language as if I am not present. If you call security then indicate what you calling them for... instead they there and unaware of why? 5) Refused to credit my item in order for me to leave, kept me in the store for a further 15 min, of which your other staff member assisted by asking her to credit the item. 6) The item then was credited, I have requested a copy of my original sales receipt... since you kept the sales receipt. She refused to provide a copy. Whether your purchase receipt details are on the credit note, the consumer protection act clearly states you cannot refuse it. I asked for a copy and still need this copy for my accountant. Conclusion You investigate, I await my feedback and I would like this via email in writing. Your staff member was out of hand, the service at the store of which I experienced was not within standard. This entire situation has consumed plenty of my time as it is. I am stating this very clear since I have had to type in detail upon this again of which I discussed with you earlier. I will not be leaving this here. I have also requested the persons name, of which you not wanting to provide me with. What is this reason ?
0 replies
52 months ago
Collection Club - Alice Lane Sandton
I would like to log a formal complaint in writing. I belong to the collection club status. As you are aware of my status being at Collection Club, I find the Alice Collection club in sandton quite disfactory while i am on holiday. I have entered the club on numerous occasions, The reception staff (gentlaman and lady), Finding them not friendly, don't acknowledge or say goodbye. I was never guided as to what the club offers and neither what it doesn't even after the receptionist was aware that i am visiting. I don't find a jacuzzi in the club, it is not my position to ask when I should have been informed knowing that I am visiting. When I access the club that is even a process, yes I am fully for for being scanned (temperature check, sanitize even though your sanitizer machine had no sanitizer on the first day I accessed) Everything that i need to find, i need to search on my own, such as your small lockers in the entrance. The service in general is poor and unacceptable, I pay nearly R2000 a month membership, shape up, I shall be escalating my concerns on social media upon virgin active Collection Alice club on how I find service and as to why you assume you are doing me a favor to gym at one of your clubs. Perhaps if you improved your service you would have more members. Questions I need to raise are the following! 1) Reception is the most important part of any business - This I find poor 2) Why was I not explained or asked? Do I have any questions where things are in the club since the receptionist was aware that it is my first time. 3) Can have a conversation with a member,, yet you can't say goodbye, the gentleman that served me on the 26/12/2021 did not acknowledge me.(multitask) 4) Upon accessing, i need to pass through, the receptionist stairs at the screen as if i am being denied and i wait - what i am i waiting for? 5) I am not asked how many towels i am wanting or even a word is spoken to me, i am pointed upon sanitizing as well as the sign at reception upon Covid 19 protocols. Totally disgusted - Is this the norm for your elite status members? Or are you only selective on who you want to chat to or not .... 6) Access Card pointed too, only words i am spoken to are if it doesn't scan - i should try to scan again and not hold my fingers by the bar code... Now, you wish me to keep quiet and pay for this type of service. I am going to tag the club and see reviews and posts after my complaint to see what people think of this club as I am livid and angry....
0 replies
68 months ago
AQUAZANIA - CANCEL MY SERVICES AND I WISH TO INFORM PPL THAT THERE SERVICE IS SHOCKING
Please never use Aquazania EVER, The worst possilbe service one can ever encounter. These are the following experiences i received 1) Emailed and messaged Anthony the rep that signed me up, as much as i understand he doesnt deal with the repairs and services, all he can do is log a complaint. however Aquazania doesnt see fit to keeping there promises. I am ensured 24/48 hour turn around. In one month i have had 3-4 complaints regarding the machine and the machine replaced. Yet, the very minute the technician goes out the door, something happens and i wait for an entire week (7 days and longer) just to be attended to. I call call centre, all i am told is that they can see the log has being called 2) Very quick to pick up the phone to see if i am needing coffee / i mentioned to the consultant that my machine was logged, when would he be coming. His response was "he can see the call has being logged"thats 6 days ago 3) Call the number for Aquazania, either unreachable as the number is off the hook, ask for the manager. Well, he never returns your calls 4) I have requested a statement on several occasions. Since its unlawful to debit my account without sending me a statement. Well, still nothing is responded to by that from anyone. 5) I have emailed to cancel my service as this is still within the one month trial period. - NO RESPONSE Thank you Aquazania, please i mention to EVERYONE, NEVER USE THEM. There SERVICE is SHOCKING ... Not just saying this. I have given them chances for an ENTIRE MONTH ENOUGH IS ENOUGH
0 replies
69 months ago
WEB PARTNER - THINK THEY DOING A FAVOUR BY PROVIDING A SERVICE
I am not happy being a first time client. I was happy that i received a call immediatly after i submitted my details online. Charmaine contacted me, twice being a little sarcastic (perhaps thats just how she came across). Charmaine informed me on my second call, they are able to assist me and she send me an email (no email recieved, perhaps confused with someone else) she also informed me that Johan will contact me. Well its on day 2 now. My business is not a priority i will find anther IT Company that can provide a service. NOT WORTH IT How can you be confused, then i heard she mentioned a previous company on the phone, when i confronted her I was informed in a way that i heard incorrectly. I dont want to deal with this company
0 replies
124 months ago
Service level at woolworths - Appauling
Firstly, the queue at portside end of November was approx. 30 customers - 3 cashiers and the coffee counter serving members... I had my rewards card swiped with such a shrug off attitude to get me out the store to serve the next customer I lost out on my discounts which were offered to me by having the card. Secondly, Christmas day I decided to go to the Waterfront Store I was then approached by a begger wanting money towards some shelter... there were staff at the refrigerators however no one could say anything. I then left for Portside. I cannot type as much as I need to type regarding the service I receive at Portside, all I can say is I complained and was informed the GM would call me and till date he never responded. Only when I logged the call of what I encountered several days ago, all of a sudden my phone now rings and I refuse to speak to him. I mentioned to head office my details have changed. My tittle is Doctor and I am addressed by Mister. I requested that the branch manager not call me and I will do what is required for the store to improve. Lastly, the one manager is always outside, note (ALWYAS) I have never seen her in store except by the entrance outside ....
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)