KM
Kurhula M
Active since Mar 2015
4
Reviews
0
Industries
Reviews
4 reviews61 months ago
Excellent customer service
I bought brown pita bread and it went mouldy after a few days. I sent an email to blue shirt bakery and Coleen Kriel replied within an hour, apologised and promised to send a replacement product within 10 days. The replacement products came in under 10 days and I am very pleased. As a loyal customer, I truly appreciate the customer service and swift response in handling the matter.
53 replies
68 months ago
Dry Pizza!
I bought a crammed crust pizza on 31 August 2020 at their Mall of Africa branch and when I got home there were no sauces in the pizza. I contacted their customer care department and told them it was dry, I have not received a response to date. This is after finding hair in my pizza in June. I am disappointed in Debonairs!
0 replies
99 months ago
Unappealing Food
I am disappointed with the quality of service that I received at Fishaways Bluehills. I went there on 16/02/2018 and ordered the F7 and after paying for it I was told that it would take 25 minutes. To my disappointment when I got home to eat the food I found tht the chips were brown and didn't look appealing. The hake and calamari rings were also burnt and the rings didn't quite match the usual standard. I even took a picture of the food. This is not the first time I experience a problem with this particular franchise as two months ago I was served hake that still had scales in it. I had to call the store, negotiate that they replace the order and give me a complimentary drink as I would have to drive back, they agreed after much negotiation. However, this time I had to settle for a meal that didn't deserve to be served to a paying customer as I couldn't manage to go back to the store. I'm never going to buy at this franchise as I don't believe that the staff here go out of their way to serve customers good quality food. I've been to the one in Broadacres and the staff is friendly and they offer the best quality food.
105 replies
135 months ago
Unsatisfactory service
I lost my cellphone and had to buy a new sim card and do a sim swap. I called 173 and Ximangadzo picked up after 15 minutes while I was on the line, I was asked details such as what time did I last use my sim card, my last recharge amount and on what day it was, how many years I have been using it. Then I was told that their system is rejecting my details. How on earth am I supposed to remember every detail to precision? When I told her this she just simply told me to hang up and call again when I have the correct details. Where am I supposed to get these details when MTN as a service provider is supposed to let me know. On my second attempt a lady asked me the same questions only to also tell me that my information is incorrect and that I must go to the police station to write an affidavit stating that I do not remember information about my sim card details. And only then will they be willing to do a sim swap. Since when did doing a sim swap on my own sim card require so much work?! I have been with mtn for close to 10 years and never have I ever been so disappointed with their service! I have so many contacts on that number that I am going to lose because of this. Disappointed.
76 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)