LN
Lindumusa N
Active since Mar 2015
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
URGENT COMPLAINT: Incorrect Debit Order, Duplicate Charges & Unauthorised Billing – Refund Required Immediately
Dear DStv Customer Care, I am writing this email in utter frustration and disappointment following the recent unauthorised debit order of R1,947.84 processed on 25 October 2025 against my account. I would like to make it clear that this debit order is incorrect, unjustified, and unacceptable. Firstly, I have been charged twice for both my DStv Internet 400GB Subscription and DStv Compact Subscription. On top of that, a so-called “Balance Brought Forward” of R610.84 has appeared on my account — with no explanation whatsoever as to where this amount emanates from. Secondly, I have also been billed for two routers, despite being clearly informed that my previous router contract had expired and that I was to take a new one. I comp**** and received the new router, which, from the date of delivery, never worked until I was assisted by Zimkhitha Tyhopho on 24 October 2025. I would like to acknowledge Zimkhitha’s excellent support — she was the only one who effectively assisted me and got the new router working. I even rated her a 10/10 for the service she provided. However, my appreciation for her service does not erase my complete dissatisfaction and anger at the way MultiChoice has handled my billing. It is unreasonable and ********* for MultiChoice to debit such a huge amount without alerting me properly — a mere SMS three days before debit is not sufficient communication for such significant changes. This entire experience is disrespectful to loyal, long-standing customers like myself, and it has truly made me reconsider my relationship with MultiChoice. I therefore demand the following: 1. An immediate reversal/refund of the incorrect debit amount of R1,947.84. 2. A detailed breakdown explaining the “balance brought forward” and the duplicate charges app****. 3. Confirmation that the old router contract has been permanently cancelled and that I am not being charged for two routers. This matter requires urgent attention and resolution within 48 hours. Failure to do so will leave me with no choice but to escalate this issue further to the Consumer Protection Office and other relevant regulatory bodies. I have been a loyal DStv customer for many years, but this kind of treatment and lack of transparency is completely unacceptable. I need my money refunded immediately. Regards Lindumusa Nxele DStv Customer Account Number: 2425649 Contact: 0721915849 Email: Lindumusa.Nxele@gmail.com
0 replies
27 months ago
Heartfelt Gratitude for Your Support and Assistance : Zulfah
Zulfah from MSD Consulting May the Almighty bless you abundantly for your kindness and generosity, Your actions have not only provided practical assistance but also restored my faith in the goodness of others. I sincerely appreciate your dedication to making a positive impact in people's lives.
58 replies
33 months ago
400GB DSTV internet depleted within 2 days
Dear Multichoice Support Team, I hope this email finds you well. I am writing to express my deep dissatisfaction with the DSTV Internet service that I recently subscribed to. My experience has been quite disappointing, and I am in need of urgent assistance to address the issues I am facing. On the 25th of July, I received the DSTV Internet package, and since then, I have noticed significant discrepancies in the data consumption. Within just a few days, I received an SMS notification on the 29th of July, stating that 80% of my data allocation has been used up. To my surprise, on the 1st of August, I received another SMS informing me that my data has been entirely depleted. Such a rapid depletion of data is highly irregular and seems to indicate a problem with the service. I have taken necessary measures to monitor my data usage, and I can confirm that my online activities have not been excessive enough to justify the excessive data consumption indicated by your system. Moreover, I have experienced frequent disconnections and poor internet speeds, which further exacerbate the problem. This has significantly impacted my ability to perform crucial tasks, including work-related activities and leisure browsing. As a loyal customer of Multichoice, I had high expectations for the DSTV Internet service, but it has failed to meet even the basic standards of reliability and value for money. I rely on a stable internet connection, and the current performance of your service is utterly unacceptable. I kindly request that you investigate this matter urgently and provide me with a detailed explanation of the excessive data consumption and poor service quality. I also urge you to rectify the issue promptly to restore my internet service to an acceptable level of performance. Additionally, I would appreciate a detailed breakdown of my data usage, indicating the dates and times when the data was consumed. This information will assist me in understanding the root cause of the problem and help me make informed decisions going forward. I trust that Multichoice values its customers and strives to provide top-notch services. I am hopeful that you will address my concerns promptly and take the necessary actions to resolve this matter to my satisfaction. Please respond to this email at your earliest convenience. I eagerly await your swift and satisfactory resolution to this issue. Thank you for your attention to this matter.
60 replies
33 months ago
Disappointing Experience with FNB Law On Call's Limited Assistance Policy
I recently had an unfortunate encounter with FNB Law On Call that left me quite dissatisfied and frustrated. The company's refusal to assist in pre-existing matters despite having a valid cancellation letter during the coverage period was both disappointing and concerning. Firstly, the lack of transparency regarding their terms and conditions is one of the major issues I encountered. When signing up for their services, I expected to have access to comprehensive legal assistance, including pre-existing matters, provided they occurred within the coverage period. However, upon contacting them for help with a pre-existing issue that arose during the cover, I was shocked to be informed that they could not assist me. The cancellation letter I provided should have been a clear indicator that the issue in question occurred during the period in which I was subscribed to their services. Nevertheless, FNB Law On Call seemed determined to stick to their policy of not handling pre-existing matters without offering any satisfactory explanation. The lack of proper documentation and clarity regarding their terms and conditions only added to my frustration. Another aspect of my experience that was particularly disappointing was the customer service. When I reached out to their support team for clarification and possible resolution, I expected to receive empathy and understanding. However, the response I received was quite cold and dismissive. It felt like they were more interested in sticking to their policy rather than genuinely helping a loyal customer. Furthermore, the limited scope of their assistance policy raises questions about the overall value of their service. If FNB Law On Call is not willing to provide support for pre-existing matters, it significantly diminishes the usefulness of their legal services, especially for individuals who might have ongoing legal issues that need attention. What saddens more is that even the matter as a pre-existing condition however cancellation of this matter from my side occurred during cover which then they should not classify this matter as pre existing because assistance is required after cancellation which comes as a new process of cancellation. In conclusion, my experience with FNB Law On Call was far from satisfactory. The lack of transparency regarding their terms and conditions, coupled with their rigid policy of not assisting with pre-existing matters, leaves much to be desired. I would caution potential customers to carefully review and understand their policies before subscribing to their services. I, for one, am now in search of a legal assistance provider that offers a more comprehensive and customer-friendly approach.
60 replies
38 months ago
Unfairly treated or scammed
The overall amount I Paid them was R17 000 they told me they were going to remove me from debt review. I submitted all that they required, did all that they said I must do told me that they will go to court on my behalf and they told me that they will remove me from debt review status, the overall amount I paid for all their processes amounts to R17000 but guess what at the end they told me the court postponed it for another date as they needed more info and then they asked me to Pay another R2500 for them to go back to Court of which I refused, so which means If I had paid them overall I would have paid them R19 500. I wonder what was I paying for if till today I'm still on debt review and they told me I had to pay that R2500 for them to go back to court. Veronica was my point of contact all the proof of payments I would send to her on their scorefix email , lest I forget also the amounts I spent besides the R17 000 for printing huge affidavits and courriering to them. I don't know whether I was scammed or what you be the judge ...I reported this to the National Credit Regulator as I felt unfairly treated but I'm still waiting for their response. God will revenge for me one , day , as I took it to the Lord in Prayer.
0 replies
63 months ago
Clientelle Inconsiderate company
clientelle I doubt you are equal to your values Our Values as below: Respect: Treating colleagues, clients and other stakeholders with respect, courtesy and fairness. Customer Excellence: Connecting with our clients in a professional, ethical and focused manner. Passion: Approaching every task with determination, energy and commitment. Integrity: Adhering to high moral standards and being honest in all that we do. Teamwork: Working effectively with others, utilising individual and combined strengths to succeed. I lost my father on the 11th of January 2021 for years I have been paying for a funeral policy with clientele to my suprise when I made a claim on the 12th was then told that I am the only one covered and not my dad , I ve had a policy with clientele which covered me and my both parents , when I lost my mom in 2015 the policy paid out without any issues but with my dad that has not been the case .your consultant who I spoke to when I was reinstating this policy was informed that I wanted to cover me and my dad of which clientelle as his details since he had been covered before , I disputed this and it was sent to the so called independent arbitrator whom I was told that he or she listened to recordings to which I was not given an opportunity to listen, This arbitrator ruled in favour of the company and I was told that I was the one who was supposed to call and give my fathers details and for two years I paid for a policy thinking that it covered me and my dad . You guys are inconsiderate would never again refer you to anyone I know , Will speak badly about your business all over . You have really hurt me and did not give me an opportunity to burry my dad with dignity. No
112 replies
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5 (83.33333333333333%)