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Phila M
Active since Apr 2015
4
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4 reviews115 months ago
Car damaged at Katanga Valet Parking in Cape Town and they are not taking responsibility.
<p>I am utterly disgusted and disappointed to say the least at the treatment I am getting from Katanga regarding an incident which occurred on the 4th of October where my car was damaged. I have been following up and was even told at once by one of the manager that he was looking at the footage and would get back to me to this day nobody has even bothered to get back to me. I was abroad for a month and just got back and even then nobody contacted me. Whenever I call I am being sent around and told smebody would get back to me, one also wonders whether the way they deal with cases is based on an individual's racial profile which I certainly hope is not the case. </p>
0 replies
120 months ago
Ridiculous data charges
<p>Today I retrieved my invoice for the month May and I was shocked to find out that MTN has charged me 1264.38 when I still had data. When I called the call centre I was simply told that a call will be logged and I will only get a response in 7 days. When my data bundles are up I get a notification that I have started incurring charges and I would then purchase data bundles, and no notification was sent my MTN in this regard. This is not the first time this has happened and this first case was never resolved and all I was told was that due to the strike action at the time they couldn't assist and resolve the matter months later nobody cared to follow up on this and my complaints seem to have fallen on deaf ears, whilst MTN smiled all the way to the bank as they automatically debited my account notwithstanding the unresolved billing issue. I have 3 account with MTN and I cannot wait to move over to another service provider and port my number.</p>
53 replies
126 months ago
INCORRECT RATE VARIATION
I have vehicle loan from Standard bank which was approved at 9,25%. Following the rate hike on 19 November 2015 my interest rate should have increased from 9,25% - 9,5%. However I received a rate variation notice on 21 November 2015 from the bank incorrectly stating that my interest rate would be increased from 9,5 - 9,75%. I immediately queried this with the bank and I was reassured that this had been fixed and a new varition letter will be forwarded with the correct details which should be 9,25% - 9,5%. <br> <br> To my suprise my December statement arrived on the 17th of Dec 2015 still refelcting interest rate of 9,75% instead of 9,5%. I have called the bank to have this matter resolved but there seem to be no urgency on their part instead I am simply told that the matte will be logged and somebody would be assigned to the case.<br> <br> Standardbank is in breach of contract and the service recieved to date on this matter is appalling.
75 replies
134 months ago
POOR ADMIN SERVICE - INVOICES/STATEMENTS
I have been a loyal MTN customer for 18 years, however recently I have been battling to get MTN to send me my invoices timeously, and everytime I have to call them to ask them to forward me my latest invoices including the itemised billing which I pay extra for every month.<br> <br> At first (which was in January 2015) was told that there had been a technical glitch and that MTN is working on it but I find it very strange that 3 months later I still have the same problem. They do not seem to care and yet at the end of each month they deduct the subscription and call fees without any fail. They are certainly not keeping their end of the bargain. When I signed the contract with them the agreement was that these statements will be forwarded to me on a set date and it seem like now they just take things for granted cause they know that whether they do their part or not they will get their money and if they don't they will simply cancel the line.It is very irritating. I have to submit claims to my employer but now I have an extra burden of having to call in to ask for the invoices when they should be sending them to as per their contractual obligation.
76 replies
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