PV
Pieter Z
Active since Apr 2015
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Complaint Regarding Flight GE154
Dear Lift Airlines, I am writing to formally express my dissatisfaction with the handling of Flight GE154 from Cape Town to Johannesburg. Firstly, the flight was delayed not once but twice—initially by 2 hours and 10 minutes, and then by an additional 40 minutes. The fact that Flight GE134, which was scheduled after our flight, departed before us is deeply puzzling and raises concerns about your scheduling and operational management. Secondly, your lack of a physical customer service phone line is incredibly frustrating. Being restricted to using your automated WhatsApp chat or email creates a poor customer experience, especially during urgent situations like flight delays. When I inquired about a refund, I was told it would be credited to my Lift Wallet. However, I requested that the amount be reimbursed directly to my bank account so I could book an alternative flight with another airline, as Lift Airlines failed to fulfill its basic responsibility of ensuring timely travel. Despite my request, I was informed this process would take 10 to 14 working days—an unreasonably long period for a refund, especially under such circumstances. The delay and poor service have caused me considerable inconvenience. I had to rearrange my travel plans on the other end, incurring additional costs for changes to my pickup arrangements. It is unacceptable that the burden of your mismanagement falls on the customer. A clear explanation of how such scheduling conflicts, as seen with Flight GE134, are allowed to happen. I trust that you will address this matter promptly and restore some level of confidence in your service. Kind regards,
0 replies
14 months ago
Urgent: Contract Cancellation Issues and Unjust Billing
I am writing to express my extreme dissatisfaction with Vodacom's handling of my contract cancellation. Here are the details: Contract Cancellation: I canceled my contract on January 28th and paid the penalty fee for early cancellation on the same day. Document Submission: I sent the required documents to the specified email on January 29th. Follow-Up Calls: On February 1st, I called to check the status of my case. On February 10th, I called again and was informed that my data line was changed to prepaid, but my main number was not canceled. During this call, I was also disconnected after being transferred to a non-responsive line. On February 20th, I called once more and was told my case was escalated and a senior staff member would contact me. However, I received an SMS stating my bill for the month would be double my usual amount, despite having canceled the contract. When I called back four days later, I received a prompt message stating my number was blocked due to high call volume to 0821958. I was advised to WhatsApp 0820098624 or call 0822410004 at a cost of R2 per minute. Issues: My main number is still not canceled. I am being billed double despite canceling my contract. I am being charged to resolve an issue caused by Vodacom's poor service. This situation is unacceptable. I demand immediate resolution of my contract cancellation and a refund for any unjust charges. I expect a senior staff member to contact me directly to resolve this matter.
124 replies
15 months ago
Repeated Billing Errors and Unresolved Payment Demands
I have paid my medical bills twice due to a glitch on your side, and yet I am still receiving phone calls demanding payment. I used the QR code provided in your letter, but despite this, I continue to be harassed with payment requests. When I answer these calls and explain the situation, I am told it will be looked into, but nothing changes. This is unacceptable. Your company clearly lacks functional systems and internal communication. I demand immediate resolution and confirmation that my account is settled.
212 replies
134 months ago
Change of number issue
I have phoned the call centre on 12 of April 2015 to change my number due to being stalked by a person involved in selling diamonds illegally and reported it to police and need to change number since the policy is not doing anything to help me, they said theirs problem, due to the number a MTN number where, after week they phoned back and said sorry they got only back to me now, that was week ago, this week I phoned again to ask why it was not yet changed, then i was told it was and deleted number, then they told me Friday that they will follow up within 48hours well that's all most done to and i still receive calls on my old number from the people stalking me!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)