CV
Candy-Marie Van Rooyen
Active since Apr 2015
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Incredible Service! Fantastic Team!
We’ve worked with Artlab a couple of times now, and their professionalism and kindness are truly second to none. The technology they use and what they were able to create for us was nothing short of epic, they genuinely turned our imagination into reality, and nothing felt impossible. Chris personally sat with my husband to ensure every finer detail was considered and executed exactly to our wishes. Such a friendly team, such a phenomenal vibe, and an absolute pleasure working with everyone at Artlab. We’re really looking forward to working with them again soon.
0 replies
18 months ago
So impersonal, not worth it
We have friends whose international flight was cancelled. I tried to assist in rebooking their flight as the cancellation happened after they checked in. 1. You can’t manage a booking after check in, please call our service desk. Fine I called the service desk. 2. Service desk asks for ID number linked to the booking. They foreign and it wasn’t mandatory to enter one when making the booking so we had none. We couldn’t go further!!!! We tried emailing only to get an AI robot answer the same stupid answer with absolutely ZERO resolution at all!!!
0 replies
70 months ago
Impossible to get any response from you!
Hi there I’m desperately trying to track my parcel. According to tracking it arrived in Johannesburg from Zurich 3 days ago but had no further information. I have tried calling but NOONE answers...this was sent priority and with tracking! Please respond...I’ve also sent emails but with no response.
0 replies
73 months ago
HELP...I was once impressed but that is quickly disappearing...
Hey ABSA, I was so impressed by your online application to give assistance to those needing a payment holiday for their Vehicle Finance which I desperately need. However it has been over 3 weeks since I sent the request, with my instalment coming up in a matter of days and I have had no response. My excitement and first impression of your assisting service is very quickly diminishing. Case No. C-04446547.
210 replies
76 months ago
Impossible to actually speak to anyone...
I have tried to get through multiple times on your number this morning, and it just cuts me off after making me hold for ages!!! And I’m phoning from abroad... I have spoken to your Vehicle Finance people, informed them I want to make a large cash payment to bring down my monthly car instalments. I follow their instructions exactly and now my statement says I’m in arrears, and that I am expected to pay R25000 on the 25th of January... I have NEVER missed a payment and now it is IMPOSSIBLE to get through to you! I am abroad so you won’t be able to call me...what can I possibly do???????
305 replies
79 months ago
Vodacom, the tricksters in getting you ties in to more than you need...
I took out a Vodacom contract last year as I was told it is so much better than Cell C. For my work I need more call time and data than what the contracts allowed, which I truly didn't mind and requested for reoccurring bundles to be put in place. This suited me well, as the need was for work and I was assured that should I change work/no longer need the bundles I could just cancel them as and when I needed and this would bring my monthly premium down. I have now left my previous company and have NO NEED for the additional data and voice time so I called in to cancel my reoccurring bundles. However, Vodacom decided to load these bundles as promotional bundles which means you can never cancel them and will continue paying them for the rest of your contract. The contract I took out was R299 and then added on the bundles which then took my contract instalment to over R1000...now with no need for the additional, and Vodacoms tricks, I am stuck paying R700 more each month for a service I will never use. Shocking and deceitful...
315 replies
84 months ago
HORRIFIC Experience from a Brand that calls themselves World-Class...
I called Vodacom requesting a Fibre connection on the 2nd of May 2019. I was met with Sandile Dlamini, who happily assisted me in getting an order through. I mentioned to him I was in need of it quite urgently, so what was the timeframe I was looking at. He told me 7 to 14 days. It was on this basis that I accepted the quote and the order. On Tuesday 14th of May I called Sandile to follow up as I had yet to hear anything. He told me that I was on day 13 of 14 and he could only escalate the matter on day 14. He requested my ID and said he would call me later that day to update me. He never called. He didn't call on the Wednesday either. He didn't call on that Thursday either. I then called him on Friday, he said he sent a mail to escalate the matter. When I asked why he didn't call me back as promised, he said their systems had been down and he was unable to. For 3 days???? I then asked him to send me a copy of the escalation email, to which he responded that he would when he got back to his work station. How could he take my call if he wasn't at his work station? No surprise I receive NO email, none whatsoever. We had agreed he would call me on Monday for an update. He didn't call. So I called and the lady who answered tried to transfer me, but I assume he told her not to but to tell me the matter had been escalated. I called again with no luck in getting through to him. I asked to speak to a manager, and then I was passed to Sandile who I refused to speak to. I was then passed on to Nobuhle who told me it would actually take 4 - 8 weeks. I said it was unacceptable. She promised to call me back with an update - to this day I have never received a call back for the call that was promised "within the hour". I called Sandile on Monday 20th May to tell him to cancel the order, I don't want anything to do with Vodacom. He said ok. I sent an email on 22nd May confirming that he cancels the order as discussed. No response. Today I receive a call from Century Connect to tell me they have a Vodacom order for me. I tell them to refuse it. I call Sandile immediately - "Oh no I sent an email to cancel your order..." and only then does he tell me I have to call in and cancel by selecting option 2 and not 1 as he doesn't have the authority to assist. I call AGAIN...and I get through to Phelo who says she will log a query which could take up to 48 hours and then depending on the person is how long it will take to cancel the order. Now it is the 28th of May, 6 days and 4 working days since my second "official request" to cancel the order and still absolutely NOTHING has been done. I call again...I speak to Nelli who assures me it can't take 48 hours, so when I ask how long it would take she says she is unable to tell me that as it is not her department. How is it that she can confirm rock solid that it won't be 48 hours but can't advise me of a time period because it is not "her department. 100% Contradictory. I ask to speak to a manager, and a lady by the name of Zuricke (may have heard wrong she answered so fast) answers but as I am speaking she cuts me off and says she has to call me back from her work desk. Horrific experience. Please just cancel my order and I promise to never recommend your service. This has wasted 3.5 weeks of my time. Order Number: SO190 ********** 57 Cancellation Reference Number: SR190 ********** 18 Green Cross Manufacturers (Pty) Ltd 26-30 Benbow Ave, Epping Industria 1, Cape Town, 7460, South Africa | PO Box 396, Eppindust, 7475, South Africa The company disclaims liability for any unauthorized use of, alteration or request sent via e-mail. Any attachments are intended solely for the addressees. Any unauthorised use or disclosure thereof is prohibited and unlawful.
112 replies
92 months ago
First they crash into your car...and then do nothing to resolve the issue!
On the 28th of May I had someone in my office call me to say someone had reversed into my car in our company parking lot, The Courier Guy - Worldwide Express. While I am fully aware accidents happen, the horrific response I received when they reversed into my parked car is what makes me believe the culture of unethical behaviour in the business is what runs deep. Gabrielle, the owner of the business stated "why am I making my problems his problems" as the response to me requesting his insurance details. Makes me wonder if he had any. I attempted calling Worldwide couriers, and while they confirmed Gabrielle is one of their service providers, they were unwilling to assist further. CCTV footage shows clearly this driver had hoped to leave without mentioning anything, had it not been for our own security who stopped him he would have comfortably just left. What constitutes a hit and run? The crime of a driver of a vehicle who is involved in a collision with another vehicle, property or human being, who knowingly fails to stop and give his/her name, license number, and other information as required by statute to the injured party, a witness, or law enforcement. Gabrielle, license plate number CA 427-524 refuses to pay the damages done to my car, or assist with insurance details. Gabrielle quotes: "It is my vehicle...make the driver pay, he will only lose his job" "My insurance do not cover incidents like the above mentioned..." Furthermore, when I first mentioned the hit and run notice, Gabrielle mentioned by law I need to provide 3 quotes, which I did but yet nothing. Incredible that a company believes they can send cars driving around negligently, without insurance to cover when accidents do occur.
0 replies
117 months ago
Bad Communication
<p>I had an accident on Sunday 18.09.2016 at roughly 09:00 at which point I attempted to call Old Mutual to find out the correct process and got "We are currently experiencing technical difficulties and cannot answer calls"</p> <p> </p> <p>I then attempted my broker who was unavailable.</p> <p> </p> <p>The only two numbers I had were useless. As a result my car stood in the way of traffic, unable to move for 45min before I took the word of a tow truck driver who for the past 45min had assured me they were affiliated with Old Mutual - even made a phone call to confirm for me. Only to find out on Monday morning this ain't the case and Old Mutual won't cover.</p> <p>I needed to get my car released as soon as possible due to high costs. The lack of interest or urgency shown by you is costing me money by the hour and what's worse is I cannot release it myself without them talking to you first. This is the furthest from customer care, and no matter who I talk to they pass the buck to someone else and no one gives me answers.</p>
109 replies
125 months ago
Cell C loves to make empty promises
I bought data a few days ago - 1gig @ R145. It was gone in two days or so it seemed. My other phone, same apple, same usage lasts one month with MTN 1 gig data.<br> <br> Whenever you walk in to a Cell C they treat you like you are ridiculous. I ended up buying another gig today just to avoid having to go into a store to get useless service again only to not have a gig loaded, but a message stating that they have happily added on the R145 to my bill.<br> <br> I did enter a store and to NO surprise, after getting passed through 3 people you still walk out with absolutely nothing, not even a return phone call, nothing...just a very absent minded \well you must have used it in the last 10minutes it took you to walk here"!<br> <br> I cannot wait to cancel my contract with Cell C and highly recommend to those looking to join cell c that they are ABSOLUTELY NOT what they speak about. <div><br></div><div><em>(Supplier name changed from Mtn to Cell C by Hellopeter.com)</em></div> """
77 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)