RL
Ruan L
Active since May 2015
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Great friendly service from OutSurance, LUVASH was an absolute rockstar
Great friendly service from OutSurance, LUVASH was an absolute rockstar. Keep it up OutSurance 🌟
56 replies
34 months ago
Poor quality batteries and worst service
Would like to review Gaan Industries as a business supplying batteries. I purchased 2 Deltec AGM batteries on the recommendation from Gaan Industries that these batteries are ideal for a small solar setups. The warrantee that was provided was 6 months as per the invoice received. Unfortunately the batteries only functioned normal for 2 months then stared to drain rapidly under load. I made contact with Gaan Industries to enquire about the warrantee, and the advise received was to return the batteries so that they can be returned to the supplier for testing etc. To cut a long story short, it has been close to 2 months where i have been following up with Gaan Industries as regular as possible. No concrete feedback have been received, Gaan Industries are constant blaming the supplier on how bad Deltec is on any warrantee claims. Why would Gaan Industries even recommend a customer to buy the batteries by knowing the issues they have been experiencing with the supplier. Unfortunately the service and feedback received thus from Gaan Industries have been terrible. I will strongly recommend to do your home work before buying a battery from Gaan Industries.
0 replies
37 months ago
Great service, effic...
Great service, efficient and friendly staff
53 replies
38 months ago
Great service, and a...
Great service, and affordable insurance premiums ⭐⭐⭐⭐⭐
53 replies
97 months ago
Dotsure more like wrongsure
Got convinced a year ago to insure my new puppy with dotsure. All went well on my side payed my monthly premiums and took my puppy for his monthly vacines. Which we had to pay which is understandable. As the months went on we bought another puppy that we also added on to the policy. We took the added cost fot the access waver aswell so that when the unforseenable illness etc arrises that we are not cought off gaurd. So a week ago the unexpected happened where our dog got sick. We immediately took our dog to the vet so that he can determine what is wrong. Payed the more than R700 bucks invoice to the vet, filled in the dotsure claim form etc and then submited the claim to dotsure. Always seeing the dotsure adds on tv of paying your claim in 24 hour, we were assured this will be dealt in no time. What a load of bull, days went by no feedback from dotsure. Up to the point where we phoned in to find out what is taking so long. Then the unhelpful dotsure consultant informed us that they will only be paying us out R200. Hmmmmm R200 of more than a R700 claim, that is less than our monthly premium of R300. What a joke, we payed roughly R3000 in the last year to dotsure in premiums and only claimed once R700. Ensure that we get our R200 and close the policy imidiately, also ensure no debits go off going forward. For all potential dotsure clients think twice before taking up any policy with these guys, take that money that you would have payed in premiums and put it away for that unexpected pet illness.
106 replies
108 months ago
Who is worst, Makro or their supplier?
<p>So a few months ago I bought a Micro Hifi as a gift for my parents. The Hifi was working fine for a month or so, and then the CD play stopped working. My parent’s didn’t want to cause any additional effort for me to exchange the hifi, due to the fact that they stay in Mpumalanga and I stay in Jhb. But I cannot let them have a semi working piece of hardware. After all the thing is supposed to work.</p> <p>About three weeks ago I took the faulty piece of hardware back to Makro Strubens Valley where I bought it. I manage to book this hifi in for a repair after spending quite a bit of time explaining what is not working etc. Well a few days later got the standard messages saying it is now at the supplier and so on. Then i received a message saying "Your product is ready for collection". </p> <p>I was glad because now the hifi should be repaired, or so I hoped. When i managed to have a bit of free time i drove to Makro to go and collect the piece of hardware.</p> <p>What i noticed was that the consultants assisting you when booking in the goods and when they hand it back have all the time in the world. Don’t ever think it is just a quick 15-30 min process. </p> <p>Sooo now i got home and just continued with my life, and to plan now when i have an opportunity to get this hifi back to my parents. An opportunity arised on Friday the 2nd of June. I assumed that all is in working order now, but after work on Friday i just had a feeling to test this hifi to see if all is in order.</p> <p>To my surprise the hifi was still in the same state where it cannot play a CD. Jumped in my car to quickly go and sort out this problem at Strubens Valley, had nice traffic to get there, a few people in front of me in the line. When i got my turn i explained the situation, and stated i want a replacement immediately or a refund. After speaking to her manager and that managers manager, i didn’t get the replacement or a refund. ("I understand sir but, if the same problem occurs 3 times then can you request a refund from the supplier")</p> <p> </p> <p>Well as a working individual i have all the time in the world to drive a piece of broken hardware up and down 3 times to book it in and another 3 times to collect it to get my replacement or refund.</p> <p> </p> <p>I urge LG to hire technicians that can repair faulty hardware, not just put a few stickers on it and bubble wrap it to let it look like they worked on it.</p> <p> </p> <p>Makro head office i urge you to properly screen your customer service consultants before appointing them. (Part of your screening process, good communication s****s, know how to use a pc)</p> <p> </p> <p>Being a loyal Makro customer up to now i would always recommend makro to my friends and family. </p> <p>The worst part is that I cannot even look my parents in the eye if they ask me on the progress of the repair. Now my credibility is down the drain</p> <p> </p> <p>This was my last purchase from Makro, and i will proactively go out of my way to ensure that everyone knows how Makro and their suppliers deal with their loyal customers.</p> <p> </p> <p>Regards</p> <p>Ruan</p> <p> </p>
168 replies
133 months ago
Can Telkom be worse than Eskom?
Got an ADSL line after a month and a half thankfully. The problem is to use the the line a username and a password is required, which Telkom never provided. The technician proposed that it will be easier to go to the Clearwater Telkom branch. Well after an hour and a half listening to the same boring Telkom music from the call centre the consultant dropped the call. Great now an hour and a half was wasted in a Telkom branch which still didn't get me my username and password. <br> On the modem that was installed there are a so called \Telkom ADSL support"with a number 10210. It states that this \""support\"" number can be called mon-Fri 06h00-21h00 and sat-sun 06h00-20h00. Which they don't"
76 replies
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5 Star
4 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
3 (37.5%)