SN
sivern N
Active since May 2015
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Darren was excellent...
Darren was excellent.. exceptional service.. paid immediate into my account. Thanks Darren for everything.
0 replies
6 months ago
FNB Insurance ******** Declining Claims
Dear Edmund, FNB CEO's (Harry Kellan, Lee Bromfield, Jacques Cillers) and Firstrand Ethics. Please assist. As discussed, the mechanical error in my vehicle occurred after I hit the wall. (accident) I provided all evidence that my car has always been serviced with no faults, the most recent service being in July of this year. I have comprehensive insurance, which I believe should cover all incidents, especially considering this happened during heavy rain and hail. You shared a snippet of text that does not appear in my attached insurance document. Given that I have held my insurance with FNB for 12 years and also have a warranty with FNB as well , I view this sudden decision to decline the claim as unfair. I have copied the FNB CEO , FNB Insurance CEO and CEO desk in this email. I strongly urge you to intervene and resolve this matter as soon as possible, as I believe this decline is ********. I formally request a meeting with the FNB Head of Insurance, the accessor FNB uses (Santam in this case), and all relevant parties to discuss this claim. Furthermore, I have received no feedback on this claim from Dusty, (copied on mail) the assigned accessor, despite sending multiple emails, and the claim is now simply being declined because I have been following up..I have asked Edmund to schedule a meeting and he was not very accommodating with my request. FNB is the largest banking and insurance group in South Africa, and I question why customers are being treated in such an unfair and potentially ******** manner. I look forward to your urgent response and resolution. We take out insurance to cover events that are outside of our control, and it is disappointing to have to navigate this process. @Mamolewa Magagane - Could you please ensure this escalation is prioritized for urgent attention and forwarded immediately to the CEO's office?
350 replies
34 months ago
Direct Axis - Please Help!
My Direct Axis loan was settlers 3 weeks ago. Direct Axis continued to collect a Debit Order from me. I contacted Direct Axis to close my account and refund the debit order. I assured the agent Zola I will not reverse the funds. I still continued to ask to speak to a manager and was promised Stacey Lee a manger will contact me. 3 weeks later no refund, no contact and account still open! I contacted Direct Axis again. Spoke to Norma who failed to put me through a Manager. She assured me A*****a a manager will call me. 3 hours later no call. TCF and other compliance principles are being breached. As a client must I beg for service? Please help urgently!
847 replies
82 months ago
Cell C Network on EDGE!!!!!!!!!!!!!!!
Dear Hello Peter Please assist I logged a service query with Cell C. My network coverage where i live is one of a pathetic standard. i am on edge permanently, i drop calls and no internet coverage most days! Reference for the call is 9081502521 I requested a manger to call and no one as to date. Cell C response as below: Dear Valued Client Thank you for contacting Cell C with regards to your Query Kindly be advised that our signal for contract subscribers are experiencing technical issues, however we are expeditiously working on the issues to be resolved as soon as possible. Please accept our apologies for the inconvenience and frustration caused. Kind regards Network Customer Support Cell C
252 replies
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