SJ
Shahied J
Active since Jun 2015
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Great service by Dee (salesperson) and his team leader Mansoer
Great service by Dee (salesperson) and his team leader Mansoer. Process took a bit longer than expected, but worth the wait to get the car we wanted!
58 replies
17 months ago
Extremely poor service and comunication ended up costing me lots of money!
On the 3 Oct 2024, I booked in a (semi faulty) Blackmagic Atem Mini Pro for repair. The unit was 80% functional BUT had a recent issue (after a frimware update) whereby the main HDMI input port (port 1) inexplicably went faulty and was no longer working. I was advised the assesment was going to be done offsite (Stage Audio Works in JHB) and I would need to pay a mandatory R400 assesment fee (which I did) 3 weeks later after NO communications or feedback, I eventually reach out to Orms for feedback, only to get told I was sent an email earlier with feedback. After much back and forth, turns out my email address was mispelt and never actually arrived in my inbox. An initial phone call would have solved that issue :( Worse still, no feedback from the repair agents on the status of the repair! At this stage I have been spending money on a rental unit as I rely on the device professionaly. Eventually (after a few days) I get the communication (indirectly from the repair agents) that the device is "uneconomical to repair" and I would need to use it as is or buy a new one! This enraged me as I take very good care of my gear and particularly this unit, which lives in its original packaging and is still in MINT condition, but has now gone unexplicably faulty (almost conveniently out of warranty) and cannot be repaired!! This what NOT what I was expecting from Orms and even more so from Blackmagic Design, who are a reputable brand that I no longer have confidence in! The poor service only gets worse as a month after the booking for repairs was made I STILL DID NOT HAVE MY DEVICE BACK! I had to follow up again to find out what was happening as i needed the device for work!! I had been renting a unit to use in the meantime and had been costing me close to R5000 in rental, whereas I could have been using my own device (albeit faulty its still 80% functional) On 11 Nov 2024 I eventually get an email to advise that my device has been returned and is available for collection. Needless to say that I am most dissapointed in the quality of service from Orms and also the quality of product by Blackmagic design since it cannot be properly supported if anything goes wrong with as my recent experience has shown. I would STRONGLY advise any professional to think and research carefully before supporting these brands. I would also suggest researching possible alternatives that may offer better support, as this is as vital as much as a good product price is NB I will also be reaching out to Blackmagic Design themselves to query the repair feedback and support of their product.
168 replies
52 months ago
Manage your expectations and you wont be dissappointed!
I wanted to sell my vehicle (older 2007 model) without hassling or fussing with private buyers and the risks/efforts involved. Dealership trade-in values were as expected (low because of the cars age) so I decided to try the webuycars experience, knowing realistically what I can expect as as a value. I went through the online process which was pretty simple (including uploading a few photos) and then got an estimated quotation fairly quickly, with the option to proceed IF i was happy with the estimate, subject to a viewing in person. At this point it is important to understand the business model, as webuycars are buying cars in order to resell them, which is important to understand in order to manage expectations. The rep and his associate visited my house (via appointment, which was well communicated ) he inspected the vehicle and test drove it, had a frank discussion on what they can offer, which was less than the quotation but understandable given the cars condition and age. I accepted the offer and within 30mins I had the car sold, money in my account, all sorted. In essence I was impressed by the efficiency, no BS approach and professional yet helpful approach by the rep dealing with me. Well done Webuycars!
53 replies
123 months ago
3 WEEKS LATER - NO RESPONSE/REPLY.
Went in to Telkom Front Shop Canal on the 4th February 2016 to complete a new contract form (after waiting 2 months for the handset to arrive). Waited 30mins in line to get service but eventually got some attention. Once completed my wife (for whom the contract is) was told 2-3 working days to complete the process, whereby she will be notified or informed. <br> <br> 3 weeks later still no communication despite an initial confirmation via email that the process is in place. Have tried numerous times to contact the store telephonicaly at least and via email to the consult Lyle Buckenjohn, who had processed the registration.<br> <br> What more needs to be done to try and get decent service?! Any feedback right now would be appreciated?
75 replies
132 months ago
No feedback or correspondence from Insurer
A claim was submitted on 19 May 2015 regarding my homes structural concerns. An assesor had visited my home to complete the mandatory inspection. I have had NO correspondence or FEEDBACK from your organisation regarding the outcome of the claim.<br> <br> I myself had made a follow up call a week later (despite the very long waiting times on the telephone) only to be told that claim was rejected and that I should be expecting a letter from the Insurer stating this.<br> <br> To date I have received NOTHING of the sort or even just a courtesy follow up call. I desperately wish to refer my dissatisfaction to the inusrance ombudsman but cannot do so until I receive the aforementioned letter.<br> <br> An attempted 2nd follow up call was made on the 01 June 2015 but I was unfortunately put off by a 20min wait while constantly being reminded of 'high call volumes'. This in itself does not lend to any confidence as this was the dedicated complaints extension I had dialled!<br> <br> This will be my 2nd complaint regarding the POOR and LACKLUSTRE service from your organisation. <br> <br> Rest assured I have now focused my attention to moving to a different institution as yours is no longer acceptable.
76 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)