RK
Richard K
Active since Jun 2015
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Disrespectful behaviour creating a disturbance
Ivory Tree Lodge we’re drilling a borehole on the fence of the Bagatla campsite, works went on late into the night of 26 April, a long weekend when the camp site was full of visitors trying to enjoy the game reserve. The promised call back from the lodge manager nerve came. Frankly the level of disrespect for other visitors to the game reserve is unacceptable and casts the lodge in a very poor light
0 replies
94 months ago
Really Bad Fibre Installation Service - Twice so far
I ordered fibre from Vodacom. The first time i phoned for a progress update I was told that nothing had been scheduled on the system and it would be scheduled for the line to the house to be installed. I was to receive a phone call to schedule. Nothing happened for a week, I phoned agian to be told that there was still nothing on the system about scheduling an install (despite promised that it would be scheduled). That must have worked because Openserve appeared two days later to install the line to the house. Knowing how proactive Vodacom aren't I phoned immediately to notify them the line was installed and ready for the modem and activation. Again I was promised an email would be sent to the correct person to schedule the delivery of the modem and activation of the internet service. Again a week has been wasted because when I phoned to find out why I had not been contacted to schedule the missing piece of the installation puzzle I was told there is no notification on the system that the line is installed and ready (again despite a promise that the correct notifications would be made). In effect i have lost two weeks because service call centre agents did not do what they promised, it took two calls for each of the necessary steps to be activated. And I am still waiting for the modem and i am buying expensive data to cover the period I have been forced to wait!! Vodacom I contracted fibre through you so i would never have to deal with Telkom again but you are prooving even worse than Telkom!!
106 replies
127 months ago
No Feedback and no Help from the Call Centre
On Wednesday 11 Nov I wrote an email to [Email Removed] It was a long and detailed complaint dealing with several unacceptable errors and service complaints I had experienced / become aware of over the past week including:<br> 1. Accounts not as requested when the phones were upgraded in January at chilli Lane<br> 2. Non receipt ofinvoices<br> 3. Shockingly poor service from the insurance claim system<br> 4. A lack of response to a request to convert two old contracts to \pay as you go".<br> <br> The email was acknowledged with a reference number and instructions to call 083 1 808 and quote the reference number if I required feed back. I phoned the call centre and:<br> 1. Had to shout because the background noise in the call centre made it impossible for the agent to answer<br> 2. The reference number I was told to quote was meaningless to the agent and I had to repaet the whole story"
75 replies
131 months ago
Unnecessary Suspension / No Explora Decoder
Telkom installed an ADSL line in April 2015. It took several fault reports, phone calls to 10210, escallations and a complaint on \Hello Peter"before the technical problems were found and corrected and I finally had the internet I contracted for on 25 June 2015.<br> <br> In the mean time I was billed for balance of April"
75 replies
132 months ago
ADSL Line faulty since installation 8 weeks ago
I had a new ASDL line installed to my residence and subscribed to an uncapped ASDL Package. The installation was within a reasonable time, the service OK but I have not had the internet I subscribed to. The latest, after several attempts and tries was the conclusion that \the was a problem with the line syncronising"and a fault was logged. (10ARK100615). That was 9 June. Calls to follow up result in promises of escallation with reference numbers (698819) but I still don't have internet!<br> <br> On top of this"
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
2 (40%)