TD
Tania J
Active since Jul 2015
8
Reviews
0
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Reviews
8 reviews37 months ago
Worst accounting system in South Africa
If I could give a zero star, I would have. I have a critical error on my Pastel, and you are of no help. I pay almost R25 000.00 support annually, for you to tell me I you cannot help me. If I can warn the public out there....STAY AWAY FROM SAGE PASTEL ACCOUNTING !!! One the most expensive accounting systems in South Africa...with ZERO support...or even attempting to support.
53 replies
69 months ago
Sage Accounting support is useless !!
If I could give Pastel Support a -10 I would have. The support centre is extremely unhelpful and not at all knowledgeable to offer support. I had a problem today with regards to two corrupt files on my Pastel Accounting. After running a rebuild on the one file my problem was not sorted. I contacted the call centre again and after having to wait for 22 minutes for your support centre to answer the phone just to be told to install my last backup...which was Wednesday, because we had loadshedding Thursday and Friday around closing time....of course that was then the reason for my corrupt files and your call centre agent refused to put me throught to your software specialist. I pay R20 000.00 support for Sage to refuse to support me. I would like to let you know that I did manage to fix my own data files without losing any information. I do find it upsetting and disturbing that there is so little interest in us as paying customers. If i took your call centre agent's advise 4 days of information would have been lost. Pathetic and daylight robbery from such a "big" company.
53 replies
97 months ago
Dishonesty is Vodacom's best policy
I would hereby like to warn the public about the dishonest way that Vodacom operates. I installed a premicell for a business through a Vodacom service provider a couple of years back. When the contract was opened, Vodacom provided me with the premicell device as the device thet came along with the contract. In 12 plus years I have never received a device for the R800 + that I pay on this contract monthly. I was contacted by Vodacom in March last year to renew the contract, which I did over the phone. I asked the agent to send me the paper work for the contract...I am still waiting.....now I have to replace my premicell at my cost...the device is about R3000. After phoning the call centre in this regard, I was told that this is a "no device" contract? I have never heard of such a thing, not was I ever told this by the call centre agent last year. It is of no surprise how dishonest Vodacom operates and how the ripp consumers off. I cannot wait to terminate this contract. BE WARNED !!
53 replies
98 months ago
Customer care line not working
What is going on with you customer care line? It is not working, it keeps cutting out after the first sentence. How do we get hold of customer care?
159 replies
98 months ago
Pathetic product and service
How is it possible to wait 30minutes for support to answer their phones??? I have been trying the whole morning to contact support with no success. How can you give us an upgrade like version 14 with less features then the previous versions??? I will advise anyone to stay away from version 18 if you have inventory. I have also emailed one of the support supervisors with no success. On version 18 there is no way to see stock on hand on any inventory item without actually going into the stock item's masterfile. How is that possible????????? An upgrade is suppose to be better. Pathetic service and product. My customer number is 231448 if Pastel is actually prepared to respond from this forum. .
210 replies
118 months ago
Credit Card decline
<p>I applied for a credit card this morning. Ref nr ********** ********** . I am a Gold cheque account holder with a huge overdraft facility that a barely use and yet this morning my application for a credit card was declined based on affordability????? I get phone calls every week from you guys offering me this and that, but when I apply for a credit card I get declined immediately. I did phone the call centre and was told that the criteria for credit cards are different than overdraft facilities, therefor I get offered a overdraft facility, but a credit card is declined. I need a credit card with a small limit, because I need to rent a car this weekend for 4 days. If FNB is not prepared to help me, I will look to move my whole bank account to another bank, which I had a credit card with before and settled in full. I have an immaculate credit record, but apparently that means nothng to FNB.</p>
106 replies
128 months ago
Beware of this company
If you get approached by anybody from Cursu Taurorum, CT Capital, or Tenacity Capital, please do not entertain them. They approach you with a promise of 40% return on your investment within six months, then they take money from your account, as much as they possibly can, ignore you once you cancel your contract within the 5 day cool off period and disregard any phone calls or email. They have scammed many people, BEWARE!
0 replies
131 months ago
Netstar stil debiting my account after I cancelled
I have been trying to cancel my contract with Netstar for a vehicle that I sold more than three years ago. After sending you a cancellation letter numerous times. My account is still being debited, even after I put a stop order on the debit order. Everyone out there should be warned that trying to cancel a contract with Netstar is basically impossible and trying to make them stop taking money from you is even worse. Never again will I even consider Netstar
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
2 (25%)
1 Star
6 (75%)