AP
Annette P
Active since Jul 2015
4
Reviews
0
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Reviews
4 reviews27 months ago
Woolies dash a ****.
If I could I would give this app a 0 star rating, I’m honestly disappointed and disgusted at the service received from a call centre agent and the driver, I placed an order that was returned back to the store with no explanation, the app still showed the driver was on-route at 6pm for an order that was meant to be delivered between 4pm-5pm, I called the call centre at 18:02pm to report that my order has not arrived yet, and the agent already sounded annoyed before she could her what the concern was and no apology was offered, in fact when she needed to check her system she just said “hold” and that’s not how you speak to anyone, manners are important it is “please hold”, when she proceeded she said the driver arrived at 16:58pm and my phone was off, I asked her did they arrive at my estate because security did not call the gate, and her response was that the driver called my phone which went to voicemail, now I’m asking her again was he at the security gate or not because if he was at my estate the security guard would have called the unit number and this is HOW a delivery is done! You don’t just call my phone randomly it would be understandable if the driver was at the gate and security could not get through my phone and he (driver) then also called me and it was no answer for him to return back with my parcel! But leaving with my parcel without even arriving at my estate to get security to call my house is ridiculous! I want my money refunded in 24hrs including the tip, I will not be inconvenienced by Woolworths to wait 7 days for my money when you received payment immediately! Woolies dash is a ****! This is the second time I’m experiencing this and I will never purchase from this app, your agents are rude and unbecoming. I called again the following morning asking for a supervisor and the agent told me there was no one available and transferred me to their finance department, as they were transferring me the line was ended! Your customer service is appalling, when a customer has a problem you deal with it end to end, you log a complaint and liase with your internal departments to resolve the case and not send the customer from pillar to post to resolve a matter caused by your company, I want my money back immediately you will not inconvenience me to wait 7 days when payment was received immediately.
0 replies
114 months ago
Worst service ever
<p>A need for speedy service is needed at your call c store at Mall of Africa iv been waiting here for over an hour to purchase a stupid mobile router with only 2 consultants to make it worst this consultant skips me and services another woman simply because she was "going to be quick" that turned into a half an hour of wait again I'm ****ed off my child is agitated..no one came to ask what we needed I'm ****** sure a purchase for a router would be quicker than a person coming to get phone contract</p>
112 replies
123 months ago
All i want is my refund
<br> I had won an award at work which allowed me to win a voucher to use on any experience of my choosing which they would pay using the corporate credit card , I then decided to do shark cage diving and chose GOSHAKCAGE DIVING AFRICA as the company to do this with, I made my booking and payments online as they had a special running and I paid for 2 vouchers which amounted to R2268, I was booked for the 26/12/2015 which I unfortunately missed and thereafter rescheduled with them, ever since then I have been told that there is bad wheather or no shark activity these excuses continued for weeks and I specifically advised that I`am leaving that department and relocating to jhb in which then I would not be able to attend the boat trip if I come this side, eventually the time came for me to leave and I requested a refund into my bank account as the refund cant be done to that coporate credit card as im no longer there and I had given them an invoice already, Tanya advised she would be able to do it however refunding into my bank acc would take longer which I said was ok, now I get an email with a credit card refund of R1028 and when I enquire they say no they cant, I want my money.
0 replies
131 months ago
They took out money that did not belong to them
MTN is by far the worst service provider i have come across, i regret the day i ever signed a contract with them, i have an open ticket which till today i have not been contacted by the billing team ref:5212907, THIS CASE IS AN URGENT ONE since they decided its ok to debit my account in May of R514 and June R1800!!! im livid to say the least, as per their website i emailed them on Feb18th 2015 to advise that my modem is missing & no one got back to me, naturally i thought my modem must be somewhere in the house & even my deductions where of the premium i agreed on for my package which is R319 Acer laptop with modem, it was only end of May when i received a debit of R514 that i noticed something different & contacted the service centre where i was unable to get through on the contracts line because they needed me to enter the MTN mobile number of the modem which always kicked me out of the IVR,sent an email & still no response, 30th June i again got a debit but this time R1800! was taken out, i`m a single mother & to have such a deduction was horrific,i went to your store in CW onlyto be informed ur staff is on strike the email on ur website is invalid,NO ONE has refunded me.CALL ME
76 replies
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