JV
Juan Z
Active since Jul 2015
5
Reviews
0
Industries
Reviews
5 reviews39 months ago
Bad Service Craddlestone Mall Branch
This was the last time John Dory's will see us. What a disappointment since moving to the smaller shop for the Craddlestone Mall branch. Arrived at 18h to celebrate my birthday with the kids (idea being able to finish up early so they are not too tired for school), ordered drinks at 18h10 ("sorry, no Fanta")...received our starters and ordered mains at 18h30 ("sorry, no steak!")...only ordered sushi instead, only to receive these mains at 20h00!!! The portions were shocking and some even incorrect. The excuses were unbelievable. "Because we are busy" while the small shop is not even filled a third and not even a third of these having sushi... "Uber Eats and Mr D is keeping us busy", so a sit-in customer means nothing??? We left just before 21h too disgusted to have deserts and a major sad feeling for spending the special time here. They did not even ask about our loyalty card, which I will be cancelling anyways!
0 replies
64 months ago
Harassment from Roodepoort Branch
Changing the name from Chub to National has not helped the bad reputation of this security firm. We started using Chub for our elderly parents, but had several issues from the start. Once the contract expired, we cancelled the services and went to a much better service provider. However, since cancelling, National Roodepoort is continuously harassing our elderly parents. They expect them to deliver the old alarm radio in person at their office, even though they need to protect themselves from the Covid-19 virus! This while National has several vehicles patrolling the area and surely they could just arrange for one of the drivers to collect??? But no, they keep on harassing and being rude over the phone claiming extra costs needs to be paid. Talk about sour apples for loosing business...no wonder they are loosing business!!! The worst was today, again a harassing and threatening phone call to my dad, who is currently in HOSPITAL, with the nurses staring at him because of the kind of phone call he received. He can barely breath, but the harassment doesn't stop?! I am placing this on record now, that should this happen again, legal action will follow!
0 replies
79 months ago
Very Technically S****ed!
Had my Hyundai Getz worked on by Randburg Diesel & Turbo. No one else could figure out what the problem was, but Randburg Diesel & Turbo had it fixed. Very technical and professional service received. Never had an issue with my Getz again. Thanks guys.
0 replies
126 months ago
Absolute BAD Service
What a waste of my time going to this Branch on Saturday morning. The ticket system did not work and I was advised to have a seat on the couches while waiting for a banker to assist. After waiting 20min, I noted that other people came in and were helped before me as they did not know themselves who is next in line to be helped. When the banker started helping me, she also advised me that the manager was not available today if I wished to speak to her. The banker also had no clue on how Life Insurance worked when she tried to give advise (giving me wrong info). This is what I work with and am qualified for, did not need that bull. She also did not know about Nedbank products as I wanted to open an savings account for my 3 year old boy. I had to tell her what I read on the Internet about the products. When we were nearly finalising this, we wanted to FICA my banking details. I showed her the proof received from Nedbank in May with my address, but the address on Nedbank system was still my old one. She refused to do the FICA because my Rental Agreement did not have my second name as per my ID. That was just enough to blow my gasket and I walked out. I will be closing my account soon.
75 replies
131 months ago
Dissapointing customer service
Requested a part for my vehicle, on 15/07/2015. Was informed that it will take 3 to 4 days to order as no stock was available, but I would need to pay upfront before they will order. (already a concern and bad service). I immediately paid the R2574.60 required and sent proof of payment. Today we were informed that the part will only maybe be available on 24/07/2015. This now after I have already paid and being without a vehicle for a week. Everytime we phoned Shannon, he said he will phone back with feedback...this never happens, and we would have to phone back (2 days in a row). My Hyundai needs to be repaired urgently as this is my only transport to and from work, but Hyundai seems to be overpriced on their parts and just do not care about customer service. Last week I also had to replace the pre-feed pump. Hyundai Strijdom Park quoted me over R5000 for this part. I then got the same part (universal) from Bosch for R385!
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)