PS
phelelani S
Active since Aug 2015
6
Reviews
0
Industries
Reviews
6 reviews21 months ago
Terrible customer service
I have been trying to cancel my Fourways gym membership since beginning of May '24 (more than the 21 days notification guideline) and have sent several emails with the club manager on copy. I have not received any correspondence with regard to my request & yet I am still being debited each month. I want my membership cancelled & a full reimbur*****t of all the debit orders that have gone off from May '24. The club is very engaging when signing you on, but silent when you want to freeze or cancel your membership
56 replies
62 months ago
Refund pirates...don't want to pay back your refund
Seems like they are a business that does this...keeping peoples deposits. 3/4 months after the function and still havent paid the deposit with no explanation or reason
0 replies
64 months ago
Excellent service from Max Edwards!!
Max was clear, concise & patient. True definition of customer service!!
0 replies
82 months ago
Great supplier that has fallen from grace - Worst customer service, non responsive!!
Bought from this supplier on several occasions & was really happy with their service & responsiveness historically. This made the experience better and was able to overlook minor 'out of stock' items once you have ordered them. I was contacted & notified of their backlog issues in Jan 19 only, 2 months after placing my order in Nov 2018 (after countless attempts of trying to contact them). I have been patient & understanding of the issues, but 8 months & still the full order (AG190131009) is not delivered, no order status updates despite countless attempts to contact them is really appalling!
105 replies
96 months ago
MTN strikes again with bad service
I went to the Mall of Africa branch to open a sim only business contract. Upon arrival we were directed to the express point queue where we waited 45 mins to be helped (the queue was only made up of 6 people, some of whom left because of the wait). When we eventually got to the counter, we were told we are in the wrong queue and must wait for another consultant an we waited a further 15 mins and still didnt get assisted. This bad service was due to a multitude of factors: 1) why isn't there a store manager 2) lack of consultants- there were only 4 consulants working, when the store has an allowance of 8/9 at a big mall, on a weekend, just after pay day 3) why wasn't there clear signage which indicates what services are provided for each counter like a bank?? 5) if there are forms to be filled, why not give it to the customers while they wait? 6) further more, the website is not much help either in assisting, doesn't offer all the services, forcing one to go to the store, which as explained above not helpful.
53 replies
130 months ago
constant ridiculous billing error
My monthly data and mobile contract with mtn is R418 pm, however from time to time I get debited an amount over R1000. For the past 3 months I have been getting debit orders of R2100, R3200 and last night it states R3400. I have been going to countless MTN outlets and told to call 808, where the call is unanswered and cuts automatically. This error needs to be rectified immediately. I have been a loyal cutomer for over 15 years but I am very close to taking my business to another service provider.
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)