KM
Kirsten McIntyre-Erasmus
Active since Aug 2015
22
Reviews
0
Industries
Reviews
22 reviews14 months ago
Questionable company, substandard service
Tower3 aka Rogue Telecom: I have been a client for over 3 years. Invoices are issued earlier and earlier each month. There are multiple bank accounts specified for payments. The company cannot be reached via their published landline. Accounts cannot be reached directly, nor can technical support. Months later I am still waiting for the PR representative, Shandre van der Westhuizen to return my multiple calls and callback requests. I pay every month on time - earlier than the specified date. The accounts department does not reconcile their payments received to the clients' account. I have made a payment in Sept using a previous reference. Accounts dept is unable to see the payment and identify that the client has paid using a previous reference. Without notifiying the client that they are missing a payment many months down the line, they suddendly cut a client off unannounced. No apologies. Only Johan Botha saying "It's not our job to reconcile payments received to clients accounts". Afraid I'm unsure of whose responsibility it is other than yours? They charge double the price for less than half the service. Since my initial review, they have also elected to no longer issue me with monthly invoices. I have paid my monthly service fee and requested that Shandre issue me with an invoice with a zero balance. She has also chosen not to respond to my messages nor provide me with the requested invoice.
0 replies
15 months ago
Questionable company, substandard service
Tower3 aka Rogue Telecom: I have been a client for over 3 years. Invoices are issued earlier and earlier each month. There are multiple bank accounts specified for payments. The company cannot be reached via their published landline. Accounts cannot be reached directly, nor can technical support. Months later I am still waiting for the owner, Shandre van der Westhuizen to return my multiple calls and callback requests. I pay every month on time - earlier than the specified date. The accounts department does not reconcile their payments received to the clients' account. I have made a payment in Sept using a previous reference. Accounts dept is unable to see the payment and identify that the client has paid using a previous reference. Without notifiying the client that they are missing a payment many months down the line, they suddendly cut a client off unannounced. No apologies. Only Johan Botha saying "It's not our job to reconcile payments received to clients accounts". Afraid I'm unsure of whose responsibility it is other than yours? They charge double the price for less than half the service.
0 replies
15 months ago
Questionable company with half the service
I have been a client for over 3 years. Invoices are issued earlier and earlier each month. There are multiple bank accounts specified for payments. The company cannot be reached via their published landline. Accounts cannot be reached directly, nor can technical support. Months later I am still waiting for the owner, Shandre van der Westhuizen to return my multiple calls and callback requests. I pay every month on time - earlier than the specified date. The accounts department does not reconcile their payments received to the clients' account. I have made a payment in Sept using a previous reference. Accounts dept is unable to see the payment and identify that the client has paid using a previous reference. Without notifiying the client that they are missing a payment many months down the line, they suddendly cut a client off unannounced. No apologies. Only Johan Botha saying "It's not our job to reconcile payments received to clients accounts". Afraid I'm unsure of whose responsibility it is other than yours? They charge double the price for less than half the service.
0 replies
33 months ago
Hurry up and wait (and don't provide the restaurant with anything other than positive feedback) - they don't want to hear it
My husband and I have visited Kleine Rijke a number of times and each time we leave hopeful it will be better next time. All food is prepared freshly so if you don't mind waiting for quite a while for your food it is usually worth it, unless they get your order wrong. You don't have the error corrected and you get a snotty reply from Jasmyn afterwards on whatsapp (or she blocks you!). They are in desperate need of a hostess to welcome and seat guests and confirm reservations! Guests are running around trying to seat themselves. My husband makes use of a wheelchair and is unable to access the indoor seating and last time we had made a reservation for this very reason and there was no table available for us outside. With each order we placed the waitress came back 2 or 3 times to confirm and reconfirm the order. They served the wrong mains to me which went back to the kitchen and there was no apology or effort to correct this. To wait another 45 minutes for a main course was also not an option. To wait 30 minutes for 2 cans of tinned cold drinks is also unpleasant. They have the best chilli oil - Skote Petoors (be sure to ask your waiter to sample some) as I am sure you will go home with a bottle or 5! The oil has the flavours of deep roasted chillies with the addition of anchovy extract which adds the most incredible flavour to every dish you can imagine, even ice-cream. ***Phone ahead to confirm restaurant times as they aren't your standard hours***
0 replies
34 months ago
Great lunch on a busy day
Even in the Father's Day chaos we had a really lovely late lunch! It's a vibe! Would highly recommend a visit.
0 replies
34 months ago
Such a refreshing experience with staff during a most relaxing day Spa booking
My mom-in-law and I had the best time at Kloofzicht Spa last week. On our arrival we were welcomed immediately and the staff were all genuinely friendly. Staff explained our program to us clearly. We enjoyed some warm winter sunshine on their outdoor pool loungers and our host showed us to the treatment rooms. The back to back treatments we had we so professional and relaxing. Afterwards we had a very enjoyable light lunch and fruit dessert. The entire team was so hospitable and we received a very welcome take home gift on departure. The experience comes highly recommended and we will most certainly be back for more treatments. Thank you for a wonderful experience!
0 replies
35 months ago
Idyllic restaurant in the Hartbee****rt valley
Kleine Rijke is so much more than a restaurant, it is an experience. With incredibly unique wooden architecture by David Krynauw, this is beautiful venue for events and weddings and the kitchen with its freshly grown produce on site all thoughtfully managed by Jasmyn. This property has been in her family for over a century. There is place for children to run and play with the resident pack of dogs. They boast newly built pizza ovens and beautiful views of the Magaliesberg mountains. Waiters are friendly & all food is prepared freshly so if you don't mind waiting a while for your food it will be worth every second, I promise! They also have the best chilli oil in all of the world! Skote Petoors (be sure to ask your waiter to sample some) as I am sure you will go home with a bottle or 5! The oil has the flavours of deep roasted chillies with the addition of anchovy extract which adds the most incredible flavour to every dish you can imagine, even ice-cream. Don't pop in here in a hurry because you need time to draw it all in - you can be here all day. ***Phone ahead to confirm restaurant times as they aren't your standard hours*** https://www.kleinerijke.com/ or jasmyn@kleinerijke.com or 072 146 0278
0 replies
37 months ago
Don't be caught by their 30 day Money Back Guarantee
You get to download a trial version of the software initially. They say you are able to "test" their product with a 2G allowance. The one and only file I needed to recover was 4.1G so there was no room to "test" it before purchasing a license key. The data was not recovered, not even partially. The 30 day Money Back Guarantee is just a ploy to give the customer a false comfort in purchasing their product. I am unsure how they sleep at night when you take customers money and they in no way benefit from using their product. I am certain I am not the first customer that has been caught in this way. It is most disappointing and a very costly lesson to learn. You have spent your money and you have nothing to show for it. They offer an upgrade to their Lifetime license but who would want to use this product again if it didn't work the first time in conjunction with losing your money.
0 replies
41 months ago
Worst after sales service in history
ServiceTec, the only repair centre for Delonghi in Gauteng, is hands down the worst company that I've had the misfortune of dealing with. Quotes take weeks to get to you. Staff never return you calls. They quote you one amount telephonically then want to charge you more upon payment. When I wanted to pay the said it appears I have already paid (which I hadn't) but they couldn't find the alleged payment they were referring to. They contact you to tell you your machine is ready only to arrive there and it is not done. Furthermore you get your machine back with a filthy dirty milk tank. They tested the machine while I waited and clearly couldn't have been bothered to clean it. Put it straight back in the box this way. I only mustered up the courage to switch on my machine today for the first time since its service in September and the same problems are still presenting themselves. I can't even muster up the courage to take it back to them after the experience I have had. Any credibility that Delonghi has with it's products they waste away with this shocking after sales service. Will not buy any of their products again for this very reason, or until they have a new Service/Repair alternative.
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45 months ago
Dropped the ball
So terribly disappointed in Netflorist's service on what was to be a veru special occasion. It was a straight forward hamper for my father's 75th birthday. There was no special requests or personalising of items. I was guaranteed on my receipt for delivery on 06 April 2022. I even placed the order on 04 April to allow sufficient time for any necessary arrangements. Only to hear that he hadnt received his gift in the day. No phone call from Netflorist to advise that delivery would not take place. I contacted them late on the afternoon of 06 April and then said they would follow up and come back to me. I am still waiting for the call....
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Review Distribution
5 Star
7 (31.818181818181817%)
4 Star
1 (4.545454545454546%)
3 Star
1 (4.545454545454546%)
2 Star
1 (4.545454545454546%)
1 Star
12 (54.54545454545455%)