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Bets O
Active since Aug 2015
4
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Reviews
4 reviews13 months ago
Sizwe is **** !!!
There should be a zero rating as well. You have a medical aid, or hospital plan and pay a ****load of money every month and when you need to you use it once a month after Years of dealing with the pain, they just decide what they will pay and what not. Now you have to cough yo money to pay for the doctors, fisio, compression socks, all the things you NEEDED to get sorted and better, you do your part,but they get to choose what they are willing to pay. Sizwe is really turning into a circus. If only I can find to head clown 🤡 to understand how this nonsense work!!! But let me call them and hold on again for another 80 to 100 minutes of my life and pray that there is someone with a brain to assist and explain this to me.
212 replies
63 months ago
Great service
I had to deal with the ladies frim Oxy Gen this week, and just want to say thank you for your assistance that is above and beyond what I expected. Very good service, you can be proud Lizel, Claudette and everyone else, I do appreciate it a lot.
0 replies
79 months ago
Walka no more?
So for a long time I didnt use my Walka and when I wanted to use it I was unable to get a signal, so I was informed by the call centre that this was discontinued. I asked them what should I do now with this thing that I bought for 1 single purpose and is now useless to me. They said to take it to my nearest DSTV branch and they will give me a voucher or some nonsens. I phoned Pontus Electrical now... My nearest branch and was told by the consultant that thy wont be able to assist and she is soooo sorry. Well your sorrys doesn't help me and I am not happy with this. Being a premium subscriber for many many years 20+ about, I expect better service and to be updated on these type of things, they never advised me nor did I see any awareness campaigns of this happening! I want my money back, or at least deducted from my subscription. This is totally unacceptable!! I need help please.
315 replies
130 months ago
uninformative call centre agents
I've been a loyal customer for years. In March I was retrenched. I phoned to get info about claiming on my customer insurance plan. I phoned several times and was told that I have to fax my retrenchment letter. I asked if I can email as I don't have access to a fax. They said NO I have to fax it! I said I can only do it when possible as I'll have to go somewhere to fax. They said it is fine. I faxed it on 4 May2015. In June they started to harass me with phone calls, and every time I asked what's happening with my claim. Eventually someone gave me an email address requesting me to fax the retrenchment letter again, with more documentation. The collection calls never stopped. After numerous emails and calls (where I had to hold for 20+ before they dropped the phone without assisting me) I eventually received an email to advise me my claim was declined,as I only had 30 days to submit the documentation. Now I have to pay... how is it possible that no one told me about the 30 day period. I can't find anything in my contract, but apparently I agreed on the phone to all the t'c & c'c. I don't accept this,but no one at Home Choice can tell me what to do next. And they insisted on a fax!!!
75 replies
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5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)