Active since Aug 2015
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Planet Fitness is running a **** with memberships
When I signed up in August, I was told that I could qualify for an 80% discount on my gym membership if I sign up for a Sanlam Reality benefits programme. I did exactly that, and sent confirmation to the individual that handled my membership process. Fast forward to month-end, I've been debited the full amount. Nobody from the Fourways (The Buzz) branch wants to assist me. I emailed with my complaint and I had to send a follow up email due to non-response. The manager at the branch tried to call, instead of responding to my email, and when I requested that they email, so I can keep a paper trail of the conversation, they then said I should contact the individual that handled my membership process. What type of customer service is this? Is Planet Fitness running a ****? I'd like some assistance in resolving this because I signed a contract under false pretences.
106 replies
107 months ago
Failing to deliver on promises made
<p>An agreement was entered between our company and Mkablea Real Estates where they were contracted to do ceiling, drywalling, painting and carpentry for an office renovation in Randburg. 50% deposit payment was made to them where they subsequently contracted ANOTHER company to do all of the drywalling, ceiling and painting work. That company finished well ahead of schedule and the remainder of the work outstanding was carpentry - office furniture, which Mkabela Real Estates was responsible for.</p> <p>They then asked that we pay the rest of the money - something didn't feel right so instead of paying the balance, I paid 40% in hopes that it would incentivise them to complete the job.</p> <p>Payment was made 20 April with the assurance that the material was going to be purchased and work will commence. It is now 20 June (2 months later) and we still don't have final office furniture.</p> <p>This lack of professionalism and blatant disreguard for our partnership, the work promised to us and payment made is uncappetable.</p> <p>They have also dodged phone calls and neglected to respond to messages asking for answers on when the outstanding furniture will be delivered and installed...all they have done is come up with numerous exuses that don't result in any concrete resolutions.</p> <p> </p> <p>This is an extremly unprofessional company!!</p>
0 replies
115 months ago
Blake & Associates Debt Collectors Harassment
<p>I have been recieving numerous callls from RCS claiming that i owe money on an account that was fully paid end May 2016. So much so that they have handed me over to the most annoying debt collectors in South Africa - Blake & Associates (Pty) Ltd. They insist on foring me to make payment of over R2000 and say that i should make immediate payment of R936.38. I have repeatedly asked for a detailed 24 month statement to which i have still not recieved. I have asked for them to listen to the phone calls where i cancelled the contract and still...no feedback on that.</p> <p> </p> <p>I am extremly annoyed and frustrated because they call every day and refuse to solve the issue with RCS!!!</p>
56 replies
115 months ago
Never take out credit with RCS
<p>In June 2014 i took a laptop out on credit (R7999) with RCS. I signed a 24 month contract with them and started paying the repayments immediately. At the end of May 2016 when making a query about why i was still being billed for the contract a consulatant at RCS told me that unless i cancelled my contract i would be billed contunousyly. She said that although the payments have been completed i have to cancel the contrcat so that i'm no loger billed. I agreed to make the last payment and asked that the contract be cancelled, she did that whilst on the phone with me and also mentioned that i should contact the Customer Care department so that they cancel it on thier side as well. I did that, called customer car after making the payment and the gentleman i spoke to confirmed that the contract was cancelled. I asked what the next action should be and he said i could cut up the card becuase it's all paid up. In October 2016 i started recieving numerous phone calls from consultants at RCS, they have even called me in the eving harassing me about the fact that there is an outstanding payment. I have also asked for a detailed 24 month statement...still to date, nobody has sent me a detailed statement. I have asked for them to listen to the phone calls...stillno feedback on the phone conversations. I am completely infuriated with RCS and the terrible service i have recieved from them, they also have the nerve to send me to thier lawyers. I refuse to take any calls from them or the lawyers until this matter has been resolved.</p>
56 replies
130 months ago
Continued Billing After Contract has Ended
I was called beginning May 2015 by someone from Mweb who pointed out that my contract was coming to an end soon, he then asked if I would like to renew and I said NO. I made it very clear that I have had no use for the data in the past 12 months due to lack of network in my area. I then found it strange that I was still being debited end June and that is when I called the call centre to enquire. A gentleman told me that the process was handled incorrectly and my contract was supposed to be ended immediately. He then cancelled it but pointed out that it would be in effect end August. I told him that I disagree with that and he agreed with me and said I should take it up with accounts and billing. After sending numerous emails to Mweb accounts and billing NOBODY has since contacted me yet they're still debiting my account. THIS MUST END NOW. I need to take further action against Mweb.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)