BC
Bruce C
Active since Aug 2015
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
Don’t use Mastercare SA.
Will not recommend Mastercare SA to anyone. Cannot get hold of any management. JP, Bruce Rabie provide empty promises. Wesley Rabie is busier than the president, waiting for over a month for a claim to be resolved.
0 replies
3 months ago
Pathetic service.
Absolutely pathetic service. TAT is advertised as 24hrs, but no feedback, have to constantly follow up with the call centre via email. Submitted a claim, waiting for a decision one week later. And got a response, one week later, to provide the same info again via WhatsApp. Terrible service, and it’s not the first time I experienced this when submitting a claim, if you don’t sit behind them, it never gets done.
112 replies
3 months ago
Bad service
Very disappointing dealing with Mastercare SA. They only have 2 technicians servicing an entire province. Their technician doesn’t answer or respond to calls or messages. Spoke to team leader JP, who is clueless. Escalated to Bruce Rabii, was promised that things will get sorted at a specific day, days later, no update, no follow ups. Still waiting. My opinion, find another appliance maintenance company.
56 replies
16 months ago
Bad management, even worse accommodation
Venue is good. Went for a wedding and decided to stay over. The accommodation is as bad as a backpackers lodge. Filthy. Toilets are not cleaned, had to clean it ourselves. Bath tubs are not taken care of. No bath mats on the floor, so you will need to bath and get out onto the filthy floors. No air cons or fans are provided in this heat either. The lady (manager) in charge, is rude, unhelpful and doesn’t give a $#!t. Would not recommend. Rather find something else closer.
0 replies
17 months ago
Pathetic Service / Empty Promises.
Absolutely pathetic @CellC. Your following up and empty promises amounts to nothing. When are you going to give me my money that you stole from my account? It’s been almost a month that you debited my account without authorisation after you promised that this debit order will not be taken. Your X (twitter) team is hopeless. I need my money that was ****** out of my account.
142 replies
20 months ago
Poor workmanship and expertise. No after service support.
I got them to install a Deye battery, inverter and panels. A year later when attempting to add more batteries, I found out from Deye SA that the wrong battery was installed, which could cause the system to blow up. Called the installer, he accepted that they put in the wrong battery (HV), he promised to replace the battery last week Wednesday, then he said there was not stock and said he’ll get it this past Monday. He then said that he will install yesterday or today (Saturday) but he now ignores all calls and messages. Unable to get hold of him. I sitting with a system that could potentially blow up, even after they had provided an electrical certificate.
0 replies
21 months ago
Pathetic call centres
Trying to cancel my credit card for weeks. Have been holding on for the call centre to pick up each time for over 30 min. This cannot be customer service. Can someone call me instead to cancel this card.!!!
504 replies
28 months ago
Poor service with no remorse.
Pathetic service. Made a co-payment to a medical facility, sent the proof to Discovery to avoid a payment being made from my savings, guess what, they still double debit me for the co-payment. Their response, oops, go get the refund from the medical facility, cause we already paid them. This is the reason that I sent proof of the co-payment, to avoid being double debited. A patient in recovery, needs to clean up their inability to follow instructions and be empathetic towards the recovery. Service is getting worse by the day.
387 replies
47 months ago
Useless DSTV agents
Dear useless DSTV persons Still waiting for my account to be rectified. I have tried reaching out via email, twitter, hello Peter and your useless call centre agents that promise to call back but never do. Is there someone that works there with any knowledge at all?
134 replies
47 months ago
Pathetic- empty promises
Once again empty promises. Was called over the weekend to resolve a 3 month issue. This has been a second call where I was promised that someone will call back, and guess what, no call back. When in heavens name will this issue be resolved.
404 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
27 (96.42857142857143%)